Cancelled 14 day trial but charged $69 to credit

ComplaintsInternet ScamsInstaflex

Complaint

+1
S Thompson
Country: United States
In spite of cancelling the 14 day trial offer from Instaflex they went ahead nearly 30 days later and charged my credit card for $69.00.  When calling the customer service number, the rep was insulant and it was like pulling teeth to get the Return Merchandise Authorization number.  Get this they say it will take 14-30 days to process refund.  I insisted that they close my account, cancel any future charges AND provide the RMA#.  

This is the typical SCAM.  Their product is realliy nothing more than what is available at any drug store throughout the U.S. AT A FRACTION OF THE COST...  

BEWARE OF INSTAFLEX AND THEIR GAMES

Comments

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  • 0
    marcie
    good move on your part.  I only wish I had thought the same way .  Now I am out $75 and have never recieved the "mystery" 2nd bottle.
  • 0
    TED KOMORI
    I too was scamed when I ordered the trial shipment for $18.99 and subsequantly shipped two additional orders for $74.95 each. Fortunately, I used my AMX credit card and they almost immetiately credited me with the charges for the full amount.
  • 0
    tedk
    I ordered on the TV ad and there was no fine lines to read nor the terms and conditions.
  • 0
    S. Elias
    I ordered a 'free bottle' of Instaflex. In about an hour later, I found out that this Company is a Scam one; I cancelled the bottle.  They sent me a tricherous email saying that your "Instaflex Monthly Enrolmment"????? has been cancelled. First of all, I never agreed or asked  to have a Instaflex Monthly Enrolment: Second, when I tried to print their email, the three words "has been canceled" could not be printed! I tried three times, still the three words could not be printed!  That SLY TRICK has been purposely made in a way that is part of their numerous cheatings!
    I called my Bank and told them the story; they told me that Instaflex has already submitted a request for payment of $4.60 or so, for the shipment of the 'Free Bottle', but when ordering the free bottle they mentioned that shipment will take  in about four days from the ordering date!  Just imagine what kind of business these peaple are doing????? And what kind of lenient FDA we have that they do not alert consumers about such cases. I will come back again, when my disput with that 'great Company has ended!

    One thing I would say "The Free Bottle" is no more than a BAIT! You know, when the fisherman puts some cheese on his tackle, it does not mean that he loves that poor unlucky fish that will be attracted to eat some cheese!

    Good luck for the more alert than me people.
  • 0
    ishmael mohammed
    | 1 reply
    this product does not work.i tried almost ten bottles of it and the pain is still there
    they keep sending this stuff.i stopped it and still the bottles keep coming
    • 0
      Sandra replies to ishmael mohammed
      If you had read the little print on the bottom of the ad or page you would have seen they will bill your credit card.each and every month. call your bank and get a new card they cannot charge a new card, also report them to the better business bureau, and the federal trade commission, Good luck and god bless
  • 0
    jc
    The stuff is garbage ! For the $74.00 there is no products in the pill that are new and that you can't get elsewhere in another herbal formula. They had no effect at all, big time scam and they should be thrown out of business for playing on the elderly.
  • 0
    Elba Kolster
    | 1 reply
    My name is Elba Kolster, email elbatmata@msn.com; I want to cancel my subscription for the following reason: I am a diabetic and I am taking too many diabetes drugs at present. My doctor has suggested I limit myself to the diabetes drugs prescribed at this time, so please cancel my subscription for the present. I am cancelling before the 14 days trial. Thanks,
    • 0
      Sandra replies to Elba Kolster
      Call your credit card company and cancel your credit card and ask them to replace it. They bills will stop and so will the pills
  • 0
    Baldevkrishan Sahi
    I ordered the sample and frdeceived it too. My Visa card also showed the S&H charges were claimed
    and paid. I do not want furthewr supplies. I hrereby cancel my order. It appears another claim for
    $74.98 has been made from USBank visa on 01/23 which was not authorised by me. I have received
    the Bill for payment to USBank but have not even received the supply of the capsules. please cancel my order and stop sending any further supplies. I shall return the supply for which Instaflex have
    claimed this amount. Please let me know the RMA number for return of the Capsules if any
    have been sent to me.
  • 0
    ted
    damit the same thing happen to me i should of checked into it but i was a fool and gave them my visa number and they took the same money from my visa card so far they   have hit me twice
    and i can not get them to stop, march 12/12
  • 0
    Mikhail Lartchenkov
    I ordered Instaflex Joint Support sample just to try. The company sent me that sample. Today I received full 90 capsules product, which I didn’t order.  I found that Instaflex withdrew $74 dollars from my Visa without my permission. I want my money back! So, tomorrow I will go to my bank to resolve this issue.
  • 0
    Angela Edwards
    | 1 reply
    I am investigating on behalf of a client for a potential class action case against Instaflex and welcome the opportunity to speak with anyone who was similarly taken advantage of by their "free trial" scam.  If you are interested, please contact me directly.

    Thank you.

    Angela Edwards
    Law Office of Angela Edwards
    East Longmeadow, MA  01028
    (413) 525-3820
    angelaedwards@charter.net



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    • 0
      Sandra replies to Angela Edwards
      elbatmata@msn.com
      This woman needs help
  • 0
    bill
    The internet is a dumb place to use your credit card. Unles it is a well know company
  • 0
    bill
    The internet is a dumb place to use your credit card. Unles it is a well know company
  • 0
    Grace
    | 1 reply
    The telephone number they gave for cancellation is very difficult to ring and there is no email address available. I could be stucked with this.
    • 0
      Sandra replies to Grace
      Instaflex
      MS# 730
      341 W. 6100 South
      Murray, UT 84107

      1-877-869-3310

      Call Center Hours 8am-8pm EST Monday - Friday
  • 0
    Pat
    | 1 reply
    I, too, fell for the "free" trial.  This company is the absolute worst at trying to contact to cancel my "free" trial.  I put my request in writing, and it was ignored.  Today on the phone, I was asked to which address I had sent my letter.  I replied that I had sent to the only address on the envelope that delivered the product.  I asked if she thought I had just selected a random address??

    And, besides all of this, the product is useless.  It is deceptive to continue a "free" trial.  I am delighted that this product will not be sent to my home again.  Useless and expensive.  The company must have to resort to these practices to survive.

    I would advise people not to use this product ever.
    • 0
      Josh replies to Pat
      I too was scammed by Instaflex.

      After the free trial, I received a 30 day supply.  My credit card
      was charged $74.98.  I cancelled my credit card, and get a new one
      with new numbers, so Instaflex will not be able to scam me again.
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