Cancelled 14 day trial but charged $69 to credit

ComplaintsInternet ScamsInstaflex

Complaint

+1
S Thompson
Country: United States
In spite of cancelling the 14 day trial offer from Instaflex they went ahead nearly 30 days later and charged my credit card for $69.00.  When calling the customer service number, the rep was insulant and it was like pulling teeth to get the Return Merchandise Authorization number.  Get this they say it will take 14-30 days to process refund.  I insisted that they close my account, cancel any future charges AND provide the RMA#.  

This is the typical SCAM.  Their product is realliy nothing more than what is available at any drug store throughout the U.S. AT A FRACTION OF THE COST...  

BEWARE OF INSTAFLEX AND THEIR GAMES

Comments

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  • 0
    ED
    I just went through this scam but I think I came out OK  If you want your money back you have to ask for it.  
    1-  Call the phone 1-877-869-3310  Ask to cancell your Enrollment
        You may need your Cuctomer Number and your Order Number
    2-   Ask for a refund on your unopened bottle   They will try for
        a reduction in cost to you .Tell them you want a refund and request a
        Return Authorization Number  Write it down
    3-   Ask for a return address       "    "   '
    4-   Return the unopened bottle by registered Mail at the Post Office

    They credited my credit card in 7 days.
  • 0
    DA
    I got 14 day trial and next thing I know I have a bottle of 90 in the mail. I didn't agree to this, I just wanted to try it then if it worked I was going to GNC to purchase more. I think it works really well, but I don't need them sending it to me without authorization. I will pay for this bottle but I will stop payment on any future bottles.
  • 0
    Bruce Morrison
    Called customer service within 7 days...product still shipped and charged to credit card.
  • 0
    jim bob
    | 1 reply
    it's funny that you people [***] about this on some random website on the internet and find out that bitching about it isn't going to stop people from ordering it.  Like the terms and conditions said that were sent to you IN AN EMAIL, if you didn't call to cancel within 18 days, then you would be charged 69.99 + 4.99 shipping and handling.  I'm a lawyer, whenever a customer comes into to me with these kinds of disputes, I tell them that there is absolutely nothing I can do since the terms and conditions backed it up.  It is unethical.  But it's still "legal."

    Oh and remember, bitching about it on the internet isn't going to solve a darn thing.  Call in and fix it yourselves.
    • 0
      gramma roro replies to jim bob
      All the complaints actually helped people like me. I have learned the hard way to check for complaints online before ordering anything.  I didn't even open the link in the ad since I trusted the comments of so many folks who were fed up enough to post their story. So even though they didn't help themselves, they saved countless others from the same fate.
      The reason I was cautious in the first pIace was that I too was scammed several years ago. So I know how easily consumers are tricked into agreeing to autoshippments. Now I either read all the small print or don't order items that are advertised with  free samples.
  • 0
    martin d.
    I guess I'm dumb as many times as I've used my card online this is the first time I've been burnt.Help I need my money back.
  • 0
    Davis
    I, too, experienced the same difficulties.  It seems to me that a company needs the approval of its customers before they are to assume that their product should automatically be sent after the trial period.  What a SCAM!  I am now out the money they took out of my credit card account.  I was just sent another package, and it had better be taken off our account pronto!
  • 0
    nobody
    I'm glad I din't fill up the free sample I started and delete  it
  • 0
    rediverjane2yahoo.com
    this product has been a GOD send for me. it works well for me when taken correctly. not all drugs help all people. if it does not work for you, do not criticize. it is your problem . certainly not mine.  money is an individual's choice. i see no bunk in this excellent product. just open your eyes to personal differences. thanks from, red river jane
  • 0
    D. Iceman
    I ordered and received the trial offer.  I paid particular attention to NOT ORDERING any further offers.  Today I saw where my credit card was charged $74.98 for a thirty day supply of this "wonder drug".  I am pursuing reprisal and the return of my $74.98 by means of a bank process called "dispute".  I have had to use this process before, and it has worked in the past.  It is too bad that tall trees and short ropes are no longer in style for this charlatan type of enterprise.
  • 0
    Dr. Pamela
    What a SCAM.  I ordered a trial and discovered that once they had my credit card, they kept sending me a supply and charging my card $74.98 per month.  I was furious when I returned from overseas to find two bottles and a two-month charge of $149.96 on my card.  This is NOT the way to do business if it were a reputable company.  They have agreed to return one month but only $40.00 for the second month supply.  I am sending both bottles back to them and hoping they give a full refund; however, my suspicions at this point leave me wondering.  NEVER AGAIN will I order like this - off the Internet.
  • 0
    fordf1501958
    YOUR COMPANY DID THE SAME THING TO ME RIPPED ME OFF then i called when i seen the charges and only talked to some smart [***] like ZACH AND SOME OTHERONES YOU HAVE ANSWERING YOUR PHONES THIS IS A COMPLETE SCAM!!! AND I AM CONTACTING THE ATTORNEY GENERAL IN MY STATE AND MY LAWYER
  • 0
    j.s.
    MY complaint is the same as some of the others. I did not notice any of the scam notices before I made my order. I do believe that there are others victims out there,or will be. Count me in if there going to be a class-action suit.
  • 0
    George
    Dear People ..... I'm 59 years old. "Been there Done that!"  Everyone PLEASE listen to what I'm saying here.... ANYTIME YOU SEE AN ADVERTISEMENT ON THE INTERNET OR ON TV THAT SAYS, "FREE SAMPLE"  FORGET IT! DON'T EVEN LOOK AT IT A SECOND TIME! RUN FROM IT AS FAST AS YOU CAN! BECAUSE, IT'S A SCAM SCAM SCAM SCAM SCAM! "FREE SAMPLES" ALMOST ALWAYS HAVE UNWANTED STRINGS ATTACHED! So please remember the next time you think you're going to get something for nothing... I told you so! You're going to get ripped off!
  • 0
    rj
    I had the same problem! I did not order any further InstaFlex but they took out over $74.oo from my checking account now I am overdrawn by $89 - and
    when I called them they claimed (nastily) that I had to return the item when it is received - they claim 5/28 - then, I have to wait TWO MORE WEEKS FOR A REFUND...In the meantime, I am disputing this charge and fraudulent behavior of this company (send a letter to your Attorney General Consumer Dept. as I am doing) and have now signed a  Dispute Authorization with my bank. You all should do the same thing.
  • 0
    Fighting Scams: Scambook.com
    We sorry to hear you are another consumer feeling scammed by Instaflex. I am seeing others going through the same thing you have.
    http://www.scambook.com/browse/index/company/99/Instaflex

    They have submitted their claim on our website in hopes to get enough claims about Instaflex to start a Class Action Lawsuit.


    If you would like to participate in trying to get your money back and warn others about this scam please submit your claim on Scambook as well.

    Source(s):                    
    http://scambook.com
  • 0
    Fighting Scams: Scambook.com
    We saw your comment, and I am sorry for your frustration with Instaflex. I am seeing others going through the same thing you have.

    They have submitted their claim on our website in hopes to get enough claims about Instaflex. to start a Class Action Lawsuit.
    http://www.scambook.com/browse/index/company/99/Instaflex

    If you would like to participate in trying to get your money back and warn others about this scam please submit your claim on Scambook as well.

    Source(s):                    
    http://scambook.com
  • 0
    john
    sounds like you might be extremely uneducated.  Because you can't put a sentence together using proper English.  No wonder you got taken advantage of.
  • 0
    JOYCE HAIL
    I received a package from Instaflex and I did not order it.  I only ordered a trial  size and havent taken those yet.  I do not want to receive packages from your company..Will call bank next week and stop all payments on my credit card to your company.  There was NO notice that I was receiving a shipment from you.

    JOYCE HAIL
  • 0
    jmz7
    what is the best way to return unwanted product ???
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