BEWARE of Agarwal Packers& Movers(DRS Group)
Complaint
Menon
Country: India
Two months back, I shifted my household items from Bangalore to Chennai thru Agarwal Packers& Movers. As I had many fragile items, I wanted to entrust the job to some reliable people. I chose Agarwal, as they were supposed to be the "best"! And soon I could realize that it was the greatest blunder I had ever done! They initially impressed me with their "manner of talking and packing things" (Anybody will as they carry wooden & plastic boxes to suit their customer's needs!! ) and promised to deliver it on time.
However, it was late night when I received my things, with lots of excuses for delay. And to my shock, most of the crockery and glass panes of my TV trolley were completely broken! And one item had completely gone missing. When contacted, I got the casual reply that I should lodge a complaint and claim for insurance .And that they will search for my lost item.
(As though this is not the first time this is happening and I'm not the first person having such experience!). And unfortunately, that's the fact, I'm not the first person! Now I understand there are so many people like me who had the same bad experience with Agarwal packers. So its my sincere advice to people that DON'T ever go for AGARWAL PACKERS.
However, it was late night when I received my things, with lots of excuses for delay. And to my shock, most of the crockery and glass panes of my TV trolley were completely broken! And one item had completely gone missing. When contacted, I got the casual reply that I should lodge a complaint and claim for insurance .And that they will search for my lost item.
(As though this is not the first time this is happening and I'm not the first person having such experience!). And unfortunately, that's the fact, I'm not the first person! Now I understand there are so many people like me who had the same bad experience with Agarwal packers. So its my sincere advice to people that DON'T ever go for AGARWAL PACKERS.
Comments
How can any company be so cheat.. they charge you extra on the name of insurance and does nothing.. they are big cheat..
I agree with you and these guys are crooks and will make sure in my organisation no-one will use APM DRS group ever.
I agree with your comments and i did replied to all those people who shared their comments and i missed their comments and by mistake i trusted these crooks.
Completely agree with you but i got this review bit late and that's my bad but i will not let this thing happen to my nears and dears and will make sure in my organization no-one choose their service ever.Whatever loss i have gone through won't let anybody else to face the same.
You took total 27 days to deliver the material from faridabad to raigarh (chattishgarh). It seems that luggage was kept in open area from beginning and out of total delivery time, 10 days it was kept at raipur due to your internal money related issues.
1. All mattress, blankets, Clothes are totally wet and got destroyed, can not be used, you people made it all scrap.
2. Motor bikes petrol tank is damaged heavy dent marks are there. it seems some one has hit the hammer on it.
3. Electronic items :(Fridge, Iron box, TV, Grinder and mixer etc) are also wet and yet to be checked whether they ok or not but i am sure they will not work.
There is not a single item which is ok. You ppl are really agarawal packers and movers? but no one can believe after seeing ur service. Every one will think that u ppl are worst than road side packers and movers. Even the local packers and movers are more conscious about the safety of luggage because they have one owner of the company and they feel ownership and their responsibility but u ppl hv no owners and whoever you call, no one will take ownership of your complaint. every one will give another phone no. to get rid of customer.
You charge separately for everything like packing, loading, transport, unloading then why material got wet very badly? why bikes petrol tank got damaged? why delivery got delayed, if the customer has paid the total amount in advance, why he should face your internal money related issue. I got tired calling Mr. Reddy and Mr. MN Rao every day but no one has taken action on time and it took them total 10 days to resolve ur internal problem.
I guess u ppl dont care about the luggage and u just care about ur profit because u hv the safe option of insurance.
Can you plz give your Directors /Owners mobile no.
I don't think their owners are worried about their goodwill otherwise they must have fired these crooks who are spoiling their image. Good luck if you get your things work because my trust is shaken and will post it in my company portal which will help guys not to select it where ever they are in this world. It's my little contribution towards making india beware of these crooks.
Even after your instruction to your team, no one has got time to call me about my above complaint. As I already told you in the trailing email, your employee gives another phone no. to talk with, they don't tell solution. These ppl just do 8 hours duty and they don't feel any responsibility about their customers.
Regarding above complaint, I called Mr. Kuldeep but he wants to know from me that how all luggage got wet so badly due to rain even you people (Mr. Kuldeep, MN Rao and Mr. Reddi) are answerable for this.
Stationary items, bangles, electronics items clothes blankets, helmet, belts woolen clothes all become scrap due to your ignorance.
all clothes got waste, one clothes color got printed on another clothe and there is fungus in all clothes.
Who is going to visit me and when? all luggage smells like [***], I can't keep it in my house for so long.
Mr "AK_feed back" If you r at some higher level in the DRS Group (Agarwal packers and Movers) above than these reddi, MN rao, Kuldeep, then I request you to help me out because without your interference these ppl r not going to act fast. Due to these ppl only luggage was stuck for 10 days at Raipur. and I believe that there only all luggage got destroyed.
I suggest, all culprits need to be fired from the job otherwise your organization is not going to survive for long term, there are several good packers and movers atleast better than you as you ppl proved my belief and trust wrong.
You ppl see your feed back on the internet sites, on twitter, on facebook then u will get to know how customers are suffering from ur bad service. and after destroying there luggage, you tell them "sir Insurance is there?"
I am one of the victim of Agarwal Packers and Movers ( DRS Group)address is Secunderabad.It's drastic experience which i never had in my life. I shifted to many places with different local vendors but i never get such harrassment. Their team is worst, non-sense, unprofessional.I shifted my goods from Pune to HYD which is not much distance. They broken many things and while calling these duffers reply that we will send someone from claim and then we will do settlement. They never care about customer problem and they do know that they never deserve to be any award winner and that's why before delivery these crooks ask full money else they won't deliver.I made this mistake once in my life and off-course will never let this happen to any of my friend in my corporate links.
Just praying for those who still appreciate Agarwal packers and Movers that they should never face this issues. I am just writing this to make people aware that these days Brand doesn't matter because i thought Brand owners never let their brand go down but i was completely wrong . request you all don't ever trust this group even local vendors are far far better than these guys .
Good luck to those who still believe that APM DRS group is good.