AT&T YellowPages.com does what they want

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Complaint

0
James
Country: United States
Hello,

A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.

They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.

I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.

Jim Tabele

Comments

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  • 0
    Andrew
    YP Advertising is honestly the worst business experience I ever had.  I never complain or write reviews but they got me so upset, that I've had to. I've been with them for about 7 years. Everything was fine till I've moved to different industry and decided to close my business. I've called them to cancel explaining that I'm closing my business. First they said it will be no problem will just not renew contract. I've called them after that to make sure it's cancelled. Now they saying that they can't guarantee it will be canceled, unless I write them certified letter, then call them to make sure they got it, and MAYBE then it will be canceled. Spoke to 2 representatives they both were rude and couldn't even get their supervisors or managers to talk to me. "they all busy" That's what they said.
    They are just bunch of lairs.
    I've had online advertising with Yellow Pages before and I was amazed how much they lie. When I called to cancel that, customer rep said to me "are you sure you want to cancel? Looks like your add had 1400 clicks last month."
    Do you really think that we, customers just plain stupid??? I use Google Analytic on my website and can track all sources of my traffic. So that month it was actually 3 (THREE), only 3 clicks!!!! Well maybe he meant  impressions? I asked him that and he said "no, people clicked on your add 1400 times last month."
    So customers BEWARE!!!! Stay away from YP if you have a chance.
  • 0
    victor
    sorry to bother you but I have never being sued , at&t renew my contract without my permission , at this point I do not know what to do, would you please tell me any suggestions?

    catrachito82@yahoo.com or 281-7033953

    regards

    victor nunez
  • 0
    Gerold
    Apparently there are scammers posing as the Yellow Pages.

    http://www.givemebackmycredit.com/blog/2012/0 ... e-its-back.html
  • 0
    Nathan McCormick
    Could not believe the lies and outright disregard for my business listing in the phonebook and online so many incredible bad service if I listed them all you would think I was making it up.from the original sales pitch to the botched print ad to the totally incompetent managing of the online ad. I was lied to at the beginning then lied to about what the real truth was and now they have started a new lie. After 5 weeks with my online listing not having my phone number with it,yes my PHONE NUMBER!! And 4 different people saying they would fix it ,it was finally fixed that's when I found out that my online ad that is almost $300 a month is only being listed in 1/3 of the city of wilmington nc which is not a big city and not even listed in my own zip code 6 miles from wilmington ,rocky point!!!!!!!! I could go on and on but I plan to take some legal action I have received 1 call in almost 4 months horrible company filing a complaint with the attorney general they won't do anything but at least it will be on file
  • 0
    Wm H Atlanta
    AT&T finally sued my company out of existence.  They lied, They forged signatures on contracts.  I just did a lengthy blog post on what they did to my company.  On the day we where in court 25 other companies lost just in this one court room.  One even had proof that the signature on the contract was a forgery.  Judge did not care and awarded AT&T a summary judgement.  This is going on across this country but nobody cares.  For those interested it can be found here. wmatl.wordpress.com  For anybody who thinks they need to be in the Yellow Pages YOU DON'T.  The internet has made them obsolete.  In fact don't do anything with them, you are better off using other firms for your internet marketing and absolutely do not use AT&T.
  • 0
    Tabitha
    We are interested in speaking with people/businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) are victims of an automatic renewal program; i.e. people who tried to cancel their listing but were advised that they were unable to do so, absent a certified letter.

    Please call us at 310 - 550 - 4840 and ask for Tabitha.  You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim    at  gmail . com )
  • 0
    Stephanie
    | 1 reply
    Has anyone received collection letters from YP stating that you may be sued, and still didn't pay YP?  Just wondering if they make good on their threats.  (I owe $2900 and refuse to pay because I went out of businness and my credit was destroyed as a result of their horrible tactics that I fell victim to).  I
    • 0
      sdfgdfg replies to Stephanie
      Thanks for the heads up. I will never buy any yellow pages advertising.
  • 0
    Daniel
    I live and advertise is North Texas,  April 2013, YP sent a bill three times the amount of my previous contract monthly amount.  
    I immediately disputed and asked for confirmation of contract.  They have since been unable to provide a recording of third party confirmation, or a signed contract.  I have extended them every courtesy to pay at the previous rate and they have not agreed.  I threatened to sue in small claims court if YP chooses to report my lack of payment and hurt my credit rating.  If there are others in this same situation, then please respond via email at dfwcarpentry@verizon.net.
  • 0
    michelle
    we have been loyal customers to yellow pages for 8 years, we advertised our business here, but once we sold the business they are now trying to rip us off  blaming me and saying i never told them on time and the add had already gone to print so now I have to pay $276.00 dollars for a business ad and we don't even own the business. it's disgusting instead of ringing the new owner and asking him if he wanted to take it over. thats what you get for paying your bills on time. What goes round comes round. Totally disgusted with the way we were treated.
  • 0
    kgdfsjh
    The [***] called me and tried to market EVEN THOUGH I HAD CHECKED THE BOX "I DON'T WANT TO BE CONTACTED". He lied and said I said i wanted to be contacted.

    When I said, "please remove me from marketing lists" he said "OK I'LL DELETE ALL YOUR LISTINGS" AND IMMEDIATELY HUNG UP THE PHONE!!!

    He then refused to pick up the phone!!

    What an [***]!!!

    I called and talked to a supervisor who reported him, then fixed my listings right away. Although now my listings won't be around for 24 hours.
  • 0
    sdfgdfg
    The a s s h ole called me and tried to market EVEN THOUGH I HAD CHECKED THE BOX "I DON'T WANT TO BE CONTACTED". He lied and said I said i wanted to be contacted.

    When I said, "please remove me from marketing lists" he said "OK I'LL DELETE ALL YOUR LISTINGS" AND IMMEDIATELY HUNG UP THE PHONE!!!

    He then refused to pick up the phone!!

    What an a s s h ole!!!

    I called and talked to a supervisor who reported him, then fixed my listings right away. Although now my listings won't be around for 24 hours.
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