AT&T YellowPages.com does what they want

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Complaint

0
James
Country: United States
Hello,

A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.

They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.

I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.

Jim Tabele

Comments

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  • 0
    Jana
    | 1 reply
    I would like to add my name to this list.  I was interested when they promised me a "full service graphic art/advertisment/website".  They promised to design my logo, and a website.  I never recieved a call from the graphic art department, they picked some ridiculous picture on my ad. I was furious, complained, they said they would fix it.  They they put on a hand drawn picture of my "idea" of my logo on the internet.  I would not proceed with the website, because I just could not get a satisfactory logo in their directory.  They would not cancel my account.  Now they sent me to collections.  Please let me know if you already filed the suit.
    Sincerely,
    Jana Trnovsky, DMD
    • 0
      David Moore replies to Jana
      I did a "free" ad with them on the internet a couple years ago. Then the telemarketing started, they called me nonstop even after i told them that i was not interested. Well, one day i heard the [***] out and it was gonna cost me like $800 up front to do an ad with my cell. Still, totally not interested and then it came up about putting it on a home phone in which i said, how about my grandmothers just to see what the monthly cost would be. He asked for her number and said i would need her permission and gave me a fax number to send it to, in which i still wasnt interested but we ended the call on that.I DID NOT get permission from my grandmother and didnt feel the need to call them back or anything. I just figured that was the end of, No permission sent, no contract made. Two months later i was getting bills in the mail and i explained it to many different associates of yp, they said i have to pay so i said sue me your not getting a dime. still to this day i get phone calls from different collection agencies and my credit is getting worse. I hope someone can put a stop to these [***]
  • 0
    MelindaLu
    I own Paneless Window Cleaning in Seattle. YP.com came to us a year ago and did this big dog-and-pony show with the hardest sales tactics ever. We basically signed up to get them out of our house. Immediately afterwards, we wanted to drop out...they hadn't even started running our ad yet! And they refused, saying we signed a contract and there was nothing we could do. They promised that our web traffic would go up at least 500%. The most calls we ever got in one month was 2, and neither call lasted over 1 minute. We cannot book a new client in less than 1 minute! They turned us into a collections company when our payment was one day late. They have been nothing but rude and threatening and horrible to us. I want to get in on this lawsuit. I just want my money back! I will be contacting this attorney on Monday. Oh, and we used to be on the first page of Google in the organic section. Now, because of their incompetentcy, we are on page 9. Who looks past the first page or two when hiring a window cleaning company!!!
  • 0
    MelindaLu
    I believe they have damaged our credit history. I can be reached at panelesswc@aol.com
  • 0
    johnny
    I can't close the job when I haven't recieved a single call for services in 7 months!!!!!!!!!!! All other advertising I am doing pays off except this one.
  • 0
    psue donym
    Sound like an AT&T plant. All of the things you said aren't true. They couldn't produce my voice tape. The don't need a credit card if they've got your address which they do. I never paid one bill The account shows that I cancelled it and they still say I owe them money.

    Holding out for justice
  • 0
    MyM2WebDesign.com
    Here is yet another frustrated customer. We haven't yet received one customer and it's been about 4 months. We still have 8 to go.
  • 0
    att sucks
    My problem is with at and t yellow pages book. They made a new policy to auto renew my yellow pages ad and I wrote on the contract they sent me cancel and sent it back to them. They still put me in the book and billed me. I am not paying them. They said I had to fill out a special form and send it to them registed mail and then they would cancel. Screw them KEEP BILLING me [***]
  • 0
    SmallBusinessOwner
    Here's an email I received from a Yellowpages.com Rep, calling the Bronze Listing a PRODUCT DESIGNED TO FAIL


    "Please be aware that I don't ever recommend anything less than a platinum listing for one very simple reason....I promise you will see absolutely no results by purchasing one. You would be better off taking that $32 per month and treating yourself to a nice lunch once per month because you won't get clients with it.

    I did not come by this information easily. When I first started at yp.com, I recommended them often in the interest of saving my clients money. In the end, they were disgruntled because they were so low on the page that they received no calls anyway and were wasting money.

    You told me yesterday that you believed the time had come to finally invest a little money into your marketing and I made the best recommendations in my professional experience to help you achieve your goals.

    Please trust in my expertise on this. It's not about me making extra money...that I promise you...it's about you not wasting yours on a product that is destined to fail (a bronze listing). I've learned the hard way over the years that if you don't put your best foot forward, you're better off staying off the stage.

    Please let me know what you think.

    Thanks,

    Dennis

    Dennis Amaral
    Account Manager
    YELLOWPAGES.COM
    460 Park Ave. 18th Floor
    New York, NY 10022
  • 0
    Ripped Off By AT&T -
    It is always nice to read posts from AT&T employees posing as honest consumers- it keeps their advertising decptions and daily activities shamefully congruent.

    I am looking forward to getting a class action suit, it looks as though thousands of people have been ripped off by AT&T.  The value of the name instilled trust in many of us, but AT&T no longer employee honest business practices and they are violating consumer rights by refusing to cancel contracts appropriately and by intentionally financially obligating consumers by deceptive sales tactics and "verbal" contracts.
  • 0
    Class Action Suit
    No one on this site is looking for an advertising and marketing sales pitch- we've all had enough of that from the endless sales calls.   THE ISSUE HERE IS WHETHER OR NOT AT&T IS USING DISHONEST SALES TACTICS AND VIOLATING CONSUMER RIGHTS BY ENGAGING IN ACTS THAT MAKE IT DIFFICULT OR IMPOSSIBLE TO END SERVICE. It is one thing to make a mistake by advertising with a company that promises you the moon but you find it does nothing for you.  Oh, well, live and learn- IT IS QUITE ANOTHER TO BE TRICKED, LIED TO AND FORCED TO PAY FOR THE SERVICE PAST THE INITIAL CONTRACT.  That is why the company fail when Date Line, 20/20 or whatever news show isn't owned in some way by AT&T exposes this dishonesty and destroys the last bastins of consumer trust AT&T banked on.
  • 0
    AT&T STEALS MONEY LEGALLY
    This lesson in advertising is a great 1980's model that hasn't been relevant for years.  People are upset because AT&T is lying about their services.  I'm glad your business is doing well and that AT&T has done right by you, but from the 500 or so complaints I have read about being lied to and contract problems, it should be obvious there are some real problems with honesty going on at AT&T.  It will likely end in a class action suit that takes 10 years to settle but at least they will be forced to stop their horrible practices of taking money from people by deceptive languages in contracts.
  • 0
    Modern Criminals
    Well..  Add me to the list,  AT&T has got me in this as well. See you in court.  Oh and PLEASE bring the voice verification and try to tell the judge its the same as the written contract that you were supposed to mail to me and have me sign and return Even after, I never received it nor did I/We sign ANYTHING!  Is this because I told you on 4 occasions we did not want your advertising?
  • 0
    Anon
    Yeah, I worked for them for years. I know the unethical tactics they use.  I still have some of the "training" emails.
  • 0
    former at&t yp employee
    I worked for them for nearly two years before i resigned.  the things some of the sales people did there were unthinkable.  the worst was when managers would go in and say we didnt have a contract to get people to sign.  they'd tell them they could cancel after a couple of months if they didnt get results.  once they opted to cancel, it was a "sorry, no can do, we'll downgrade you".  the sad part is that many business owners pay their bill due to fear of collections even though the program doesnt work well.  If they knew some of the unethical contract practices used by managers, they too would be upset.  they rip you off on search engine clicks and nobody looks at yellowpages.com for services.  so many clients of mine canceled because they didnt get a single job over a year's span.  it made me sick.
  • 0
    Shaun
    Hello, I was also ripped off by yellowpages.com  One Good thing was the video.  If Any of you have a video please call me or email me @ allamericandoor@gmail.com or 763.561.3667 I took that video and spread it all over the internet. I now have first page ranking on google with my videos. If you have a video, I can SEO it for google.   Want to see.  Go google garage door repair minneapolis mn,   You will see my video on front page of google with over FIVE THOUSAND VIEWS IN LESS THAN ONE YEAR. I have also grossed over $800,000 off google in the past few years. I can Help others if interested.
  • 0
    Lois Wingo
    Hi ,

    I have been ripped off by Yellow Pages.com my company name is not even appearing on the sites they promised me.  I;m a petsitter, and the bulk of my business takes place during Thanksgiving and Christmas, so far I have recieved 0 calls, unbelievable.  I would like to be included in your suit, I am also looking into an attorney myself.
  • 0
    The Truth About AT&T's Yellowpages.com
    AT&T Advertising Solutions and/or yellowpages.com Sales Reps and Sales Managers are nothing but lying, money hungry salesmen. "Beware"
    The only thing these Sales Reps care about it's your credit card.
    Bait and Switch everyday so they can get paid a nice commission check.
  • 0
    Chet Cook
    I signed up for AT&T Real Advertising and agreed to pay $270 per month for online clicks (60). in Ann Arbor, MI. I ask the sales rep a simple question, will my allowable clicks per month be in the Ann Arbor, Detroit area, NOT in some other part of the country. His answer, Yes. Plain and simple. Well, that's not true. I get maybe 3-4 clicks from the Ann Arbor, Detroit area and rest come from other parts of the country, which I do not service or want to service. Basically, I was told that because it's internet based there is nothing that they could do about it and I needed to pay my bill. What a complete scam. They don't care, and I can't afford a lawyer to fight them, so I'm stuck with this useless advertising program, that has yielded me $0.
  • 0
    Jesse
    I am a former Yellowpages.com employee. I can provide valuable information on the deceptive intentions of AT&T advertising. I will speak to attorneys only. contact me at 7179039766
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