AT&T YellowPages.com does what they want

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Complaint

0
James
Country: United States
Hello,

A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.

They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.

I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.

Jim Tabele

Comments

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  • 0
    Faith Hoover
    | 1 reply
    I was promised 2nd placement for my ads in AT&T Yellow Pages.  When the book came out I was in 4th place!!!!  The sales rep. lied to me!!!!!  I spent a lot of money AT&T and want to be reimbursed for their mistakes!!!  Please email me asap if this has happened to you.  I want to file a lawsuit.

    frhoover@aol.com
    • 0
      Lucky replies to Faith Hoover
      AT&T does not guarantee placement - they can only estimate.
  • 0
    James Rhodes
    These guys mostly seem to be making their own issues.  I've never had a problem and I've been with them for 3 years.  Only ad I ever actually saw a return from.  God bless my call tracking number.
  • 0
    Mark Sims
    I would be interested in adding my name to this action.  We have had a horrible experience with their entire company.  They never delivered, have been given multiple chances to make-right and now are hassling us with collections!  mbsims@iaxs.net
  • 0
    Mary
    Thank you for that.  Any business owner should know that if they are promised business from any advertising, run for the hills! Advertising gives you one thing....EXPOSURE!  Internet directory advertising places you in front of people that are looking for what you do where you do it. Even though BERRY COMPANY sells yellowpages.com, they are a contractor or RESELLER. They do not work directly for AT&T.  If you sign on directly with yellowpages.com, you have to agree to everything on a voice recording and part of that is agreeing to the amount, the contract length AND the credit card number.  If that is agreed to, then it is hard to believe that someone "didn't know" they were agreeing to the contract.  This all sounds like sour grapes from businesses who are trying to get out of debts.  My listing with yellowpages.com works well some months, and other months not so much.  I know that all in all it will bring me leads that over the 12 months will pay for the listing and that I NEED exposure on the internet these days.  I also know that yellowpages.com provides 70% of all internet directory searches so it's the best bang for my buck.
  • 0
    Mary
    This is a perfect Example of being confused about who is who. AT&T yellowpages.com is INTERNET ONLY, not print book.
  • 0
    JonesBoys
    This company is constantly calling & harassing for payments that we already made, and yet they have not produced ANY of the promised services.  We have had multiple meetings with their salespeople who promise to clear up the problems at their end, but still another person will call regarding billing, who has no clue to the history of the errors and non delivery of services at their end.  We are getting calls at least twice a week for payments, but no service and no communication from the salespeople.  We are going to have them investigated for harassment and incompetence.
  • 0
    Beth
    If you are buying through your local rep, they sell BOTH print and yellowpages.com
  • 0
    John
    Berry Networks has been owned by ATT since December 29th 2006, when it acquired Bell South. It pretends to be an "independent" marketer of Yellowpages, but it is NOT. It is misrepresentation at best or fraud at the worst. Berry will negotiate with it's competition "Verizon", but not so much ATT (itself). Don't ever pay rate card rates, it's like paying car sticker prices. They are just made up numbers. So what should you pay, well first you are entitled to a "Free" in column listing even if you don't purchase a display ad. The display rate card should be discounted by at least by 75% to 90%. Always demand "Favored Nation" pricing in wrting. That is the best price that has been offered to anyone else that has placed an ad of the same size in that book. Always get everything in writing and if you are doing a lot of advertising
    ( Different Books)demand an "Audit" with a money back guarantee and NOT a credit for the following year. Their track record of mistakes and wrong size (smaller ads)is legendry. If you don't understand it, then don't do as the Yellow pages and Yellow Books are the "Dinosaur" of advertising. That is why the phone companies have (Verizon) sold or soon (ATT) will be sell their interest in them and their(IDEARC MEDIA)stock is trading at pennies a share. Dealing with the Yellowpage/Yellowbook representitives is like dealing with  used car salemen only with a host of attorneys behind them. They are NEVER wrong, so hang on to your money and buy T-Shirts with your name and number on them for the local youth sports teams. That along with your "Free" in column listing is all you should need.
  • 0
    Z Aspacio
    Bait and switch, I met in person with Natalie Klawiter the account manager with yellowpages.com. Natalie presented a mini lap top and provided me with a 2,500.00 contract, she introduced a 6,000.00 plus quote to which I was very uneasy with however, Natalie explained the nationwide campaign would work better for my business. She encouraged me with services I was not secure about obtaining. Account manager, Natalie had me sign, a “e-contract” and never presented me with a complete contract for my viewing, she complained about her PC not working properly and she would get me what I needed. Needless to say, I found myself with this enormous bill, incomplete internet listing which did not measure to quality I was told would be given.  She listed business in a unrelated field, all calls that came in were for persons looking for a dermatologist and not looking to purchase skin care product.  In all, I'm currently faced with a 12month contract for services I did not agree to, and yellowpages.com has failed to make any changes 1. To the ad listing 2.For the over charge to my account 3. Broken Lines of Communication for services to cancel or continue.  I have been a loyal customer to yellowpages.com with a separate business for more than 3years up until this point.  I've been violated by the misrepresentation and dishonesty of this company, and since I've had to cancel any charges paid to yellowpages.com on my American Express Credit Card.
  • 0
    Z Aspacio
    Bait and switch, I met in person with Natalie Klawiter the account manager with yellowpages.com. Natalie presented a mini lap top and provided me with a 2,500.00 contract, she introduced a 6,000.00 plus quote to which I was very uneasy with however, Natalie explained the nationwide campaign would work better for my business. She encouraged me with services I was not secure about obtaining. Account manager, Natalie had me sign, a “e-contract” and never presented me with a complete contract for my viewing, she complained about her PC not working properly and she would get me what I needed. Needless to say, I found myself with this enormous bill, incomplete internet listing which did not measure to quality I was told would be given.  She listed business in a unrelated field, all calls that came in were for persons looking for a dermatologist and not looking to purchase skin care product.  In all, I'm currently faced with a 12month contract for services I did not agree to, and yellowpages.com has failed to make any changes 1. To the ad listing 2.For the over charge to my account 3. Broken Lines of Communication for services to cancel or continue.  I have been a loyal customer to yellowpages.com with a separate business for more than 3years up until this point.  I've been violated by the misrepresentation and dishonesty of this company, and since I've had to cancel any charges paid to yellowpages.com on my American Express Credit Card. reuelmd@aol.com
  • 0
    Z Aspacio
    correction - reuelmd@aol.com
  • 0
    Z Aspacio
    Bait and switch, I met in person with Natalie Klawiter the account manager with yellowpages.com. Natalie presented a mini lap top and provided me with a 2,500.00 contract "the lowest available figuring for running the ad" , she then introduced a 6,000.00 plus quote to which I was very uneasy with however, Natalie explained the nationwide campaign would work better for my business. She encouraged me with services I was not secure about obtaining. Account manager, Natalie had me sign, a “e-contract” and never presented me with a complete contract for my viewing, she complained about her PC not working properly and she would get me what I needed. Needless to say, I found myself with this enormous bill, incomplete internet listing which did not measure to quality I was told would be given.  She listed business in a unrelated field, all calls that came in were for persons looking for a dermatologist and not looking to purchase skin care product.  In all, I'm currently faced with a 12month contract for services I did not agree to, and yellowpages.com has failed to make any changes 1. To the ad listing 2.For the over charge to my account 3. Broken Lines of Communication for services to cancel or continue.  I have been a loyal customer to yellowpages.com with a separate business for more than 3years up until this point.  I've been violated by the misrepresentation and dishonesty of this company, and since I've had to cancel any charges paid to yellowpages.com on my American Express Credit Card.
  • 0
    CharlieR
    | 1 reply
    - 54% of households dispose of their new YellowPages directories - regardless of the brand - without removing them from the plastic bag they are delivered in.  
    - 100+ Newspapers accross the country have gone out of business and dozens more are on the brink of failure.
    - With DVR and TIVO, viewers fast forward past the TV ads.
    - Premium satellite radio is ad free.
    - 68% of searches for local products or services start online with a Google, Yahoo! MS Live or other search.

    So; If you could have an inexpensive and attractive web presence that was
    o    fed to high-traffic sites like Google, Yahoo! or MS LiveSearch, as well as facebook, myspace, CNN.com, HGTV.com and others…
    o    requires very little technical skill to create and maintain allowing you to spend as much or as little time as you want in updates...
    o    includes photo and video albums to feature/highlight the best aspects of your business…
    o    delivers customer testimonials/reviews…
    o    presents printable coupons to track and measure results (ROI)…
    o    offers a map with interactive driving directions to and from your business…
    o    targets zip codes of your choosing...
    o    has a robust reporting and analytics console, and
    o    is available to you for about $5 a day
    would you be interested in learning more?

    If so, let me know...

    Charlie
    grow.biz.now@gmail.com
    • 0
      Joe replies to CharlieR
      I would love to know where you found the stats showing 54% of housholds dispose of their new  directories before taking them out of the bag that they are delivered in.  When they delivered the books on my street, I didn't see a one tossed out during that week.  Gee, I wonder what marketing products you have to sell?
  • 0
    Kent Truckenbrod
    Another unhappy customer. What's the next step?
  • 0
    Seattle Loves Yellowpages.com
    Unfortunately in todays internet environment people post reviews much like some people write on a bathroom wall.  They put all kinds of obsceen and innapropriate comments that have no verification or legitimacy.  This company has been the difference in me staying in business to say the least.  My income was down over 50% last year from the year previous, I can honestly say that my income has now come back to the level it was at two years ago.  In this Economic climate The bigger the internet advertising package with AT&T the better!! If you dont advertise how do you plan on staying in business??  This is business 101, just be cautious of comnpanys that say they are yellowpages.com, make sure you are meeting with an employee of AT&T,  If you dont do something proactive to stay in business, you will end up becoming reactive and that is usually a loosing battle.  Email me if you would like more info on my sales rep,  some are deffinetely better than others mine is very consultative and has answered his phone pretty much every time I've called him.  carcrasher007@hotmail.com
  • 0
    Paul I Perkins, Esq.
    Can you contact me?
  • 0
    Tom Jin
    Dear  at&t!
    I applied to Yellowpage.com as condition as Google and Yahoo 1st page advertising about 1year ago . I have a phone recording(your agent : Terry &  Jeniffer  714.704.5598).
    But the real advertise hasn’t been same as original, so I complained to your company several times by mail and phone. There was no correct response, just sending to me a billing statement.

    I paid for around 1year your billing statement in spite of different ads.
    I don’t want to pay anymore. This billing statement is absolutely wrong.
    Your agent John Sevilla called me(10:00am 5/15/09) that it will be finish billing statement in  July . His phone number : 951.774.4340.

    I want to refund all my payment for around 1year and cancel.

    Thank you !
    J Limo
    P.O. Box 60654
    Irvine,CA92602
    949.295.1454
  • 0
    PAUL PERKINS
    I have filed a class action against yellowpages.com

    PLEASE CONTACT ME TOLL FREE 800.656.9529  or by email: paulperkins@lynchlawyers.com
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