Canceling Membership
Complaint
Ali Poze
Country: United States
They all lie.
When I register Bally, I ask can I cancel anytime. He told me I can cancel in 60 days. After 25 days later I went to cancel guy told me my membership canceled. A month later, I got a bill I went office back the guy told me he will told with office about my cancelation. A month later another bill came. I call customer service they told me I am not cancel and 60 days pass. I can't cancel now. After 1 hour discussion with customer service they told me I cannot do anything if I don't pay it will be destroyer my credit history.
When I register Bally, I ask can I cancel anytime. He told me I can cancel in 60 days. After 25 days later I went to cancel guy told me my membership canceled. A month later, I got a bill I went office back the guy told me he will told with office about my cancelation. A month later another bill came. I call customer service they told me I am not cancel and 60 days pass. I can't cancel now. After 1 hour discussion with customer service they told me I cannot do anything if I don't pay it will be destroyer my credit history.
Comments
Does anyone have any recent news or information on canceling? I haven't gotten through on the "customer service" line, but I fully intend to send out letters to the addresses previously listed VERY soon. It's a shame the Better Business Bureau hasn't stopped them from continuing this shameful and inconvenient practice.
Cancellation Department
Bally Total Fitness
P.O. Box 96241
Washington, D.C. 20090
Re: Membership Numbers: #xxxxxxxxxx and #xxxxxxxxxxxx Cancellation
Dear Sir/ Madam,
This letter serves to request the immediate membership cancellations at your gym for NAME and NAME (membership numbers xxxxxxxxxx and xxxxxxxxxxx, respectively). All obligations have been fulfilled with regard to these memberships. We expect that no additional charges will be applied to our credit cards and/or accounts. Please confirm the receipt of this request and confirmation of our membership cancellations by return mail to the address listed below at your earliest convenience.
Sincerely,
NAME & NAME
address
address
Here are the three addresses I have from this thread and from the "customer service" number:
Bally Total Fitness
Attn: EFT / Cancellation Department
P.O. Box 96241
Washington D.C., 20090
Bally Total Fitness
P.O. Box 1080
Norwalk, CA 90651-1080
Bally Total Fitness
Attn: EBPP Department
12240 E. Imperial Highway #300
Norwalk, CA 90650
And, I sent out two letters about a month ago, and have never heard back.. though I did request a letter or email in response.
Has ANYONE ever heard anything back from a cancellation letter? I am afraid I will get charged AGAIN this month!!!
Dear James V.:
Re: Membership no. xxxxxxxxx9004
Thank you for contacting Bally Total Fitness.
We understand your concern.
You may request to cancel your membership by replying directly to this e-mail, or mailing your request to:
Bally Total Fitness
Attn: EBPP Department
12240 E, Imperial Highway #300
Norwalk, CA. 90650
Sincerely,
S. Patel
Member Support Associate
Bally Total Fitness, National Support Center
This letter serves to request the immediate membership cancellations at your gym for Bertha Arias (membership number 2510093247001 respectively). All obligations have been fulfilled with regard to these memberships. We expect that NO additional charges will be applied to my credit card . Please confirm the receipt of this request and confirmation of my membership cancellations by return e-mail to barias2007@yahoo.com
ASAP !!! PLEASE
Sincerely,
Bertha Arias
NAME:Bertha arias
Hopefully that's the end of the Devil's gym.
Good luck to all
Murphy Buddy
Also, has anyone successfully canceled yet?
I called them up and told them that I'll be leaving for military very soon and wrote them a letter of cancellation along with the pointers everyone gave in this board. Just called to make sure if everything's dandy and the automated voice lady said my account expired yesterday :). Thanks everyone and good luck :)
1-866-402-2559 i checked address is good
and you need to sign it to
--------------------------------------------------------------------------------
From:
Subject:
Date: Tue, 11 Jan 2011 14:29:01 -0500
My Name is Ceser 1/09/2011
I wish to cancel my Friend membership which is under my account.
Her name: Lisa
Her membership #:
Please remove her from the automatic membership.
I request written confirmation of the cancellation to:
Ceser
Lisa
Thank you in advance, Ceser
their address is
Bally Total Fitness
Attention eft dept or Cancellation Department.
P.O. Box 96241
Washington DC 20090
the addition to the zip code of 20090-6241.....good idea to
request written confirmation of the cancellation, I didn't
think of that. Thanks!
If you already can't trust who you are dealing with, send cancelltion letters certified. The Post Office confirmation from the www.usps.gov website will confirm delivery. You can then use that confirmation should you need to file a complaint with your state Attorney General, as it undermines any claim they "never received it".
You want your cancellation effective based on the date you sent them notice, verifie by the Post Office, not months later when you finally, through repeated complaints, get them to accept it.
[Name]
[Return address]
[Date]
Attn: EFT/Cancellation Department
Bally Total Fitness
P.O. Box 96241
Washington, D.C 20090
Membership Number: xxxxxxxxxxxx Cancellation
To EFT Department or Refund / Cancellation Department,
This letter serves to request for complete membership cancellations at your gym for [Name] membership number xxxxxxxxxxxx. As of July 28, 2011 my contract will expired and I have fulfilled my financial obligation to this contract.
1.) I request for cancellation for automatic debit.
2.) I expect NO additional charges will be applied to my credit cards and/or account.
3.) I request for NO automatic renewal to this account in any shape/form in the forever future.
4.) I request for NO part of my nonpublic and/or personal information to be release to any 3rd party companies and/or organizations in any shape/form and for any reason in the forever future.
5.) I request for NOT to receive any type of solicitations regarding to membership renewal and/or enroll as a Bally Total Fitness member in any shape/form in the forever future. This included but not limit to letters, flyers, emails, phone calls, and text messages.
Please confirm the receipt of this request with a written confirmation of my membership cancellation/termination by return mail to the address listed on the letterhead.
Sincerely,
[Sign]
[Name]
A copy of this letter was also sent on this date via USPS certified mail to your company other addresses listed below.
Bally Total Fitness
P.O. Box 1080
Norwalk, CA 90651-1080
Bally Total Fitness
Attn: EBPP Department
12240 E. Imperial Highway #300
Norwalk, CA 90650
This letter has been notarized by a local notary public, as you will see by the notary seal on this paper.
I am fellowing this step and hope to get this nighmare over!
Thanks for your help!
GB :-)