AT&T YellowPages.com does what they want
Complaint
James
Country: United States
Hello,
A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.
They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.
I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.
Jim Tabele
A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.
They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.
I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.
Jim Tabele
Comments
In March, they called to get me to renew my contract (to start Aug, 2010, for another year, and "update" my listing.
Doing more Google queries, I realize that Yellowpages.com does not show up, even 7 pages down the line, for my business category. Sure , if I actually go to YP.com I can search and find my listing, but in terms of facility of access, exposure of my site, I see it is a big waste of money.
This week I have been trying to cancel my 2nd year contract, which doesn't start for 3 months. Since I made a recorded contract agreement (under pressure!) for renewal, they argue that I may be obligated to pay that off , too. For another year! They played the recording back as proof.
I told them to cancel my 2nd year renewal as soon as possible, but they say they have to talk to higher-ups in accounts first to get cancellation approved. Meanwhile , I have to pay off for next 3 months.
Trying to cancel is a real hassle. You'd think they would send a cancellation form or just do it quickly online so you can get it over with.
I would be happy to be part of a class action suit.
That’s when everything went to crap. Traffic from yellowpages.com continued at the same rate for a few months and then dropped 50%. Traffic from yahoo local also dropped almost completely. I have a tracking URL so that I can see exactly where the traffic was coming from. I called about the problems but AT&T does not know how their advertising works or they where covering up something.
Our bill went from $300 a month to over $800 month and we ended up getting less then half of the traffic we received the following year.
-42.18% yellowpages.com
-35.89% yp.yahoo.com
-42.71% local.yahoo
-62.37% yahoo.com
AT&T Yellowpages.com does not do what they say they do. Just be very careful if you have to do business with them.
We have all had it!
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We have all had it!
Check back soon:
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Join the Boycot At&t
We have all had it!
Check back soon:
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Join the Boycot At&t
I dont have enough room to say what I feel.
BEWARE!!!
Best regards.
We are having the same problem at you have: My husband agreed to advertise with AT&T for one year. We got no hits on our ad. We sent them a return receipt notice of our intention to discontinue our ad, only because the said it had to be in writing. Now they are claiming we are obliged to continue for a second year. They say that he made a verbal agreement. We were led to believe that we would be getting a lot of business from this ad and so we scrimped and scraped to pay for it. Now after a year of no response we want to quite but they are saying we have to continue. How are they getting away with this? I am seeing postings from even 2007 with the same complaints is any one taking legal action against them?
Former business owner for 25 years, sued into oblivion by SBC/AT&T Yellow Pages
http://www.boonvilledailynews.com/news/x65569 ... -Boonville-ties
Exactly my case. So what is my next best move? 6 months, @$450.00 a month and not one phone call for work. They wont let me canncel and my sales rep is hiding.