Canceling Membership

ComplaintsFitness CentersBally Total Fitness

Complaint

0
Ali Poze
Country: United States
They all lie.
When I register Bally, I ask can I cancel anytime. He told me I can cancel in 60 days. After 25 days later I went to cancel guy told me my membership canceled. A month later, I got a bill I went office back the guy told me he will told with office about my cancelation. A month later another bill came. I call customer service they told me I am not cancel and 60 days pass. I can't cancel now. After 1 hour discussion with customer service they told me I cannot do anything if I don't pay it will be destroyer my credit history.

Comments

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  • 0
    Nancy
    It's wrong. They forward it to the cancellation deptartment in DC which takes even longer.
  • 0
    Diana
    I am currently dealing with the same bullcrp. I got personal trainer who would constantly be a no-show. Few times when I went for my scheduled session,someone else was there in my place,trainer would also cancel 5 min before my session,etc.etc. I filed complaint on 4-14-11 & sent letter to cancel membership. to date nothing has been done,like you I am closing my bank account & ballys can do whatever they see fit as far as collecting money from me. I am going to report them to the BBB & further take tehm to court. What a ripoff.
  • 0
    Gabriel.
    My Original prices was $20 a month.  They been charging me twice a month, $29. last month they charge me $59. I hate the day I join this [***] place.  Some one should call Fox 11 to investigate this place. Its wrong what they are doing to people. They can f**K you credit.   I just got the Wii Workout, and guess what?  No lines of smelly people naked people to look at any more!          P.S Bally suck's!!!
  • 0
    Gabriel
    You are right. Some one should call Fox 11 or 20/20 to investigate this [***] whole, they call a Gym!
  • 0
    Tammy
    For anyone who can listen, please do not go BTF.  They are the worst scammer i have never seen in my life. the stuff and managers lies for people to sigh contract and cheat you all the way for years.  i hope the media or gov't investigate them and shut the office for good. I hate them, they lied to me to try their gym for $5 a month so when i sign up i got a bill after month for $50.  the mang never gave me the paper that i sign up and fabricated my signature.  when do i have the time to fight with them but i tried for six month and no success.  phone call after phone call, i was not going no where so finally i gave up.  i have decided to make the best of it otherwise they will kill me with stress and heart attack.  so what i do is i tell people to take lesson from my experience.  don't let their sugar coded and approach fool you all.  i hope one day they get what they deserve shut each office.  please take a lesson,  do not fall for their good to be true sale ads.
  • 0
    Suzy
    I agree with you.
  • 0
    ROCIO ARENAS
    Hola, quiero cancelar mi cuenta por motivos de ausencia del país. Gracias, sin más por el momento. Bye.
  • 0
    poetion
    Elle thank you so much for your kindness in helping us all with your sample cancellation letter and tips.

    All The Best.
  • 0
    Lucio Reyes Flores
    i do not wish to go to Bally total fitness anymore i want to cancel my membership account.
  • 0
    Alexis Xolocotzi
    i do not wish to go to Bally total fitness i want to cancell my account membership
  • 0
    Rogelio Xolocotzi
    i do not wish to go to Bally total fitness i want to cancel my membership account.
  • 0
    ELIEZER NIEVES
    Please remove me from the automatic membership no 100808426 as soon as possible.
  • 0
    SUsan S
    Bally just f***ed me over and charged my credit card after I cancelled. yeah you can't trust anyone!! Stupid [***]!!!
  • 0
    i hate ballys
    apparently ballys has trick alot of us out of our money and i agree with all of you its a BULL.. THANKS ELLE for a great example of the cancellation letter!  I signed up 3 years ago and the guy explain to me that it was a month to month deal and i could cancel whenever and like within the 30 days but like every other song and dance you have read before me it was a lie to get my money. i have been suck for far to long because i dont want my credit ruined. so i hope this letter works....
  • 0
    Gamma
    If you think they fabricated your signature, hire a lawyer and sue them. They will pay all they owe you plus the legal expenses.
  • 0
    mvt
    Kristina, thanks for your advice.
    Here is what I did:
    I called the 1-866... number just like you said, chose the options you mentioned, and when I got through an operator, I gave my membership ID, said that the membership was month to month and that i wish to cancel.
    She said I needed to send the letter etc, I said I already did, she said she doesn't have it on file, I said I have the USPS's confirmation and where should I send it.
    Then she said she was going to go ahead and stop the payment on my card. I asked for a confirmation email and asked her to send it right away so I can check.
    In a couple of seconds I did get the following  email from noreply@ballyfitness.com , subject being " Updated Electronic payment"

    Dear XXXXXXXXX,
    We have updated your Electronic Payment Plan account information.
    We appreciate that you have chosen Bally Total Fitness to serve your health and fitness needs.
    Sincerely,
    Bally Total Fitness
    Member Support Center
    (866) 402-2559

    I then asked her if she could send an email that explicitly mentions the cancelation.
    She did and I received the following email from noreply@ballyfitness.com, subject: "Cancel notice( membershipID):
    "This letter confirms that your health club membership has been cancelled.  We are sorry to see you leave and hope that we may be your fitness provider sometime in the future"
  • 0
    mvt
    After receiving the cancellation email, I called the 1-866 number again and chose the automated option to order a photo ID. I gave the membership ID and the automated system couldn't access it.Hopefully this means it was cancelled.

    Good luck, hope this works for all of you, it totally sucks to go to so much trouble in order to cancel and let's file all the complaints we can, somebody needs to step in and stop this abuse.
  • 0
    kingsley
    so it not just me. i signed up with bally total fitness, and went there just once and moved out of the area. i told them i needed to cancel my contract and i was told i needed to scan my card 18 times. can you believe i had to drive 35mins back and forth everyday just to scan a stupid card... then when it was the final day, i was told it could not be cancelled.... they kept withdrawing money out my account every month and i didnt know about it. so i had to close that account. now i owe over a thousand dollars. and its messing up my credit.

    i HATE bally total fitness.
  • 0
    Yvonne
    So please tell me im dying to know did it work?
  • 0
    Lwalker208
    I used the Contact Us e-mail - and received an automated e-mail back in seconds...but only minutes later I received back an e-mail confirming cancellation, and also confirming that the elec. billing payment program has been cancelled as well.  It even gave me the date 28 days later that I can continue using the club until (I had to cxl with 28 days notice)...  

    It did give me other options (transferring membership) and putting it on hold for $4 a month...  

    If I had know it was going to be so easy, I would have spared myself frustrating, blood pressure raising phone calls with people only trained to prevent me from canceling.  I used some similar wording to megan's post above.

    The good thing is that I have it in writing - and should my cc be charged, I have documentation to fight it.
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