AT&T YellowPages.com does what they want
Complaint
James
Country: United States
Hello,
A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.
They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.
I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.
Jim Tabele
A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.
They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.
I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.
Jim Tabele
Comments
surfacemagic@verizon.net
They harass us daily, sometimes twice a day. They will not take no for an answer. Several years ago, a clerk answered the phone to verify information. They edited her voice to indicate she was saying yes to the services. When I was billed, I immediately called them and they informed me I was responsible. I responded that she did not have authority and any changes had to be signed by me complete with a purchase order. If they had a problem, they could find the ex employee and bill her. Now we just play with them when they call. We state our last name as "Nolastname". It gets quite funny when they call to speak to Mrs. Nolastname. However,
there should be something that can make them stop.
Don't use Att Internet ads
I was never contacted by AT&T Advertising Sales staff to service my Yellow Pages print account for the year 2010, and to this day have NEVER YET been contacted by AT&T Advertising Sales staff to service my former account and update my advertising for 2010. Despite this, AT&T Advert. has continued to send bills each month, have employees call me dozens of times in efforts to collect this fictional debt, and has now turned the matter over to a collections agency, who is now threatening my good credit.
I've hand-written a 4 page letter, made and received dozens of calls about this with AT&T; they claim I'm STILL a client because I haven't sent a "cancellation letter request" by certified mail, requiring a detailed conversation by phone first to request the above. Apparently, all the effort made and required is by the (former) client; playing by AT&T Ad rules,
I don't get service, nor new advertising, nor even the choice of wether to do business with them or stop paying them!!!
Since I was sold nothing, I was given no opportunity to purchase advertising for the year 2010, and consequently do not owe anything for something I was not able to purchase. IF AT&T Advertising Sales staff HAD contacted me, I WOULD have updated and purchased advertising; since they have never contacted me, I DID NOT purchase nor agree to purchase anything from AT&T Advertising for the current year 2010.
In effect, we are talking about either a serious lapse of service by AT&T Advertising Sales staff, or a poor corporate decision to continue to bill former clients for services never provided nor rendered. Either way, it is an internal problem of AT&T Advertising, and I resent their inference that their failures to sell me new advertising for 2010 would in any way reflect negatively on me or my credit, which has been well maintained.
If I purchased an automobile, a meal or anything else last year, I would
not pay for the old one all over again next year; you would not, and neither would anyone else. I never agreed to any such scheme, nor would I, ever.
This is not an issue of credit, collection or a debt owed; this is about
being billed for something I did not order nor receive.
It appears that I, my name and my good credit will now be threatened by AT&T Advertising in order to extort money for something I never ordered nor received.
AT&T Advertising has not only lost a customer, they've gained an enemy.
Happy to join a CLASS ACTION LAWSUIT!
i help people with addictions and other crisis.
they don't carw about the community, just making money,
if their kid or family needed help they would be the first ones screaming.
they do rip off small local businesses,
I am 66 years old, and this is by far the worst consumer scam I have ever encountered!
NEVER sign an electronic/digital receiver to hold or save a product for your business. When you sign the digital receiver, you are signing a CONTRACT & you will be held to the terms of that contract even if you were told otherwise!
We are re-consulting with an attorney now and plan to contact Tom Martino (consumer advocate) in hopes that he can help. We may have to go to New York for this. Not an easy task when you are trying to run a business.
Please...if anyone is interested in helping us with any information, or have tried to file a suit against them, or simply want to stay in touch to see how this progresses, then contact me at sandy@allegiantroofing.com.