Theft/no customer service
Complaint
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website. I decided to use the service and accepted over eight hundred dollars in payments through them. The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them. They continue not to answer my numerous complaints and requests for assistance. They claim to answer every request personally which is deceptive. On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint. If it was not for You Tube, I would have still been stuck on the application complaint.
Comments
Now i have not tried it, but its there.
Domain Name: squareup.com
Registrar: Name.com LLC
Expiration Date: 2013-05-26 02:27:56
Creation Date: 2007-05-26 02:27:56
Name Servers:
ns5.dnsmadeeasy.com
ns6.dnsmadeeasy.com
ns7.dnsmadeeasy.com
REGISTRANT CONTACT INFO
Square, Inc.
Domain Admin
901 Mission St
Suite 104
San Francisco
CA
94103
US
Phone: +1.4152813976
Email Address: billing@squareup.com
ADMINISTRATIVE CONTACT INFO
Square, Inc.
Domain Admin
901 Mission St
Suite 104
San Francisco
CA
94103
US
Phone: +1.4152813976
Email Address: billing@squareup.com
TECHNICAL CONTACT INFO
Square, Inc.
Domain Admin
901 Mission St
Suite 104
San Francisco
CA
94103
US
Phone: +1.4152813976
Email Address: billing@squareup.com
BILLING CONTACT INFO
Square, Inc.
Domain Admin
901 Mission St
Suite 104
San Francisco
CA
94103
US
Phone: +1.4152813976
Email Address: billing@squareup.com
You can find people? Please.... If you are so connected, I look forward to meeting you. Sounds like just Just another Internet Tough Guy.
Ya like I'd run my buisness thru a company that exist only on the internet.
Legal action needs to be taken.
This company will not last, with every customer closing there account as soon as they open it. Fu*k square.
Should have known if you can't get in touch with a company "ever" via the phone there is something up.
Bottom line: THEY ARE CROOKS
example on $5,000 monthly volume and 100 estimated transactions
Square: $5000 @ 2.75% = 137.00
Traditional Merchant Account: $2000 @ 1.09% debit = 21.80 @ cost/plus pricing $2000 @ 1.59% credit = 31.80
$1000 @ 2.01% rewards = 20.10
100 @ $0.10 = 10.00
Statement Fee = 10.00
Wireless Fee = 15.00
= $108.70
= $28.30 Monthly saving
= $339.60 Yearly savings
Also:
United States: Durbin Amendment
What will change?
The Durbin Act increases merchant flexibility in card acceptance and merchant leverage in card transaction pricing:
Debit interchange fees charged by card networks (such as Visa and MasterCard) must be "reasonable and proportional" to the cost of processing the debit transaction. The Federal Reserve’s final proposal includes a cap of 21 cents per transaction, plus 5 basis points on the amount of the transaction for fraud costs, plus 1 cent for fraud prevention costs. Financial institutions with $10 billion or less in assets, governmental benefit cards, and certain prepaid cards are exempt.
Network exclusivity is eliminated, requiring debit cards to be enabled (i.e., processed) on more than one network. Routing restrictions are also eliminated.
Merchants can offer discounts or in-kind incentives for the use of cash, check or payment cards.
Merchants can set minimum and maximum transaction amounts.
Who is impacted - and how?
If you use consumer cards, you may experience reduced incentives, rebates or rewards or may see increased or additional card fees.
If you accept card payments, you will need to reassess and communicate any change in your card acceptance strategy to your customers.
What can you do?
If you use debit cards, you should review your different methods of payment, considering costs of banking products, services and credit. You may also renegotiate pricing for rebate and business-to-business contracts and contracts with Travel and Entertainment merchants.
If you accept card payments, you can evaluate consumer payment incentives, set minimum/maximum transaction amounts for credit cards and consider incentives for customers who use alternative payment mechanisms. You may also seek to renegotiate contracts wherever card payments are used in business-to-business purchases.
However you as a square user you will not be seeing any savings with this new amendment because you are on a flat rate no matter what!
For Inquiries:
cody@omegabankcard.com
We set up wireless and cell phone apps as well
Payout Schedule for New Accounts
If you are a new user, Square deposits your first $1000 of sales per week and pays out the remaining sales after we review your account. If you accept payments by swiping cards with the Square card reader, we normally review your account within 24 hours and upgrade you to the Standard Payout Schedule.
If you are a new user, Square deposits your first $1000 of sales per week and pays out the remaining sales after we review your account. If you accept payments by swiping cards with the Square card reader, we normally review your account within 24 hours and upgrade you to the Standard Payout Schedule.
If you are a new user, Square deposits <b> your first $1000 of sales per week</b> and pays out the remaining sales <b> after we review your account</b>. If you accept payments by swiping cards with the Square card reader, we normally review your account within 24 hours and upgrade you to the Standard Payout Schedule.
We have ad square for 2 years. Just recently our 5 sales went through all authorized and sent receipts to customers. But we received money for just one. They kept the rest.
Explain that? No one is responding. Why? Nothing out of the ordinary was done - it was all approved by square on the reader and receipts sent. The other sales never came through to us. Customers got their products, you got your $ and where is ours?
There is no excuse for this.
If you are a new user, Square deposits <b> your first $1000 of sales per week</b> and pays out the remaining sales <b> after we review your account</b>. If you accept payments by swiping cards with the Square card reader, we normally review your account within 24 hours and upgrade you to the Standard Payout Schedule.
I understand risk assessment. This is important, but then they should make the application process the 30 day investigative period before they take ANY money from ANYONE. The old... we'll take their money and figure out if it is cool later is wreckless and deceitful. They can write whatever they want in their policies but they still have to follow the laws of the land. To hold money for 30 days is totally ridiculous.
Once I resolve this latest issue I have no intention of using them again. Too bad,... because managed correctly it could have been a real cool thing.
If Dorsey cares he should do one or more of these things:
1. Staff his company so that emails are responded to in a reasonable time frame. As the CEO of Twitter I assume he knows how to establish immediate communications. Maybe he should "Follow" a lot better.
2. Create live chat for problem resolution.
3. Establish some kind of phone support organization. A hotline to deal with major issues. Use an application process to "learn" who they are dealing with instead of taking the money and then sitting on it while they "learn"
5. Make important forms available on line.
If you sell cookies at the bake sale, or really small stuff at the local craft fair Square could be great, but my transactions average $5,000 a pop and a couple of transactions caused Square a bad reaction. I think next time I will stick to a real credit card processor and not get sucked in to the new toy mentality.