Cancelled 14 day trial but charged $69 to credit

ComplaintsInternet ScamsInstaflex

Complaint

+1
S Thompson
Country: United States
In spite of cancelling the 14 day trial offer from Instaflex they went ahead nearly 30 days later and charged my credit card for $69.00.  When calling the customer service number, the rep was insulant and it was like pulling teeth to get the Return Merchandise Authorization number.  Get this they say it will take 14-30 days to process refund.  I insisted that they close my account, cancel any future charges AND provide the RMA#.  

This is the typical SCAM.  Their product is realliy nothing more than what is available at any drug store throughout the U.S. AT A FRACTION OF THE COST...  

BEWARE OF INSTAFLEX AND THEIR GAMES

Comments

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  • 0
    Donna Loveall
    What a scam and I only purchased the free sample because GNC endorsed it, I have spent upwards of several hundred a month at GNC but I will never purchase anything from them again.  They are part of this crime.  Now I have all these charges on my credit card and they won't stop sending the pills and charging me.  I hate to cancel the card it pays my netflix and other things automatically.  this is such a big mess for a free sample.  I told them not to send anymore but she was so hateful and all i got was a run around.  This is stealing, why can't the police do something about it?
  • 0
    Karen
    This company is RIDICULOUS! I called to cancel my free trial and even the subscription but they keep charging my card $34.98! I am getting charged for a product that I DO NOT WANT! Instaflex customer service is ridiculous as well because they have NO CLUE what they are talking about! They are trying to convince you to stay with their stupid product subscription when you demand a refund! I got charged about $75 and could only get back $40! They are charging me again even after I complained and demanded them to cancel everything that had to do with them and their ridiculous company!

    BEWARE!
    INSTAFLEX IS SCAM!!!
  • 0
    Karen
    | 1 reply
    Instaflex is a giant scam!!!

    I demand a refund!!!
    • 0
      Class Action replies to Karen
      I am investigating into a possible class action case against Instaflex and would be happy to speak with you.  There is no financial obligation.  Thank you.

      Angela Edwards
      Law Office of Angela Edwards
      East Longmeadow, MA  01028
      (413) 525-3820
      angelaedwards@charter.net

      ADVERTISEMENT
  • 0
    Class Action
    I am investigating into a possible class action case against Instaflex and would be happy to speak with you.  There is no financial obligation.  Thank you.

    Angela Edwards
    Law Office of Angela Edwards
    East Longmeadow, MA  01028
    (413) 525-3820
    angelaedwards@charter.net

    ADVERTISEMENT
  • 0
    FYBVAR
    Always read the fine print when getting free samples. Especially if you must give a credit card to get it. Any time you give your credit card you are giving approval to charge your account.Somewhere in the ad it will say there will be additional charges after a period of time. This is true of most offers on the internet.
  • 0
    FYBVAR
    I have Arthritis and Bursitis in my left knee and hip. I have found that Zostrix Arthritis Cream to be most effective in easing my pain. Be sure to follow the instructions to avoid further pain from over use. It is not a solution as far as I can tell but it gives me a lot of relief.
  • 0
    Sandra
    I have found the following information I hope this works for you all

    Instaflex
    MS# 730
    341 W. 6100 South
    Murray, UT 84107

    1-877-869-3310

    Call Center Hours 8am-8pm EST Monday - Friday
  • 0
    Sandra
    you also need to do the following before returning the product

    Please call customer care for an RMA number before shipping returns to the address below: Instaflex MS# 730 341 W. 6100 South Murray, UT 84107 Packages without an RMA number attached will not be accepted.
  • 0
    Sandra
    I also found out the company that owns this and markets the product is

    Direct Digital, LLC
    Direct Digital Case Studies.

    Instaflex
    Cambridge, MA
    Founded 2009
    Direct Digital Boston Office

    Direct Digital LLC
    364 Boylston St.
    3rd Floor
    Boston, MA 02116

    Direct Digital Charlotte Office

    Direct Digital LLC
    508 West 5th St.
    Suite 140
    Charlotte, NC 28202

    they are also on facebook you can voice your complaints on their website and let them know how unhappy you have been click on the link and go to the website

    https://www.facebook.com/Instaflex
  • 0
    Mr. Phoenix
    Got my sample of Instaflex and openned immediately. What I found inside shocked me. Not the product; but the invoice mentioned that the product would be shipped every month and I would be charged $69. + almost $30. shipping.
    When I tried to reach the company, the phone # was not a working one, there is no such address & my emails were not answered.
    Thankfully, I had used my debit card with Visa priviledges. I simply went to my bank branch, cancelled the debit card and got another one (no one can use that card # anymore). The change was free. So easy.
    SHAME, Instafex!!!
  • 0
    Biloxi Old Guy
    I received the trail offer but failed to read the other details about being enrolled in auto ship program.  My mistake.  I called customer service and the agent was very responsive and agreed to cancel my order.  They issued a RMA so I could return product for a refund.  I was very pleased with everything and will do better at reading the additional information when trying something in the future.  I will let you know when I receive the refund since only shipped package yesterday.  If the price was about half, I might have stayed with them because it did seem to be working but can buy other products locally for the best price.
  • 0
    Shirley Birdwell
    I did not ok you too keep sending these too me I never even got my free trial
    I paid for    Yet you have sent me 3 bottles and charged me for them 79,78 for each bottle. Can not call as you show no phone no too call and cencell.  I've contacted my credit too stop Payinh for these. I won't this cancelled or I will take action to get it stopped .
  • 0
    charles
    ordered the 14 day trial and theyre still sending it to me without my knowledge or my ordering my wife is using her debit card can anyone help me they are screwing her over every month without her pemision
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