Canceling Membership
Complaint
Ali Poze
Country: United States
They all lie.
When I register Bally, I ask can I cancel anytime. He told me I can cancel in 60 days. After 25 days later I went to cancel guy told me my membership canceled. A month later, I got a bill I went office back the guy told me he will told with office about my cancelation. A month later another bill came. I call customer service they told me I am not cancel and 60 days pass. I can't cancel now. After 1 hour discussion with customer service they told me I cannot do anything if I don't pay it will be destroyer my credit history.
When I register Bally, I ask can I cancel anytime. He told me I can cancel in 60 days. After 25 days later I went to cancel guy told me my membership canceled. A month later, I got a bill I went office back the guy told me he will told with office about my cancelation. A month later another bill came. I call customer service they told me I am not cancel and 60 days pass. I can't cancel now. After 1 hour discussion with customer service they told me I cannot do anything if I don't pay it will be destroyer my credit history.
Comments
It did give me other options (transferring membership) and putting it on hold for $4 a month...
If I had know it was going to be so easy, I would have spared myself frustrating, blood pressure raising phone calls with people only trained to prevent me from canceling. I used some similar wording to megan's post above.
The good thing is that I have it in writing - and should my cc be charged, I have documentation to fight it.
I thought I didn't owe anything...they said I still owed... but I paid what they said I owed...the next time I called just to make sure my payment was received and accounted for....well then
they gave me a different amount owed (more)which I paid. They again told me to call the main office and I did...couldn't get a real person for what I wanted..so I had to push any button to be able to get someone. The guy asked me a few times why I wanted to cancel...whatever! I said my bill for my agreement was paid in full for the remaining months (until September) he said yes, but you are actually paid off until October so I asked can they send me refund for the October payment...he kept double talking ...bottom
line no I am not getting a refund...at this point I don't care as long as the Cancellation Letter works!!! Very BAD customer Service..
German paguada
I have an email now with a cancellation confirmation # attached.
Noone helps the consumer but they sure know how to screw the consumer.
I hope Bally's go out of business for the sake of consumers that have been screwed over.
second of all i would like to say how ridiculous it is of bally's to have us send a letter to cancel and make us go through so much just to get out of our membership even after out contract has ended.
Third of all anyone who has experienced this should tell everyone they know about this problem of having to go through so much to cancel so that way they get this fixed or get less business.
Fourth of all i am currently ending my membership and i am now in the process of sending the letter to cancel.
not going to be going anymore.
My account# is 2603595984104
Attention Eft Dept or Cancellation Department.
I wish to cancel my membership. Please remove me from the automatic membership now account number: . Please remove Kisha Castro from the automatic membership. I request written confirmation of the cancellation to: Kisha Castro Account number .
I Luisa Yvonne Morales am stating that I want my gym membership canceled. I will no longer have you charging my bank card for my membership, or my friend Kisha Castro. You can no longer charge my bank card without my permission. My account number is . Since you are also charging me monthly for my friends account on my debit card we are canceling that as well. My friends name is Kisha Castro. The account number is . So from here on out If you charge my card again for either account I will take your company to court. I have a copy of this letter and I have copies of the chat conversation. I gave the copies to my attorney as well. This is a very stupid way to handle cancelation. Very time consuming. I have a job, a sick mother and a wedding to plan. I asked for my account to be frozen at an earlier time and they still charged my Debit card for Kisha Castro’s account, which my bank can have you in trouble for. Her name is obviously not my name. I will be posting on line how unreasonable and repulsive your service is and how rude you staff is on the customer chat. This is no way to treat anyone. I am not alone, go to complaintwire.com.