Cancelled 14 day trial but charged $69 to credit
Complaint
S Thompson
Country: United States
In spite of cancelling the 14 day trial offer from Instaflex they went ahead nearly 30 days later and charged my credit card for $69.00. When calling the customer service number, the rep was insulant and it was like pulling teeth to get the Return Merchandise Authorization number. Get this they say it will take 14-30 days to process refund. I insisted that they close my account, cancel any future charges AND provide the RMA#.
This is the typical SCAM. Their product is realliy nothing more than what is available at any drug store throughout the U.S. AT A FRACTION OF THE COST...
BEWARE OF INSTAFLEX AND THEIR GAMES
This is the typical SCAM. Their product is realliy nothing more than what is available at any drug store throughout the U.S. AT A FRACTION OF THE COST...
BEWARE OF INSTAFLEX AND THEIR GAMES
Comments
These scam artists should be stopped. They promised me a return of the money but it never happened.
I want to cancel my order for any future Instaflex delivered to my address or any charges to my account. I will also contact the BBB as many are doing.
Also, what you printed out on the internet about having a 100% money back guarantee is NOT TRUE...Are you lying?????? Because I want my money back ....I do not find the product helpful. AS of this date August 21st 2010...I am cancelling the order for monthly delivery (that I did not make by the way)...I will call the phone # to also cancel but according to many others you do not make this easy for the customer and give promises over the phone that you do not keep or you do not answer the phone..... Where is your integrity?????
E-Mail @Utah.BBB.Org They have much info about this low life
It happened to me as well. I am being charged the $74.98 without my authorization. This scam has been in history for a long time. I think our goverment needs to step in and have a law to prevent this kind of company doing scam like this any more.
The representative from the company is quite unfriendly. I am sure it is a hard job for her to deal with so many un-happy customer who had been played tricks on.
BUT - the big thing is - don't cry just because you accepted an offer and agreed to something then didn't keep track and cancel it yourself. It is so much easier just to do your own due diligence and set reminders to yourself to cancel things - and take advantage of the policies of your credit card companies. But own up to the fact that you did enter into a business agreement and don't try to weasel out of it. Know thyself!
I am sorry for those who say they were scamed, but that is not true. Yes, there are some people who took the required steps to obtain a refund and those who cancelled their subscribion in there trial period and were charge anyways! These customers did want they were suppose to and the company did not honor the agreement: which states that if a customer who cancels their subscription before the trial period ended; they will not be charged; these customer deserve a refund. Grated most of us do not read the terms and conditions, before placing an ordering, sign-up for email newsletter or just be come a club memeber.
However, for those who order the trial subscription and did not cancel their order, the company had the right to charge you. Because it states on the website that after trial period expires you will automatically be enrolled in there Auto-Ship. Under a big bright orange arrow that says "Act now to claim your 14 day trial of Instaflex:it states "Click the "Rush My Trial" button at right to receive a free 14-day trial of Instaflex. Pay only shipping and handling today and have no obligation to buy anything in the future as long as you call to cancel within 18 days after the date you place your order. (This allows 4 days shipping and processing plus your 14 day trial period). To cancel, call 1-877-869-3310. If you don't cancel within the next 18 days, you will be automatically enrolled in the Instaflex Auto-Ship Program. Begining at the end of the trial period and about every 30 days thereafter, we will send you a one month supply of Instaflex for the highly discounted rate of $69.99 plus $4.99 for shipping and handling, automatically charged to the card you provide today. Cancel any time"
Instaflex may not be the best company or have the greatest cutomer service, however, they can not be sued because you think that you did not give them permission to charge you. In all actuality, you did give them permission when you clicked a box where it says "I agree to the terms and conditions"; it is your fault that you agree to the terms and did not read them!
A company by law can not be blamed for people's ignorance; which means you can not persue a Class Action Suit against them, because you did not read the terms stated on their website. Located below I have copyed and pasted Instaflex Terms and Conditions which is located on the website.
Again,I do not work for Instaflex or affiliated with the company.
Instaflex- Terms of Offer
By placing an order through this website, you agree to the terms and conditions set for the below. Please read through these terms carefully before placing your order and print a copy for future reference. Please also read our Privacy Policy regarding personal information provided by you, which is incorporated herein by reference.
Health Disclaimer
Any statements on this site or any materials or supplements distributed or sold by www.Instaflex.com have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have any medical condition. We suggest consulting with a physician before using any of our products. The results on all products are not typical and not everyone will experience these results.
How Does the Trial Offer with Auto-Ship Work?
You must pay a shipping and handling fee of $4.99 for us to send you a 14 day trial supply of Instaflex. We typically ship the product the day after you place your order (except that orders placed Friday-Sunday will be shipped the following Monday). We allow up to 4 days for you to receive the trial supply. Thus, in order for you to have 14 days to try the product, we consider the end date for your trial period to be 18 days after you place your order, which is 14 days plus 4 days for processing and transit.
If you do not call customer service to cancel within [18] days of ordering your free trial, you will be charged $74.98 plus any applicable tax to the card you used to place your trial order. You will also be enrolled in our auto-ship program. See details below.
Auto-Ship Program
Unless you cancel before the end of your trial period as specified above (within 18 days after placing your order), you will automatically be enrolled in our Auto-Ship program. We will ship your first 30-day supply of Instaflex at the end of your trial period, and you will be charged $74.98 plus any applicable tax. Thereafter, you will continue to receive a fresh 30-day supply of Instaflex about every 30 days for as long as you stay a member of our auto-ship program. The card you provided when you ordered the trial product will be automatically charged $74.98 (plus tax if applicable) when each new product ships. To cancel future shipments in the auto-ship program, you must call 1-877-869-3310 at least 1 day prior to the date that your next monthly delivery ships.
The Instaflex Guarantee:
Return Policy for Auto-Ship Deliveries
Direct Digital LLC retains a 30 Day Satisfaction guarantee on all Instaflex auto-ship products. If you, the buyer, are unhappy with the product for any reason - even if you've used the full supply of the supplement- you can return the empty bottle for a full refund of the purchase price including shipping and handling. To obtain your refund, you must do the following: Call us at 1-877-869-3310. You will be given a Return Merchandise Authorization (RMA) number. To receive your refund, you must postmark your return within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Our shipping department is NOT allowed to accept any packages without an RMA number. You pay for return shipping.
Address the return package to: Instaflex, MS# 730, 317 W. Quail Trax Place, Murray, UT 84107. We will not accept or issue a refund for any packages marked return to sender or refused. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for this return to be posted to your account, depending on your financial institution.
Return Policy for Standard Deliveries
To be considered for reimbursement, products purchased through standard delivery ("all non-auto-ship purchased products") must be unopened and in the original packaging. To return a product you must do the following: Call us at 1-877-869-3310 within 30 days of purchase (Product issues not declared within 30 days of purchase are not entitled to a refund). You will be given a Return Merchandise Authorization (RMA) number. To receive your refund, you must postmark your return within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Our shipping department does NOT accept any packages without an RMA number. You pay for return shipping.
Address the return package to: Instaflex, MS# 730, 317 W. Quail Trax Place, Murray, UT 84107. We will not accept or issue a refund for any packages marked return to sender or refused. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card for a full refund of the purchase price including shipping and handling. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for this return to be posted to your account, depending on your financial institution.
Never order anything on line that is a sample and has automatic payments. It almost makes me feel as though I can't trust the Internet for any commercial transaction. But all of you out there: if you suspect a scam, make a lot of noise --with the credit card issurer, the bank, the Better Business Bureau. There should be a centralized agency for keeping track of internet scams--something beyond merely posting a complaint for a particular product.
Thankyou