AT&T YellowPages.com does what they want
Complaint
James
Country: United States
Hello,
A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.
They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.
I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.
Jim Tabele
A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.
They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.
I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.
Jim Tabele
Comments
dating 12 months of complaining about it without any sense of customer service from
any AT&T.
minutes a month save a bundle
family when AT&T started my Yahoo and Google and my phone stopped ringing and I lost $25,000 almost went out of business until I unpaused my accounts with Yahoo and Google and immediately revived phone calls all which can be verified by phone records, reports when they were running and I was. Fraud. I was told the SES 275 was a guaranteed 275 hits a month.
I’m a small businessman and have been advertising with AT&T Pages for over 20 years. This month I received my bill and it was for $804, last year’s was $336. When I called to ask why I was told I didn’t qualify for the incentives that I had qualified for last year. Yep the books in print and my rep had said to me when we talked that everything was the same as last year. Seems to me these guys are desperate and willing to sacrifice tomorrow to get a stinking dollar today. This is my last year with them. So watch out if your rep says, “…everything is the same as last year.” Larry in Florissant, MO
This is the attorney you can get in touch with who’s filing the class action against yellow pages. I hope this helps, (I know I might be a day late and a dollar short, but I thought I’d get the word out if it hadn’t been done already)
paulperkins@lynchlawyers.com
Also here’s a link to an article about the lawsuit:
http://www.boonvilledailynews.com/news/x65569 ... -Boonville-ties
Good Luck!
David Anderson
Chief Web Consultant
DavidWA@CMSexpress.com
314-932-1182
atozemail2006@yahoo.com
atozemail2006@yahoo.com
www.DrainDoctorPlumbers.com
I am a former Yellowpages.com employee. I can provide valuable information on the deceptive intentions of AT&T advertising. I will speak to attorneys only. contact me at 7179039766
In March, they called to get me to renew my contract (to start Aug, 2010, for another year, and "update" my listing.
Doing more Google queries, I realize that Yellowpages.com does not show up, even 7 pages down the line, for my business category. Sure , if I actually go to YP.com I can search and find my listing, but in terms of facility of access, exposure of my site, I see it is a big waste of money.
This week I have been trying to cancel my 2nd year contract, which doesn't start for 3 months. Since I made a recorded contract agreement (under pressure!) for renewal, they argue that I may be obligated to pay that off , too. For another year! They played the recording back as proof.
I told them to cancel my 2nd year renewal as soon as possible, but they say they have to talk to higher-ups in accounts first to get cancellation approved. Meanwhile , I have to pay off for next 3 months.
Trying to cancel is a real hassle. You'd think they would send a cancellation form or just do it quickly online so you can get it over with.
I would be happy to be part of a class action suit.
That’s when everything went to crap. Traffic from yellowpages.com continued at the same rate for a few months and then dropped 50%. Traffic from yahoo local also dropped almost completely. I have a tracking URL so that I can see exactly where the traffic was coming from. I called about the problems but AT&T does not know how their advertising works or they where covering up something.
Our bill went from $300 a month to over $800 month and we ended up getting less then half of the traffic we received the following year.
-42.18% yellowpages.com
-35.89% yp.yahoo.com
-42.71% local.yahoo
-62.37% yahoo.com
AT&T Yellowpages.com does not do what they say they do. Just be very careful if you have to do business with them.
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