AT&T YellowPages.com does what they want

Complaint

0
James
Country: United States
Hello,

A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.

They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.

I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.

Jim Tabele

Comments

  • 0
    Zachary
    | 2 replies
    Today I will file a paper with the court in Orange County showing that ATT overcharged its Yellow Pages Customers in California $193,965,075.64 principal and interest. If you have been a yellow pages advertiser contact me.
    • 0
      Juan replies to Zachary
      | 1 reply
      I am currently involved in a litigation case with AT&T Advertising Solutions in California. They have been overcharging me for years and I am interested to know if you have an attorney representing you.
      • 0
        leah replies to Juan
        I would like to know what the status of the suit is. I am in Massachusetts and have a business. I just posted something earlier today..you can take a look. Just looking at how to deal with this.
  • 0
    Robert Peele
    My family has done business with At&t for almost 30 years but no more. We signed up last year for YP.com in addition to our book ads which got little or no results for the $3000.00 we spent so we attempted to cancel our ads. Our sales agent agreed to forward new contracts for a basic listing in one book but he lied,never sent the agreement, and re instituted last years ad campaign which we have refused to pay for.  Lucky for us they misprinted our listings information and placed us in the wrong books under the wrong listing headers. This is our 6th week attempting to resolve the issue with At&t and I hope we can end the relationship without spending any more money. Meanwhile they continue to try and bill us for services we never agreed to.
  • 0
    Lisa  
    I would like to talk to you because I am ready to seek and attorney against AT & T and I am in OC, California, too... Who did you use?
  • 0
    Dave
    Well Ady Wright is at her games again. She is trying to renew the December yellow pages ad in May. What I have done is change all my ads to small 1" ads and my advertising went from 3000.00 to about 1600.00 per month.
    Fork them !
  • 0
    Autowise Car Sales
    Our issue is much like all of the other complaints, except for one little twist. I received an invoice for $498.99 for services we never agreed to nor received. When I called and asked Yellow Pages who they spoke with that authorized the services and subsequent billing, they said that they spoke with my receptionist and when asked if we wanted to "renew" the listing, my receptionist said no (after asking me).............. the catch, they asked is "wether we wanted to "RENEW" the services" which we never had, but apparently they think by us answering "NO" to this question, it meant that we acknowledged that we did have a service agreement...........
    To say the least, I made it very clear that if they pursue the "FALSE invoice" any further I will pursue litigation..............
    Scumbaggs !!
  • 0
    Janet Mallmann
    AT&T automatically renewed our contract even though I told the sales person I would not renew unless the bill was cut in half.  I told him we would need to meet to set up proofs since our business form changed to an LLC.   He never responded.  I received a bill several months later that I never expected, especially since I was 5 months behind on the bill the prior year.  I can't pay this bill.   We are a small business that is barely existing.  An attorney is threatening us with all of the usual.   In Washington where we are originally from, this type of contract was illegal when we were in business there.
  • 0
    Roy
    We too would be happy to be part of the class action law suit.  Business is closed and they keep billing, no response to letters.  Next step is double registered mail.  Nasty business practices this company has!
  • 0
    Vanessa Cortez
    Person called to update info.  I told her twice the location she was updating was closed.  She informed me I was rude and said goodbye.  I wasn't rude at all.  I can't help stupidity.  They need to start checking  before they call businesses because we have more important things to do than keep on giving them  info that they never seem to get correct anyway.
  • 0
    Sandra McKenzie Hardy
    I would like to share information with you. Please contact me - sandra@sandramckenzie.com.
  • 0
    bas
    We have been harassed with phone calls from yellowpages.com for advertising that we have never authorized and repeatedly refused.  This time they said in order to be taken off their site, we would have to pay $500+ in charges.  When asked what the charges were for, he told me they were for advertising on yellowpages.com.  When I told him we never authorized advertising with them and have always declined, he repeated that we owed this money.  I have been harassed by this company many times - sometimes several times a day!  The next time a local rep comes into the office, I'm am going to make sure they know what is going on.  It is quite possible some of these calls are scams hoping to cash in on unsuspecting companies.
  • 0
    michael metcalf
    who the [***] are you [***]
  • 0
    michael metcalf
    i was responding to David riddles ( whi is the [***]) comment which is listed first. i agree with the complaint. Watch out for yellow pages
  • 0
    Hugh
    I would to like more about your issue...
  • 0
    Jkumar
    I owned a website for the past 5 years.  So last year, AT&T told me that they can redo it and host it for me.  They were suppose to handle the renewal for me.  Well it works out that they never submitted my application and someone else grabbed my domain.  Then they got me another domain and created a site.  When I refused to pay them, they temporarily stopped my site from working.  Then after 4 months of arguing, I decided to pay them.  They discounted my account 200 dollars.  They have yet to turn my site back on.  On top of that, they never did what was in the contract with yp.com.  I had a silver lsting on top, but my company still shows up at the bottom of the list.  I pay them $2300 per month.  I need to sue them.  I'm ready to join a class action suit.  Please send me info to jkumar901@gmail.com.  Michael Cates was my sales rep.
  • 0
    Holly mad as hell
    - Wow shocked and relieved ..sort of ...to see  ma not alone in my complaint against AT & T advertising solutions! There  pages of complaints and sites! I cant believe what they pulled on me and cant believe an experienced marketer like me never thought to look up a so called reputable company like AT & T. wish Id seen this stuff first... :(
    YES their sales people were pushy, aggressive and lied to me about pmt options, billing practices and when i tried to straighten it out I cannot even reach his supervisor, nor has she called me back I signed a contract with a caveat that only after I was satisfied with my FREE consultation that is was a good fit for my biz type and that I could turn it ON when I WANTED based on my website progress etc. I was reassured the whole time I would NOT be billed. HA!  I never said go, never got reports, I never saw a proof, they had the wrong email it was 600 a month program and I get my first bill for 1100...never having said OK or signed off. Of course I was told when i told him i was uncomfortable signing anything til I talked the techie guy and saw samples he says, "Do you see me taking your credit card number? how can I bill you?" NOT SO MUCH! now these jerks are threatening to collections and ruining my already fragile credit due to the lies and misleading practices! NO SATISFACTION after a few attempts with customer service nad messages to his supr..NOTHING! and if it was on my card i would have recourse...was lead to believe i could charge it. but nooo.. waht snake...he knew better! AND they dont seem to want to give me a copy of my signature either. ( pretty sure I signed conditionally) but cant find my copy...who knew?? AND who has time for this crap! urrgggh well BBB here I come... I hope it helps! good luck to all.
  • 0
    Holly mad as hell
    yikes/... how do they keep getting away withe thjis? 2300 a month? and they lost your domain. ouch. I will sue with you..Holly
  • 0
    Holly  Willner
    LISA I want to talk to you. Im in OC too. I wonder if it was my same reps too. John & Shaisha (or something like that)...liars and shysters. How can we get in touch?  Find me on FB...I dont want to put my info here.  Anyone is welcome to contact me.

    Holly Winn Willner
  • 0
    Holly
    so much crap and great prtoof everywhere...wow. how do we contact you tho?

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