'Auto warranty expiration...'
Complaint
Gesta Borelphine
Country: United States
For months have had unsolicited computerized calls day, night & weekends - unrelenting.......I finally waited for a rep to come on and asked for their name and location, was disconnected; another told me my number would be removed; another said they were 'dealer warranty services' and I asked where and he said South Florida, then disconnected; another disconnect, another promise to remove me from calling list, two more phone calls and finally a postcard yesterday......from 'Dealer Warranty Services' at 3710 Mueller Road, St Charles, MO 63301 - phone # 800-581-1575, www.dws-us.biz
*69 does not help to trace call so not absolutely sure these are the same people, but plan to visit site, and possibly phone them.
*69 does not help to trace call so not absolutely sure these are the same people, but plan to visit site, and possibly phone them.
Comments
And if you look up the BBB in your area you will ALMOST be guaranteed to see a car dealer(new or used) in the top 10 of complaints. Car salesmen and finance & insurance people at the dealer are the real crooks.
They will take their low mile cars as a trade in(which they don't give them anything near what its worth with their mileage,because generally the customer doesnt know what the cars worth to begin with.)then they put them in a new car. They make commission off the new car sale, then they make even more money when they sell the trade-in vehicle for 2-3x what they gave the original owners for the trade-in.
And as far as warranty policies we sell not covering claims, the only reason a claim gets denied is if the customer takes it in before the waiting period (30 days), or lack of maintenance , or the vehicle was already broken down when the policy was started. If people would do their maintenance and follow the instructions on how to file a claim,which is printed in BOLD print on the first 2 pages of every contract sold.
So before you judge us, look at most other companies on the BBB. There are companies with hundreds or even thousands of complaints. If you actually did some research before you jump on the web to gripe about a postcard, you would see Dealer Warranty Services only has 17 complaints in 3 years. 16 of those complaints have been resolved with the customer and the BBB. The other complaint was acted on and the BBB said we made 'a more than reasonable attempt' to rectify the problem but the customer was to stubborn to accept it.
This is definately a real scam, no e-mail address that works, no listed phone numbers, no information on the company anywhere. Trash the cards!X5D2
Missouri Attorney General's office knows of these scum. Contact them to fill out a complaint form.
The scum that answer the phone try talking real slick. I think it's fun to use pay phones, and call their toll free number and give them a taste of their own medicine on bothering people. Not only do they have to pay for the phone call, but they have to pay a surcharge to each pay phone manufacturer.
Heck, sign them up for postal mailings like what happened to Alan Ralsky, the "Spam King". Let these scum experience what it's like!
I was absolutely shocked how they taught us in training how to treat customers. We were told to hang up if they ask for a supervisor, curse them out if they get upset, and lie to them saying we are going to take there name off the list.
I only stayed for a week. I'm an honest person and it was unbearable hearing people as old as 93 begging and pleading for the phone calls to stop. I'm going to inform my local tv station, this place needs to be shut down. We read from scripts, lying about how long we have been in business and that we are affiliate with numerous manufactory and dealerships nationwide and in Canada. We even have to lie about what we cover for people's cars.
On top of these issues they were extremely prejudice towards three new employees whom are gay. Management openly criticize and ostracized these guys about their sexual preference. The result was they quit after a few days. They allowed employees to partake in gay bashing and made it uncomfortable for them to work there. So on top of selling scams we have a horrible work environment. Anyone who needs employment can be hired without background checks. We have several convicted felons working there. At least two individuals have disclosed to me that they were convicted of a felony, one said he killed someone with his vehicle and his license is forever revoked. The other one wouldn’t not speak about his conviction but I later learned from another employee that he molested a child. That was it for me, being a victim of molestation myself I could no longer work for a company who not adequately do background checks of people. I had to quit.
The company uses an auto dialer system in which a recording is played and you have two options; press one for a rep, or two to be taken off the list. Pressing one for a rep, we basically ask you for your make, model, mileage, and year of your vehicle. Afterwards we start the lying immediately, asking for your number just in case we get disconnected, when we really are pulling information about you through whitepages.com. We read from scripts telling ALL customers that there vehicle warranty has expired even if they brought a brand new vehicle. We may be based in Plantation,Fl but the number we have on everyone’s caller ID are from Detroit, Michigan.
They tell us to sell urgency, to lie and tell the customer that your manufacture and dealer of your vehicle informed us that your warranty has expired and that this your last and final call(which it isn't). $50 bucks a deal. When people try to cancel
them, they still charge their credit cards. I have several people nationwide whom have protested to this and are trying to take legal action to no avail because the number is untraceable.
They won't sell to anyone in Florida because they fear being found. Even the number is bogus, for Miami the only area code being used are 954, 305, 754, and 561. When a customer asked me where our location was and I informed her, a closer yelled saying how we aren’t suppose to tell and if they ask avoid answering or hang up.
The quality of people, services offered, and that sense of urgency is bogus!!! Please people be smart, if you want an extended warranty speak with your dealership first because I quit this job because of the obvious scam we were taught to do to innocent people. If you see this information on your phone RUN!!!!! I’m not vindictive or malicious in any way, I chose to leave, I have nothing to gain from this, but people should be informed with valuable knowledge about telemarketing schemes, I hope I can save a few individuals time and money.
LINKS TO RELATED SCAM STORIES FROM THIS COMPANY
https://www.license.state.tx.us/warrantyusa.htm
http://www.networkdimension.com/heritagewarrantinsurance.htm
:
http://www.seattleweekly.com/2008-01-23/news/ ... ion-pile-up.php
http://www.ripoffreport.com/rebuttalForm.asp?id=172507
http://www.ripoffreport.com/reports/0/235/RipOff0235793.htm
http://www.ripoffreport.com/reports/0/260/RipOff0260316.htm
http://pages.prodigy.net/charles_s_patridge/lemon/lemon0001.pdf
http://www.ripoffreport.com/reports/0/104/RipOff0104093.htm
There Was Also a Lawsuit:
http://www.courts.mo.gov/Courts/PubOpinions.n ... b3?OpenDocument
PHONE NUMBER: 313-692-7192
LOCATION: PLANTATION, FL33313
ADDRESS: 6600 NW 16TH ST
COMPANY NAME: US AUTO WARRANTY/EXTENDED AUTO WARRANTY/DEALER SERVICES /FIRST WARRANTY GROUP/HERITAGE WARRANTY INSURANCE
Fraudulent tactics: Claims mailed to people with either no vehicle, or long-expired coverage, in an attempt to pressure them into paying for some questionable "service"
Failure to honor refund issues properly
Calling numbers on the National (or State) Do-Not-Call lists
Mailing to people on the Direct Mailing "Do Not Mail" list
Using autodialers to call cell phones
Failure to honor "remove" demands.
Deceptive advertising
Active legal action from the Missouri Attorney General
False claims - receiving names from dealerships of people who have never purchased or owned a car.
This is quite different than a legitimate offer from an insurance or credit company. Those come from legitimate businesses, provide consistent and verifiable contact information, respect privacy wishes, and generally behave within the letter of the law.
SCUM like "Dealer Warranty Services" should receive vigilante justice.
Why don't you stand in front of a train, and stop wasting our oxygen.
You're not part of some "wonderful business" that saves people from evil car dealers. You're a crooked piece of snake excrement.
Nice try of "calling the kettle black", but fraudulent scumbags like your outfit are a joy to have put out of business. Hopefully when that happens, you either sit in jail, or end up homeless with no one wanting to hire a sleazy scumbag like you.
I can't wait till MO AG's office gets this crooked outfit shut down for good!
Then yesterday, I received a post card (Mailed from Tampa, FL, Permit # 100) in the snail mail from:
Dealers Warranty
745 Friedens Road, Suite 201
St. Charles, MO 63303
1-888-963-6723
With "FINAL NOTICE", "Factory Warranty Expiration", & "Call us immediately with your EXACT miles and VIN#..." written on it.
That's pretty strange as neither of my wife and I's two vehicle warranties are set to expire anytime soon.
Also, wouldn't they already have my VIN #'s, if in fact they were our actual auto manufacturer/dealer who provided our original warranty? õ_O
Smells like a scam to me. Contacting the FTC and filling a complaint report against them as well.
After seeing the comments on other sites, I think a nice Certified snail mail letter to my local State Attorney General's office inquiring about this obvious scam might do some good, as well as sending the same letter to the Postmaster General, as this scammer obviously has a postal bulk mailer permit and is obviously breaking the law.
Plus, after reading on other sites,
https://800notes.com/Phone.aspx/1-888-963-6723
it seems this company targets mainly older people and tries to scam them out of their money.
Saw this on another site, and I quote
"Crap comes from National Auto Warranty Services 100 Mall Parkway Wentzville MO. 63385. They are Crooks who specialize in ripping off the elderly and infirm. Their phone is 1-800-649-1856. Also known as Dealer Services 1-800-607-9350. The company is owned by Darain and Corey Atkinson of Eldon MO. ( they are in the phone book ) and the punk who set up the auto dialer systenm with Qwest Communications of Denver is Zack Austin 1-800-753-0870. These people are serial professional LIARS and their outfit is a RIP-OFF SCAM."
If you get a postcard from them, report it.
If you get a phone call from them, report it.
The more people complain about this fradulent company,
the sooner they will be shut down.