Cancelled 14 day trial but charged $69 to credit
Complaint
S Thompson
Country: United States
In spite of cancelling the 14 day trial offer from Instaflex they went ahead nearly 30 days later and charged my credit card for $69.00. When calling the customer service number, the rep was insulant and it was like pulling teeth to get the Return Merchandise Authorization number. Get this they say it will take 14-30 days to process refund. I insisted that they close my account, cancel any future charges AND provide the RMA#.
This is the typical SCAM. Their product is realliy nothing more than what is available at any drug store throughout the U.S. AT A FRACTION OF THE COST...
BEWARE OF INSTAFLEX AND THEIR GAMES
This is the typical SCAM. Their product is realliy nothing more than what is available at any drug store throughout the U.S. AT A FRACTION OF THE COST...
BEWARE OF INSTAFLEX AND THEIR GAMES
Comments
Be sure you dispute any unauthorized charges within 60 days of the statement date of the statement showing the disputed charges in order to invoke your FRB Reg. E or FCBA dispute rights.
Let me first apologize for any inconveniences that may have occurred. Our products are available through both traditional retail (Storefront) and online through both conventional (Amazon) and our auto-ship program. Our Support Representatives are based here in the US.
The comments about a support representative being disrespectful are alarming. We are committed to providing quality support to all of our customers.
I realize you have been inconvenienced, but if you have a moment our support email is support@directdigitalllc.com. We will be looking into this issue to help resolve it. I am personally sorry for any issues that have occurred. We record our support calls for training purposes and will be looking into them.
Have a great Easter weekend!
Please cancel any future deliverys of instaflex. It doesn't seem to be helping at all.
Thank You,
Glenn E. Cooper
2143 Sorbus Way
Anchorage, Ak
mgcooper@gci.net
I want my money back in my account RIGHT NOW!! and I am not going to open that bottle-sample (If they want it they'll pay the shiping! ) . I expect their refund and awfully a lawyer stop this scam sooner or later.Mr.Carreno
After the trial offer, I receive a 30 days supply, my credit card
was charged $74.98. I did not ask them for extra shipment.
Instaflex will not return money, the only way is like I do,
cancel my credit card and get a new card with new numbers
and never buy anything on line unless the company is honest.
I only use my credit card on line to buy credits from SKYPE.
It is also wise to challenge the purchase with your credit card company After a week or two of not getting notice that they received Some credit card companies, though, are just as bad as the retailer/manufacturer you bought the product from. There are though good ones. My personal experience with Chase, Citi, and GE Financial cards has been fair to very poor. My experience with a US Bank credit card has been good to very good. These are just my own personal opinion based on my experience with their credit cards over time.
You should contact in writing your own state government consumer protection agency and the same with the agency in the state where the company's return address is.
Most of all make and keep photo copies of all your paperwork. Always follow up with the company in writing. You can call them, but, always follow up in writing summing up your conversation. Keep a copy of your letter.
This may seem like much work, and it is. The fact that it is so much work is the reason that many companies get rich at your expense.
explaining all the above,ASKING FOR A REFUND, AN NO RESPONSE FROM YOU.I AM HANDICAPPED AN AM 85 YRS OF AGE,AND MY ONLY INCOME IS SOCIAL SECURITY
iT IS NOW JUNE...will you PLEASE refund my money,PLEASE.I think I have been very patient.
I then researched the product & found that GNC was selling the same product at a discounted price with shipping for a total of $48.98 which I had ordered from them. I'm still waiting on the product to be delivered and eager to see if the product really works. I have also been checking with my local doctor to see if this supplement will interact with any of the medications that I'm currently taking.
Eagerly waiting.
DC
cheers