"Heather in Account Services, calling re your credit card account"
Complaint
Andrew
Country: United States
Telephone number shown on caller ID is 208-864-5339. I am registered on the "Do Not Call" list and have been for years; however, this bogus company continues to call regardless of what I do. It begins with a recorded message "This is Heather of Account Services; I am calling regarding your credit card account. Consider this your last chance to take advange of this offer. If you do not wish to receive these calls, please press 2 now. If you wish to speak to a representative, press 1 now." I have pressed "2" numerous times but they continue to call. I have pressed "1" and asked the "representative", a man, to stop calling me. I have asked to speak to his manager, etc. When I dial the 208 number, I get a recording, made by the man who I talked with, saying that the number has been changed and to check the directory. Obviously this message is not recorded by the telephone co. I am trying to find out the name of the company.
Comments
I just filed (another) complaint with the FTC at http://www.donotcall.gov/.
I was told today that they couldn't release their phone number, but "if you are smart enough, you can research that on your own." The employee also said the company name was "Card Services Financial" and that he was in "Winter Park, Florida." Sigh.
What an invasion of privacy. I also posted a complaint to the Do Not Call list, but I am not convinced it will be helpful.
They're sitting at a bank (or a couple) of phones waiting for the recorded caller to send responders (people who press 1) on to them. Many of those are people who are on the line only to ask them to stop calling or to offer angry complaints and talk of the No-Call- list and things they've heard endlessly. So, their first job is to filter out those people in order to spend their time harvesting information from those who sound like they will be offering it up.
They clearly believe that the way they have their phones working is enough to defend them from the regulators and they have no interest in your anger or your lists or matters that are, for them, time-wasters that keep them from the sheep who have valuable information to offer (this and that at first but eventually, their credit card numbers).
An actual trace might find them but how likely is it that one of the numbers they call will be to an agency capable of tracing the call and set up to do so when they call? They can't be called directly themselves, so it would have to come from someone that they called.
Still ... make the complaints to your Attorney General and hope that, with enough of those, they will make an effort to track and shut down this particular one of these scams. The most important thing is ... don't tell them anything real about yourself. These are criminals.
I have gotten many calls in the last few months from them, and I "hit 1" on five different occasions to try to gather information....but these people are very slippery, since they know what they are doing is illegal.
I pretended to be interested in their offer and actually got two of the "operators" to state their location. One claimed to be in Marietta Georgia, and another in Dallas Texas, but as soon as I tried to get a return phone number they abruptly hung up. The other three "operators" sniffed me out early and also abruptly hung up.
I guess I am not very convincing when I pretend to be interested in their offer in order to try to pry some information from them about who they are.
My all time best is 18 minutes, when they called yesterday from 442-074-916125 (this number can not be called back-at least from my verizon phone!) The punks I have talked to get real excited when you tell them Sure!...I have 7 thousand dollars worth of debt...then go on to start talking about things that are not relevent to the question and answer conversation!
I can honestly say, if everyone here pressed two...and kept them on the phone for a good long time...I do believe they would find a line of work that would take less effort...then to defraud people over the phone from the information we give them. Just don't give them ANY idenifiying info!
Next time they call I hope to get out a couple of hard core profanity insults to the [***]. Use your imagination :)
442-074-2321
When I called the number back A man answered , he says his compay name is "Soils Incorperated"
The first 2 times they rudely hung up on me, then I decided to play along for the 3rd call.
I pressed "1", talked to the rep, gave him a fake name, address, phone number and credit card number. Then acted eager to enroll. I told him I was $16,000 in credit card debt. (one call I tried $1,500.00 and he told me I didn't qualify and hung up.)
While he was processing my info, I did some "social engineering" to get some more information.
Here is what I got:
Debt Consolidation Services
http://cmgdebt.com/
Call: 1-888-309-8388
Rep: Richard Contreras nickname:(RC)
Office is 10 minutes from Disney in Anaheim, CA
He told me he'd take 55 and get on 5 and be at Disney in 10 min.
He was trying to charge my fake card $499.00 (natureally it was rejected) HaHa Rich
Then the price came down when I told him I would transfer by phone.
He wanted the routing# from my checks, he would do that too for 199.00
I'm getting that (fake number) for him and I'm going to call back and waste some more of BOTH of out time.
BTW, pressing "2" (or "3" or whatever number is popular this week) to "discontinue calls" guarantees you'll get more -- it lets them know that they've gotten a real human involved.