Scam
Complaint
Mrs Mitchell
Country: United Kingdom
I have been totally conned by these people, i paid for a service that i believed they were going to resolve a problem instead they put a problem on my computer took the money twice and i had to pay to have the programme taken off my computer
Comments
We are an independent provider of tech support services and are not affiliated to any third party brand. This is clearly stated on our websites and other customer touchpoints.
If you have any unresolved issue, would request you to kindly send an email at customerservice@guruaid.com with your name, account ID and phone number to track your case.
Regards
Customer Service Team
GuruAid
Toll Free within USA & Canada: 1-855-GURUAID (1-855-487-8243) & 855-575-5140
United Kingdom: 0800 756 2957
Australia: 1800 156 016
Last Wednesday I phoned BT (British Telecom) on 100 to discuss a problem with Adobe Flash software on my computer. I was put on hold while they passed me to their technical division. Next a person, who sounded Indian, replied. "We are Guruaid based in Mumbai, and we work for BT's clients on software problems". Since I had already dealt with BTs own staff at their Indian call centres following Broadband difficulties I was not unduly surprised.
I explained the problem, and allowed him to control my computer. "Ah, I see what's wrong! I can deal with it right now, but only if you take out an annual contract with us for £112 [the equivalent of US$169]." "How can I confirm that you are BTs official agents?" "Call them back when we've finished this call."
I paid up and after 3+ hours I was told the problem was resolved and I should reboot my computer. It was 11 pm by then so I left it 'til the next day.
On logging on next day I found there was no improvement, and there were several new icons on my screen. On phoning BT's operator again on 100 I was told they had no software agents or staff in India, but they had their own people in Newcastle in the UK, and I was put me through to them. Guruaid were unknown to them. In a couple of sessions they removed Guruaid's unnecessary software, and analysed my probem - Adobe Flash Player had updated their software, and my elderly computer could not cope. They said Guruaid will have known that straight away. I am pursuing a recovery from my bank.
The real worry is not the amounts involved, which are not crippling, but that these crooks seem able to listen in and then take over calls to huge companies like Microsoft and BT. Our UK Serious Fraud Office are unlkiely to take action because the amounts are small, but I am pursuing it with some influential contacts.
Truth will be truth, however hard you try to hide it.
And the truth is YOU BUGGERS ARE BLOODY CHEATERS, YOU @$$#0!3$
Stop cheating people just for the sake of few dollars.
Recently, I have been seeing your stupid fake support calling people and pretending to be from Microsoft, Google, Norton, Mcafee and god knows what other Companies.
What's your Next trick, huh.... SIR/MA'M, WE ARE CALLING FROM "NASA" ENGINEERING DEPARTMENT.....WE'VE COME TO KNOW THAT YOUR CAR NEEDS SOME MAINTENANCE AND WE CAN HELP YOU BY SIMPLY CONNING YOU AND TAKING YOUR MONEY FROM YOUR ACCOUNT.
Everyday at least a 100 of Norton customers report that they have been scammed or "Conned" I'ld say by Guruaid. Today you guys reached the heights by charging an elderly couple a total of $199.00 just for installing her Norton Back on her computer.......Are YOU S****ING ME?????? The program alone costs $79.00 and you smartass's charged them $199.00 JUST FOR INSTALLING A PRODUCT THEY ALREADY PAID FOR.
YOU LOSERS THEY DEPEND ON THEIR SOCIALS TO MEET DAYS END. STOP YOUR NONSENSE SCAM AND STOP CONNING PEOPLE OF THEIR HARD EARNED MONEY.
There are many more such Instances where people have been scammed by them. (I can even provide you with the names of few so called Guruaid technician's)
I WOULD LIKE TO INFORM ALL OF YOU THAT GURUAID IS NOT A PART OF NORTON BUT AN INDEPENDENT BUSINESS< JUST TO MAKE PURE PROFITS.
Any future attempts of scams by Guruaid should be reported to legal authorities and PLEASE, PLEASE, PLEASE do not trust any TOM, DICK and HARRY if they call you and say that they have identified a problem or a virus on your computer and they are calling from some reputed and well known organization Like Microsft, Google, Norton or McAfee.
The truth is these Companies never call their customers as they already have their own knowledge base to fix any problems and their own Support system and never charge for any support, As every organization mentioned above also has option for free support to troubleshoot most of the errors that you get on these products.
BOTTOM LINE: DON"T BELIEVE GURUAID. Instead go to the website of the organization for whose product you are getting any error or have any issues. Their websites always has a option called "Support" to contact genuine support.
LOSER'S SUCK, AND SO DO YOU......."GURUAIDS" Cause you're spreading like an virus to annihilate the hard earned money of thousands of people.
They are a complete SCAM and should be closed down before they do more damage and destroy the reputation of trusted firms, and steal money from people's bank accounts.
I should have paid better attention to which number I called. Luckily, I didn't buy the product.
They took £111.00 from my account and this is for a year and I am wondering if they take the money out again before the year is up and you are not able to do anything about it.
I got through to Norton Security first as I had my computer repaired and the icon for Norton disappeared altogether and as I had paid for 2 years and had about 9 months left obviously I wanted my monies worth, so this 0800 lead to India which was Norton? they then told me I had 316 vicious messages or whatever they are called and needed to be cleared. I am wondering if I really spoke to Norton Security and why they put me through to this company
I would love your comments on this with the people who had been duped like me
Thank you
They will try to convince you by running a program that they have designed or by opening a system file or other drivers and DLL files that normal people think as virus and pay them huge amount of Monies to get it fixed.
BEWARE...THIS IS A PURE SCAM AND NOTHING ELSE.