Vacation Club Membership
Complaint
Unhappy person
Country: United States
We went to a presentation for what we thought was a membership in a vacation club. If we joined this club we would be able to access condo, cruises, and resorts that we could rent for $299 for a 7 night/8days visit. Sales pressure was very high and we were never left alone to discuss joining this club. When we asked for privacy to discuss, the guy left and another took his place. They told us over & over this was a vacation club membership and they were not connected to a Timeshare group. MVG would even finance our loan at 0% interest and if we were not happy then they would refund our money. Great!! We were taken to an office and documents were presented to us to sign. Just a lot of legal steps(right). We would have to sign a license agreement to be able to use the software to search their listings. The software upgrades were to be $199 per year. So we paid $2,500 down and financed $3500 at 0% interest. No mention that we had three days to cancel(knew we were leaving the next morning).
Sounds pretty good doesn't it. Well here is the truth of the matter.
There is no club membership. You are buying a software license to search listing where the $299 places are out of the way places that no one wants to visit. MVG does not finance the load they outsource to Universal Account Servicing, LLC (rudest people I have ever had to chance to speak to). Software upgrades are $299 for the first year with a 10% increase every year. When I asked to cancel the club membership(written, certified letter)they did not pick the letter up. Next I sent it in a letter and Ian called and when asked about refund statement was "you do not have that in writing".
We are still trying to get out of this but I do not know if that is possible. Bad thing is that the lone person in the Welcome Center at Myrtle Beach sent us over to this group. Does anyone have any suggestions about canceling this? Yes, we know we are stupid people to have fallen for this scam.
Sounds pretty good doesn't it. Well here is the truth of the matter.
There is no club membership. You are buying a software license to search listing where the $299 places are out of the way places that no one wants to visit. MVG does not finance the load they outsource to Universal Account Servicing, LLC (rudest people I have ever had to chance to speak to). Software upgrades are $299 for the first year with a 10% increase every year. When I asked to cancel the club membership(written, certified letter)they did not pick the letter up. Next I sent it in a letter and Ian called and when asked about refund statement was "you do not have that in writing".
We are still trying to get out of this but I do not know if that is possible. Bad thing is that the lone person in the Welcome Center at Myrtle Beach sent us over to this group. Does anyone have any suggestions about canceling this? Yes, we know we are stupid people to have fallen for this scam.
Comments
BBB Accreditation
On 03/23/2011 this company's Accredited Business status with the BBB was revoked by the BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB, failure to eliminate the underlying cause of complaints on file with the BBB, engaging in activities reflecting poorly on the BBB or its Accredited Businesses, and failure to maintain minimum BBB Rating.
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You if you are a real sales person learn what the F***in laws are, before you write anything that stupid online.
I am gonna fight for my money that I was swindled into when we on vacation in Dumpy Myrtle Beach. This beach town is disgusting and filthy.
I have called you phone number many times and have yet to receive a call back or e-mail. I have called all the numbers and the e-mail address with no reply. I'll give it to you one more time.
If you are still in business we need you to reload the software so we can us the plan. So far you saved us $500.00. So to break even on this deal we need to save $6250.00 + $398.00 (yearly fee)a total of $6648.00 to just break even.
Places you promised we could stay at a wonderful discount we couldn't.
So again I will give you our address and e-mail account number.
Larry and Margie Cotton
3884 Arrowhead Ct.
Greenfield, IN 46140
lcotton@hrtc.net
Please contact us.
Margie and Larry Cotton