Theft/no customer service
Complaint
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website. I decided to use the service and accepted over eight hundred dollars in payments through them. The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them. They continue not to answer my numerous complaints and requests for assistance. They claim to answer every request personally which is deceptive. On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint. If it was not for You Tube, I would have still been stuck on the application complaint.
Comments
Wish I would have reviewed these complaints first, reminds me of the way Paypal does business and I refuse to use them. Think I am further ahead in delaying business launch until things are completed with my website than dealing with this kind of place, at least i have my material which is better than nothing with aggravation and loss.
No telephone contact, Stay Away!!!
Recently I started getting email from squareup.com, I just deleted it figuring it was spam, but today I finally took a look.
Turns out that someone had created a user account to get a free square, which is a little device you connect to your smart phone in order to get payments via master card, visa or what not.
I figure it's a scam artist planning on ripping off some people.
The point is, squareup.com likely allowed this person to register, without using https and the user snooped the server to confirm the email address. Assuming the squareup made any attempt to confirm the email address before allowing the user to finish setting up an account.
I changed the account password, notified squareup.
- wolfe
- See more at: http://hostmozart.com/#sthash.1o7rxFk6.dpuf
http://hostmozart.com/14-general-geek-stuff/17-do-not-use-squareup-com
www.ware-everpay.com
Please contact me if you have any questions or would like to sign up rectangle@ware-everpay.com
I look forward to assisting in the continued success of your businesses.
Thanks for contributing to the lives of thieves.....
PS I flagged the name of the ladys using my card...
Yolanda Jimenez and Jessica Barcel of Tuscon Arizona are to of the Aliases your thief is using. I hope they google this and find that I found all the places you used my info and Im coming to your neighborhood .....South 12th Ave and West Mighigan Drive in Tuscon......Hope to find you......
https://squareup.com/
currently they hold a $2000.00 transaction. Say it wont be released into my account for 90 days.
Please help!!!
Andrew
1. Close the bank account associated with square and notify the bank that square is a fraudulent company and you don't want them accessing your account.
2. Contact the Buyer (card owner) who paid you, and tell them to dispute the charge with their credit card company so they can get a refund. Most credit cards guarantee the consumer against fraud 100% and they will be refunded.
3. Attempt to use square to refund the buyer their money. Then close your account with square and warn everyone you know that SQUARE IS A SCAM and a FRAUDULENT COMPANY.
FACTS ABOUT SQUARE
1. They claim you have funds within 24 hours. For transactions under 1000/week and under 1000 dollars square might be ok to use. For transactions over $1000, even if you have increased your limit with them, they will hold your money for a minimum of 30 days. If you email them asking for your money, they will email you once, and then stop talking to you and ignore further emails. If you continue to ask for your money, or make demands, they will cancel your service and put a 180 DAY HOLD on your money.
2. If you attempt to refund someone their money because square is holding it and wont give it to you, SQUARE WILL STEAL the funds from your bank account to process the refund. When this happens, your out even more money! This is why step one is to freeze your bank account and contact your bank about this fraudulent company. They will change your bank account number for you, and if for some reason square does come through with the money, the bank can forward it to your new account for you.
3. Square has no customer service representatives that can talk to you on the phone. Email only. They have a phone number to call that only refers you to the web page via recording.
4. For a different credit card machine, contact your bank or someone like Paypal who is trustworthy. The other credit card "Aggregates" they call them, cost more money than square because they work. You get what you pay for and a human to talk to for help.
Someone really needs to do a piece on Square and put it on National television to warn folks against this. I am posting on every forum I can find until this lying cheating company goes bankrupt. Shame on them. I wish I knew where I could find the CEO! He needs to be in prison.
don't do messages or know why a $500
hold on funds was put on my checking account?
Square, Inc. develops and provides point-of-sale software worldwide. It provides Square Register, a point-of-sale system that takes care of digital receipts, inventory, and sales reports, as well as provides analytics and feedback. The company serves big and small businesses from bakeries to retailers. Its product, Square Register, is available in the App Store and on Google Play, and it is designed to run on a smartphone or tablet, and on counter. Square, Inc. is headquartered in San Francisco, California.
1455 Market Street
Suite 600
San Francisco, CA 94103
United States
1,282 Employees
Phone:
415-375-3176
www.squareup.com
Key Executives for Square, Inc.
Mr. Jack Dorsey
Co-Founder, Chairman, Chief Executive Officer and President
Age: 38
Total Annual Compensation: $3.8K
Ms. Sarah Friar
Chief Financial Officer
Age: 42
Total Annual Compensation: $230.0K
Ms. Alyssa Henry
Seller Lead
Age: 45
Total Annual Compensation: $197.3K
Compensation as of Fiscal Year 2014.