Vacation Club Membership

ComplaintsCruises & ResortsMonster Vacation Club/Monster Resorts Group

Complaint

0
Unhappy person
Country: United States
We went to a presentation for what we thought was a membership in a vacation club. If we joined this club we would be able to access condo, cruises, and resorts that we could rent for $299 for a 7 night/8days visit. Sales pressure was very high and we were never left alone to discuss joining this club. When we asked for privacy to discuss, the guy left and another took his place. They told us over & over this was a vacation club membership and they were not connected to a Timeshare group. MVG would even finance our loan at 0% interest and if we were not happy then they would refund our money. Great!! We were taken to an office and documents were presented to us to sign. Just a lot of legal steps(right). We would have to sign a license agreement to be able to use the software to search their listings. The software upgrades were to be $199 per year. So we paid $2,500 down and financed $3500 at 0% interest. No mention that we had three days to cancel(knew we were leaving the next morning).

Sounds pretty good doesn't it. Well here is the truth of the matter.
There is no club membership. You are buying a software license to search listing where the $299 places are out of the way places that no one wants to visit. MVG does not finance the load they outsource to Universal Account Servicing, LLC (rudest people I have ever had to chance to speak to). Software upgrades are $299 for the first year with a 10% increase every year. When I asked to cancel the club membership(written, certified letter)they did not pick the letter up. Next I sent it in a letter and Ian called and when asked about refund statement was "you do not have that in writing".

We are still trying to get out of this but I do not know if that is possible. Bad thing is that the lone person in the Welcome Center at Myrtle Beach sent us over to this group. Does anyone have any suggestions about canceling this?  Yes, we know we are stupid people to have fallen for this scam.

Comments

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  • 0
    WOW
    ALL OF THESE MESSAGES THAT I HAVE READ ON COMPLAINTWIRE R 100% TRUE ,, ALL OF IT FROM HOW THEY TREAT THERE GUEST RIGHT ON DOWN TO THERE WORKERS WHAT THERE GUEST ARE SAYING HAS HAPPEN TO THEM IT IS TRUE  WHAT THE WORKER SAID HOW THEY WHERE TREATED IS TRUE THE MANGERS REALLY NEED TO WAKE UP AS MONSTER VACATION CLUB CLOSED DOWN .. THE TURN OVER OF WORKERS IS VERY HIGH AND THEY NEED TO ASK WHY NOT POINT THE FINGER AT THE WORKERS ,, STAND UP AND TAKE SOME BLAME AS YOU 2 ARE SO FAR FROM PERFECT ... OH SORRY 3 STOP AND REALLY THINK ABOUT WHAT YOU DO AND SAY TO YOUR WORKERS AND YOUR GUEST ,,, REALLY VERY SAD .. BUT OH I KNOW IT IS NEVER YOU 3 IT IS THE GUEST OR THE WORKERS NEVER YOU 3 .. TAKE A LONG LOOK IN THE MIRROR ALL 3 OF YOU ...AND YOU KNOW WHO YOU 3 ARE @ MONSTER RESORT GROUP ,YOU 3 ARE NO BETTER THEN YOUR GUEST AND YOU WORKERS IF YOU 3 DO NOT CHANGE AND TAKE BLAME FOR SOMETHING ,,,
  • 0
    charles
    | 1 reply
    I have two more payments left to pay off monster club i have found out they are not in the vacation club sales anymore.So i have payed 157.20 a month for 34 months for something worth nothing. I need to get a class action suit going ,please some one e-mail me about joining a suit all your people duked out  of your money get in touch with me at rayanddoris@juno.com.thanks,charles
    • 0
      Brenda simmons replies to charles
      I would like to know if you got a class action going against this companyMayb you got things settled by now.Please let me know if you worked anything out with this company.I'm still trying to get in touch with someone,paid for this monster and can't get anywhere withi this thing.would like to hear from you.
                   Thank you!
  • 0
    TryingToStayPostive
    Hey Kirk, Just a question have you tried to make reservation 6 months in advance and Salley tells you that it has to within 60 days of the Vaction time and to call back with in that 60 day window? Well that what we are facing now and every person we have talked to told us that we need to speck with Sally. We have called , called called and left message after message , after message with sally and no return call. No one would book the reservations. Any sistuation like that for you?
  • 0
    TryingToStayPostive
    This is what is on BBB website for Monster Vactions.

    BBB Accreditation

    On 03/23/2011 this company's Accredited Business status with the BBB was revoked by the BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB, failure to eliminate the underlying cause of complaints on file with the BBB, engaging in activities reflecting poorly on the BBB or its Accredited Businesses, and failure to maintain minimum BBB Rating.


    Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
  • 0
    oh no
    and monster resort group a f rating wow
  • 0
    run
    F RATING AND REVOKED BAD WHAT A BIG SCAM
  • 0
    kurt
    they r closed
  • 0
    billy
    didn't think pimping was honest harold lol
  • 0
    Response No Name Needed
    The BBB is for Monster Vacation Group Idiot!  Monster Resorts Doesn't have a rating - get your crap straight!
  • 0
    Response to Dingbats
    The Monster Vacation Rating is F!  There is no rating for Monster Resorts Group!  Idiot!
  • 0
    big mike
    I guess screwin your customers and your staff finally caught up with ol mr spaugy. congratulations gina and sean, you traitors. Karma is a you know what a %itch!!!!!
  • 0
    ALAN
    YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • 0
    scam BEWARE
    PLEASE BECAREFUL AS THIS COMPANY IS A BIG  SCAM...... IF THEY CALL HANG-UP FAST
  • 0
    Robert
    Do we have a class action suit against these people. I've been calling for months with no reply.
  • 0
    Happy Customer
    We too dealt with the vacations club who is NOT the Resorts Group! They were two different businesses under the same roof. We are VERY happy with the deal we got from the resorts group :D
  • 0
    Scammed By MSG from New York
    You are a real idiot. Everyone knows in business that it is a law that calls are not to be made regardless, after 9 P.M.
    You if you are a real sales person learn what the F***in laws are, before you write anything that stupid online.
  • 0
    WE WERE SCAMMED< LIERS!!!
    YOU ARE A FAKE. THE COMPANY SUCKS. WHEN YOU CALL REGARDING ANY THING THERE IS NO ONE THERE BECAUSE THE COMPANY WORKS FROM A CELL PHONE NOT A OFFICE. THERE IS NO VACATIONS GROUP COMPANY IT'S A SCAM!!!!!!!
    I AM GONNA FIGHT FOR MY MONEY THAT I WAS SWIMDLED INTO WHEN WE ON VACATION IN DUMPY MYRTLE BEACH. THIS BEACH TOWN IS DISCUSTING AND FILTHY.
  • 0
    Satisfied
    I didn't give up. There has to be consistency across the board. All clients giving the same information. If the product is as good as they say it is, then why lie or withhold pretient informatio. Don't give up. Call and write to Andrew and anyoune else who will listen. You may even have to make a special trip down to see them.
  • 0
    get out and run fast
    yall,better watchout for these guys..if someone tells u this is a scam.you better beleive them.what reason do they have to lie. drugies and alcoholics do anything for money
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