Vacation Club Membership
Complaint
Unhappy person
Country: United States
We went to a presentation for what we thought was a membership in a vacation club. If we joined this club we would be able to access condo, cruises, and resorts that we could rent for $299 for a 7 night/8days visit. Sales pressure was very high and we were never left alone to discuss joining this club. When we asked for privacy to discuss, the guy left and another took his place. They told us over & over this was a vacation club membership and they were not connected to a Timeshare group. MVG would even finance our loan at 0% interest and if we were not happy then they would refund our money. Great!! We were taken to an office and documents were presented to us to sign. Just a lot of legal steps(right). We would have to sign a license agreement to be able to use the software to search their listings. The software upgrades were to be $199 per year. So we paid $2,500 down and financed $3500 at 0% interest. No mention that we had three days to cancel(knew we were leaving the next morning).
Sounds pretty good doesn't it. Well here is the truth of the matter.
There is no club membership. You are buying a software license to search listing where the $299 places are out of the way places that no one wants to visit. MVG does not finance the load they outsource to Universal Account Servicing, LLC (rudest people I have ever had to chance to speak to). Software upgrades are $299 for the first year with a 10% increase every year. When I asked to cancel the club membership(written, certified letter)they did not pick the letter up. Next I sent it in a letter and Ian called and when asked about refund statement was "you do not have that in writing".
We are still trying to get out of this but I do not know if that is possible. Bad thing is that the lone person in the Welcome Center at Myrtle Beach sent us over to this group. Does anyone have any suggestions about canceling this? Yes, we know we are stupid people to have fallen for this scam.
Sounds pretty good doesn't it. Well here is the truth of the matter.
There is no club membership. You are buying a software license to search listing where the $299 places are out of the way places that no one wants to visit. MVG does not finance the load they outsource to Universal Account Servicing, LLC (rudest people I have ever had to chance to speak to). Software upgrades are $299 for the first year with a 10% increase every year. When I asked to cancel the club membership(written, certified letter)they did not pick the letter up. Next I sent it in a letter and Ian called and when asked about refund statement was "you do not have that in writing".
We are still trying to get out of this but I do not know if that is possible. Bad thing is that the lone person in the Welcome Center at Myrtle Beach sent us over to this group. Does anyone have any suggestions about canceling this? Yes, we know we are stupid people to have fallen for this scam.
Comments
I have called you phone number many times and have yet to receive a call back or e-mail. I have called all the numbers and the e-mail address with no reply. I'll give it to you one more time.
If you are still in business we need you to reload the software so we can us the plan. So far you saved us $500.00. So to break even on this deal we need to save $6250.00 + $398.00 (yearly fee)a total of $6648.00 to just break even.
Places you promised we could stay at a wonderful discount we couldn't.
So again I will give you our address and e-mail account number.
Larry and Margie Cotton
3884 Arrowhead Ct.
Greenfield, IN 46140
lcotton@hrtc.net
Please contact us.
Margie and Larry Cotton
My company contacts previous customers and referrals of previous customers to travel to Myrtle Beach at a discounted rate, while attending a presentation of some sort.
I just want any customer that has an issue with Monster RESORTS Group to contact me directly with any complaints or concerns. Unfortunately, you never hear the positive responses on complaint sites. I can assure you we would have not been in business since 12/15/06 if there were nothing but negative responses. Also, over 50% of our business is referral-generated business. That alone shows that customers out there have an enjoyable enough experience to refer their loved ones.
Please contact me directly with any concerns regarding your vacation packages!
I can be reached at:
1-866-737-6211 ext. 102
or
bbianca@monsterresortsgroup.com (E-mail is much easier to get ahold of me on)
You have my personal guarantee if I am not available, I will absolutely respond within 48 business hours.
Sincerely,
Brittany Bianca
Monster Resorts Group
Director of Sales & Marketing
I am very sorry you feel troubled with your experience at Monster. However, your assumption that we are racist is not only obscene, but also considered defamation of character. Out of our current 10 representatives, 4 are African American - 2 of which have been with our company for a combined 10 years between them. Therefore, racism is clearly not the case. Any customer who travels would gladly vouch that this is not a scam. We have been in business since 12/15/06. Think about it... if we were simply pocketing credit card revenue, our merchant accounts would clearly have been suspended after a few months if that were the case. Besides, if you truly believed that we were a scam, why would you have stayed for 4 weeks? That seems like something that would have become instantly apparent...
In regards to your termination Tiwana, please refer to facts. In regards to production, you made 5 reservations in 4 weeks. The average representative, even brand new, should be averaging 3-5 reservations per week. Not exactly enough to justify your expense as a representative. Also, on 10/10/11, you arrived at work late - something that was made extremely clear we would not tolerate. Finally, in regards to your sign-on bonus, it was in your paperwork and informed upfront that in order to receive it, you were required to make 30 reservations within the first 6 weeks to qualify. Even if you had not been terminated, there is very little chance in 2 weeks you would have booked 25 reservations, given your trend.
If you have any further concerns, please contact me directly for resolution at bbianca@monsterresortsgroup.com
-Brittany Bianca
Director of Sales & Marketing
In regards to your post, we do random drug testing at our office EVERY single quarter at LEAST once. Clearly, we are not a company infested with drugs or alcoholic abuse. Please refrain from this defamation of character.
I apologize for any inconvenience you have experienced. However, because you were a previous customer of ours at some point, you willingly filled out your information and gave us express permission to call you, making this call exempt from the national DNC list. Our intention is most definitely not to harass you. If you e-mail me the number they have been calling, any possible names they were asking for, and the approximate time they called you, I will take it upon myself to delete your name from the system personally.
-Brittany Bianca
Director of Sales & Marketing
bbianca@monsterresortsgroup.com
1) In regards to the "high pressure" - it's SALES. We would never encourage anybody to be "high pressure." However, isn't getting the sale what you were hired for? We have NEVER hired anyone to simply dial - your intention is of course to help these customers travel. Is this really perceived a negative thing? I actually view this in a positive light! If you are selling, you are doing your job! haha That's probably the best complaint we've ever received. :)
2) Nobody is ever paid under minimum wage. I am happy to provide any former employee with a complete list of their pay wages vs. the amount of hours they worked. If nothing else, it will be minimum wage. Also, we display any check over $600 after taxes on the wall. I also display my last paystub from 2010 on the wall to show potential employees the potential to make money here. Is my 67k in 2010 a labor law violation?
3) In regards to FCC laws, there are never any calls made past 9pm. Please - pull the records. Now if a representative talks to a customer, and the customer asks them to call back a specific time, that makes them exempt. That is a scheduled call back.
Please refrain from any further defamation of character without consulting me first.
-Brittany Bianca
Director of Sales & Marketing
bbianca@monsterresortsgroup.com
Monster Resorts Group is NOT rated F by the BBB. Monster Resorts Group is not a member of the Better Business Bureau at this time.
Please refrain from any further defamation of character without consulting me first.
-Brittany Bianca
Director of Sales & Marketing
bbianca@monsterresortsgroup.com
Clearly you have no idea what you are talking about. In regards to our accomodations, we currently use the Sand & Ocean Dunes Resorts. Before any customer books with us, they are more than welcome to do their own research on the resorts themselves. The website for our current property is http://www.sandsresorts.com/. Also, if you read any reviews online about this place they are primarily positive reviews. Of course even the Ritz Carlton has a few nay-sayers. These resorts are currently up to every single standard of cleanliness and luxury that we promise in our calls.
As far as the management team, I appreciate your unexperienced input. :) I suppose you will tell a doctor how to do their jobs too, right? I personally hold 4 of the 6 company records here at Monster and clearly know this business inside and out. Of course we will teach our reps to close the deal... I actually consider that a compliment. We are in the SALES industry. I am assuming this is a former employee, as customers are unaware of our ages. So I apologize if you were not "Monster Enough". Better luck failing at your next sales job! :)
Customers, please contact me directly with any concerns regarding your vacation packages!
I can be reached at:
1-866-737-6211 ext. 102
or
bbianca@monsterresortsgroup.com (E-mail is much easier to get ahold of me on)
You have my personal guarantee if I am not available, I will absolutely respond within 48 business hours.
Sincerely,
Brittany Bianca
Monster Resorts Group
Director of Sales & Marketing