Theft/no customer service
Complaint
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website. I decided to use the service and accepted over eight hundred dollars in payments through them. The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them. They continue not to answer my numerous complaints and requests for assistance. They claim to answer every request personally which is deceptive. On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint. If it was not for You Tube, I would have still been stuck on the application complaint.
Comments
i own a auto repair company. Normally i only do small jobs but i had a guy that needed to do some major work on his engine. I was slow so i said ok. Anyway job ended up being around $1000+
I paid for the parts upfront and did the labour. So i get a BS looks like automated email saying that they wanted basically proof for the transaction.
Gave them what they wanted they came back and said the material provided does not support the transaction and the funds will be held for 90 Days!!!!!At that point they can review releasing it. I sent them everything they asked for too.
In the same week i had a customer that i didnt a tune up on state that he did not authorize the transaction and had no knowledge of it. He disputed the charge and basically to cut to the chase the signature did not come through properly on the app and because i dont have a signed receipt there is not proof. I mean WTF how they hell can you have a real signature on a cell phone anyway!! Its never going to look identical when they are signing with their fingers. I am out over $1200 at this point......
We on the positive note i did some heavy researching on the net. Every reputable research site I found out basically kept saying the same name over and over again. A company called FIRST DATA
I checked them out and they do places like walmart, sears, GOOGLE and everyone between. They are the largest and oldest credit card company. I went to my local bank to learn about their program and they were like well the account actually goes through First Data. So I figured i would call them directly instead of having my bank get a piece of the pie and get charged more.
They have a free machine program too which is really what i needed for my shop anyway. So far so good with them its only been 2 months but its cheaper faster and i can freaking actually talk to a live person.
They charge $10 a month which i DONT like but hey its cheaper than being screwed! Their rate is half that of square so i guess it makes up. Hopefully they dont have some hidden crap but i read everything through and that is all i get charged so far.
Ask for Matthew at (800)918-6409 he is my account rep. After being screwed by square in the past, i basically call him on every transaction cause i am afraid that i wont get my money and he always helps me. tell him Roberto from Laguna Auto sent ya.
BTW You have been warned it may be running smooth for you but just wait....just wait till you have a issue like me....
I was sent this number 415-375-3176 ext 219 by RANDAL WHAT A JOKE!!!
Below is the email i was sent from same person
Thanks for writing in. Our Account Services team has concluded that this merchant account is high risk. For security reasons, we have elected to suspend/terminate its service effective immediately.
We are exercising our discretion under Article 42 of the Square User Agreement (https://squareup.com/legal/ua) to terminate the account. From the date of this letter forward, you will not be able to process transactions using Square.
Access to the Square Account balance will be restricted for no fewer than 180 business days or until such time as we have completed our investigation.
I apologize for the inconvenience.
So they are holding 1388.00 dollars for 180 days PEOPLE BEWARE AS THEY HAVE NO CUSTOMER SERVICE AND DO NOT DO WHAT THEY SAY IN A CHARGE BACK!!! INSTEAD THEY RIGHT YOU OFF AND USE YOUR MONEY FOR THE NEXT 6 MONTHS!!!
SQUARE.COM IS FRAUD!!!
I looked on square and it says declined transactions may show as pending on the persons account but in a few days will go away. This morning she called and said both transactions cleared and the money was gone from her account.
My square app shows nothing was ran let alone there, I have emailed and just an automated response that someone will be with me shortly. Is there a number I can call? Has anyone had this happen before?
And you can't complain that they hold your money for 30 days when it says right there in the rule book that they have a weekly $2002 limit or else its held of r30 days. If you would like an increase, just email them asking for the forms (as I did) and got them again within 5 minutes.
As long as you are informed (ie inform yourselves) there should be no surprises. Good luck!
First they send you an email and give you 15 days to respond.
To make matters worse, they don't even tell you the cardholders name so you don't know who's charging you back.
It's not like you can call Square because they don't have offer phone support, so your only option is to respond to the email and ask them who it was.
Next thing you know, the deadline has expired and you're out of pocket, never even knowing who or why.
SOLUTION: I wish they would either call you or have the app inform you of a chargeback because I don't check my email everyday. They should also give you the cardholders name.
this is nightmare how can we get help ????????????????????????????
SQUARE SUCKS DO NOT USE THEM!!!!!
SQUARE SUCKS DO NOT USE THEM!!!!!
SQUARE SUCKS DO NOT USE THEM!!!!!
SQUARE SUCKS DO NOT USE THEM!!!!!
SQUARE SUCKS DO NOT USE THEM!!!!!
SQUARE SUCKS DO NOT USE THEM!!!!!
SQUARE SUCKS DO NOT USE THEM!!!!!
The reason Square does not deposit the next day is because they aren't a processing company.