AT&T YellowPages.com does what they want

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Complaint

0
James
Country: United States
Hello,

A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.

They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.

I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.

Jim Tabele

Comments

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  • 0
    Stupid Moron
    Call a lawyer now and sue them or they will sue you when you don't pay their bill. AT&T is a dieing business and they are trying to scam as much as they can before they loose all there customers to Goggle. Do not let them get away with it.
  • 0
    Charles
    I also have been automatically renewed without authorization.  They don't want to discuss the issue and I wish I could be a part of a class action.
  • 0
    Charles
    I would love to join a class action against AT&T.  I do not subscribe to yellowpages.com but am fed up with the local yellow pages that I cannot get rid of.
    atozemail2006@yahoo.com
  • 0
    current employee
    | 1 reply
    AT&T is a company with strong integrity.  The problem isn't AT&T.  The problem is when we get sales people that are only interrested in making quick money and don't care about the business.  These people are found out pretty quickly, that's why you probably wont be able to find a rep who was disshonest when you're up for renewal.  If you have an issue, and you can't reach your rep, call the customer service number on the bottom of their business card.  If you're calling to cancel your agreement, make sure you get a cancelled contract, you have to sign it, and make sure they confirm the cancellation.  Call to confirm they got it.  We do offer good products, but they absolutely need to be sold with honesty and the businesses best interrest in mind.  If you're looking to buy, make sure the rep looks up, in front of you, real tracking data for the headings your interrested.  This can't be Dr'd.  If the traffic is there, have them show you how many points each of your competitors has, and base what you need to buy by how many points you need to be above who ever you want to be above.  We do have the best network for online yellowpages and there is great value in them, when used correctly.  I wish you all porsperity in your business.  Remember...... it's not about you, or me, there's a lot bigger things out there that matter.  Make it count, and don't get too wrapped up in things that get you down.  It only hurts you.
    • 0
      Sam replies to current employee
      A company is only as good as the employees it hires, the processes it implements to deal with it's customers & the integrity with which it deals with it's customers & employees. The telemarketing dept. at ATT is a revolving door of incompetent, underpaid employees who have no business selling advertising. An automatic renewal process does not speak of integrity or confidence in your product. A company that sells advertising yet does not advertise it's own product is kind of ridiculous. This new company which is actually SBC with an ATT suit on shows no signs of relationship building, customer support or any regard for it's employees. The company is run by bean counters & has a total lack of vision (especially in advertising).
  • 0
    Foothill Plumbing, California
    We were also conned by these crooks.  The person we delt with was Paul Miller.  He promised us 30 hits a week.  The internet ad has been on for 6 months and we have never received one pluming related call expcept 3 calls from vendors to do our business cards.  We have tried to cancel the ad because we were intially told by Paul Miller, that if the ad did not work "we could cancel in a heartbeat!"  Now, they don't return our calls.  We are locked into this "verbal" contract for 16 months and cannot get out of it.  We worked hard to gain good credit and we don't want to loose it.  If there is a class action lawsuit we would like to be involved.
  • 0
    Nancy
    Please add me to the list for the class action lawsuit.

    Nancy
    sundbergseven@comcast.net
  • 0
    hummervincent@yahoo.com
    | 1 reply
    I am also trying to put together a class action law suit here in Texas against AT&T yellow pages.
  • 0
    they can do this?
    when I first met with sales rep. on my job site he sold me an online service that was around $47.
    then when i met with him the next day he wanted payment for $533.
    I asked him how this happened and he said that's what I signed for.
    I told him I did not sign for that and he told me I had a real problem.
    I couldn't believe this happened to me I was in shock. I asked him for a contract and he told me they don't do that.
    we've been asking for a contract for over a year and they could only supply an e-mail of the original contract I did sign up for and that was for $47.
    I bill has been in collections department of yellowpages were they call and threaten every other day. They finally sent me a e-mail with some contract for $533 a month with a signature that I didn't sign and 80% of the signature is missing like they lifted my name and pasted.
    these guys are crooked in soo many ways.
    If there service worked I can see someone paying but it doesn't. there is so much more to this nightmare. Please if I can be of any assistance to stop these legal crooks feel free to call.

    Guycavagna@aol.com
  • 0
    BB
    Funny call this week from an AT&T rep trying to sell online solutions. He claims that because he and his team are all google certified and that AT&T is on "the inside" with google, that they could use "secret techniques" that only AT&T knew about to get our sites better placement. When I asked about these techniques, he, of course could not tell me. Do not use AT&T advertising. Do not EVER use AT&T advertising. Do not trust AT&T advertising. Do not EVER trust AT&T advertising. They have lied to me for the last 4 years. I have NEVER had the same rep more than once.
  • 0
    curtiss krueger
    I also would like to be part of this class actioin suit.
  • 0
    Wasrippedoff2
    According to my sales rep, my contract which usually is valid for a one year term is now a 25 month term.  I was told my contract is now going to expire April 2010 now with an automatic renewal in May 2010 till April 2011.  Nope never gave authorization over the phone and have emails stating their bate and switch from April 6, 2009.  Promised so much.  They could get me better results on Yahoo and Google than I was doing.  My phone stopped ringing until I unpaused my Yahoo and Google.  I always maintain a top three placement, with them if I could find us it was past the fifth page.  The video ad I was shown was great, however I got a slideshow with slides that do not pertain with my business and emails
    dating 12 months of complaining about it without any sense of customer service from
    any AT&T.
  • 0
    Wasrippedoff2
    Do it yourself if a few
    minutes a month save a bundle
  • 0
    Wasrippedoff2
    It is about us.  It is about AT&T living up to their reps promises.  It was abouty
    family when AT&T started my Yahoo and Google and my phone stopped ringing and I lost $25,000 almost went out of business until I unpaused my accounts with Yahoo and Google and immediately revived phone calls all which can be verified by phone records, reports when they were running and I was.  Fraud. I was told the SES 275 was a guaranteed 275 hits a month.
  • 0
    Larry
    | 1 reply
    The Real Yellow Pages
    I’m a small businessman and have been advertising with AT&T Pages for over 20 years.  This month I received my bill and it was for $804, last year’s was $336.  When I called to ask why I was told I didn’t qualify for the incentives that I had qualified for last year.   Yep the books in print and my rep had said to me when we talked that everything was the same as last year.  Seems to me these guys are desperate and willing to sacrifice tomorrow to get a stinking dollar today.  This is my last year with them.  So watch out if your rep says, “…everything is the same as last year.”  Larry in Florissant, MO
    • 0
      David Anderson replies to Larry
      Hey Guys,

      This is the attorney you can get in touch with who’s filing the class action against yellow pages.  I hope this helps, (I know I might be a day late and a dollar short, but I thought I’d get the word out if it hadn’t been done already)

      paulperkins@lynchlawyers.com

      Also here’s a link to an article about the lawsuit:
      http://www.boonvilledailynews.com/news/x65569 ... -Boonville-ties


      Good Luck!


      David Anderson
      Chief Web Consultant
      DavidWA@CMSexpress.com
      314-932-1182
  • 0
    Vlad
    Hey guess what, I've been scamed!!! I am paying $236 a month for 12 months and my advertising on very bottom of second page - they prommised me be first. If anyone planning to press charges, please join me: info@chimneypioneer.com
  • 0
    Vlad
    sundbergseven@comcast.net
    atozemail2006@yahoo.com
    atozemail2006@yahoo.com
    www.DrainDoctorPlumbers.com
    I am a former Yellowpages.com employee. I can provide valuable information on the deceptive intentions of AT&T advertising. I will speak to attorneys only. contact me at 7179039766
  • 0
    Vlad
    Please be so kind to contact me if you are victim of yellowpages.com, I am a victim too. INFO@CHIMNEYPIONEER.COM
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