Theft/no customer service

ComplaintsBankssquareup.com

Complaint

0
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website.  I decided to use the service and accepted over eight hundred dollars in payments through them.  The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them.  They continue not to answer my numerous complaints and requests for assistance.  They claim to answer every request personally which is deceptive.  On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint.  If it was not for You Tube, I would have still been stuck on the application complaint.

Comments

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  • 0
    william gundry
    | 2 replies
    They promised to send the $5,000 that was swiped, I hope only figuritavely, am waiting for 60 days, but it is causing my business irreparable harm. However, I will wait and see and give them the benifit of doubt until then.  Iot is irregula, but when I did call them, they were curtious enough, except I am still very upset.

    We are a medica training facility,working with doctors and nurses, and clinics, and it has giveneveryone a bad impressioon of my abilities and knowhow,for I am a consultant.  I can't imagine why this startup business would be considered "high-risk" as a cause to hold money for such an extended time.


    But I will wait and see, like I said and for now, give them the benifit of doubt.
    • 0
      Bigg Russ replies to william gundry
      | 1 reply
      Dont count on it buddy! Im a trainer and small buisness operator. The promise(s) in txt from Square via e-mail of 30 days or 60 days of funds being released to linked bank account will not happen. In fact print out the agreement of in which they update frequently to keep adjusting new rules to protect there ponzi skeem. Then save your e-mails because as of right now that is in fact the breaching of contract on their part. Legitimately true. In fact they do also have clause in contract stating you will have to handle any issue through litigation in CALIFORNIA! Yeah in a hurry to run right over there right. Well if your familiar with any legal actions of litigations or contracts. Then if you are UNDER CONTRACT then you will have to handle it through the litigation in Cali. Unless the buisness is for family or personal use then your local city will hold the litigation. BUT without much more detail for protecting ALL others invovled in same situations or simular. The momment a contract is breached on the other party your actions have to be based on WHAT is NOTNOT in the agreement OR even some of which is even in the "printed" aggreement WITH date. A lawsuit of technical wording may be applied, breaching of contract on their part is the now action to make. Also the fact it does say something bout an attorney general not allowed is COMPLETELY FAULSE!!!! I know for a fact you or anyone seaking laws or rules of going about justice will QUICKLY findout what has to be done. I worked for years under and with one. This company certainly has a way with words and obviously other citizens money, but certainly isnt bullet proof. Please take heed and understand any action is positive action to help yourself and others as well with these problems or simular ones and protect any newly blinded customers that may be about to ruin there buisness, life or even families life because of said company. The Square.
      • 0
        william gundry replies to Bigg Russ
        Thank you for the information. Can I sue in pro per? I have some legal experience. I am very upset.
  • 0
    Timmy
    | 1 reply
    Has anyone sold anything on square? Or do ya'll just use the card reader?
    • 0
      Tom Harris replies to Timmy
      I've sold lots of stuff with Square.  Works great for me.
  • 0
    Lynn
    | 1 reply
    I just started using square in a new business startup, took a pt for 150.00 yesterday and it doesn't show deposited, i can't even log in to the so called dashboard.

    Wish I would have reviewed these complaints first, reminds me of the way Paypal does business and I refuse to use them. Think I am further ahead in delaying business launch until things are completed with my website than dealing with this kind of place, at least i have my material which is better than nothing with aggravation and loss.

    No telephone contact, Stay Away!!!
    • 0
      Hailey replies to Lynn
      I am sorry you have had a bad past experience, i would love to put my best foot forward giving you the lowest possible rates for online processing. We are month to month, and we do fight to win chargebacks. There is a lot i can do processing wise since we are a direct processor. Let me know! hgrisham@groupiso.com
  • 0
    Dan Wolfe
    I normally let spam disappear into the nether regions of my servers and forget them. My spam filters are usually able to fend off the never ending junk, and I actually never see them unless I intentionally go looking for them.

    Recently I started getting email from squareup.com, I just deleted it figuring it was spam, but today I finally took a look.

    Turns out that someone had created a user account to get a free square, which is a little device you connect to your smart phone in order to get payments via master card, visa or what not.

    I figure it's a scam artist planning on ripping off some people.

    The point is, squareup.com likely allowed this person to register, without using https and the user snooped the server to confirm the email address. Assuming the squareup made any attempt to confirm the email address before allowing the user to finish setting up an account.

    I changed the account password, notified squareup.

    - wolfe

    - See more at: http://hostmozart.com/#sthash.1o7rxFk6.dpuf

    http://hostmozart.com/14-general-geek-stuff/17-do-not-use-squareup-com
  • 0
    D
    Never use square
  • 0
    Rectangle
    We have solved all of these problems!

    www.ware-everpay.com

    Please contact me if you have any questions or would like to sign up rectangle@ware-everpay.com

    I look forward to assisting in the continued success of your businesses.
  • 0
    fed the F up
    This company Square-up.com and their device is a peice of garbage. They don't respond to any calls regarding fraud and misuse of their device.  After the first time  I saw a fraudulent charge and flagged and called them, They did nothing as I watched the same number using a diffrent card charge another 70.00 dollars via their system.  Square-Up.com.  you are a piece of garbage and a breeding ground for thieves with no checks and balances in place.  I can't imagine how much of our countrys fraud and misuse of your system is contributing to the demise of our economy... Worse Yet, They drained my account thanks to your system, so now a Retired Veteran Marine living on a fixed income can't pay their bills and you arent going to do anything abouyt it at all.

    Thanks for contributing to the lives of thieves.....
    PS I flagged the name of the ladys using my card...
    Yolanda Jimenez and Jessica Barcel of Tuscon Arizona are to of the Aliases your thief is using.  I hope they google this and find that I found all the places you used my info and Im coming to your neighborhood .....South 12th Ave and West Mighigan Drive in Tuscon......Hope to find you......
    https://squareup.com/
  • 0
    justin
    Jastin0083@gmail.com
    currently they hold a $2000.00 transaction. Say it wont be released into my account for 90 days.
  • 0
    dlf
    my company had had this square for a year still can't use card will not swipe and I will not do manual no this thing which it seems like what they want when I contacted them it took over two weeks for them to e-mail me back just to tell me to re-install the card reader which I did still doesn't work I am done with this square crap!!!
  • 0
    Tom Harris
    I've obviously made a mistake.  I thought I issued a refund to a customer's account but it didn't go through.  Now I've received in my bank account money that isn't mine.  How can I restore the refund to the customer.
  • 0
    Myra G
    I see that Squareup.com is definitely not an easy company to get a hold of but for some reason I seem to have received 6 receipts to my personal email that has nothing to do with me. What has me worried is; is my information compromised? The 6 emails tells me where it was used, the amounts, times, dates and the last four digits of the persons credit card numbers. That is the part that has me worried and of course how did it come to my personal email. Any suggestions????
  • 0
    Melanie
    | 1 reply
    I am very disappointed with Square Up. Last week two deposits and both checks to my supplier and contractor "insufficient"! I knew that had to be an error because far more to cover the said checks was deposited. When I checked Square Up it suddenly showed my bank account inactive! That is not so. Where is my money if my checking account inactive with Square Up? I have sent two emails and trying to reach anyone on the phone is useless. Who regulates Square Up? I am trying to locate my money and will certainly not use Square Up again and will tell everyone I know.
    • 0
      andrew holland replies to Melanie
      I am in the same boat with $2340 they are holding.  Has anyone eventually received their money after having it held for 30 to 180 days?  I assume they just keep it forever and it's gone.  The charges are for a person that's staying with us at our Bed and Breakfast.  I am debating to have the purchaser dispute the transaction and I'll close my bank account so square cant steal from me anymore.  Is this the best way to approach the situation or should I wait 180 days?  What was your result?

      Please help!!!

      Andrew
  • 0
    Andrew Holland
    | 1 reply
    To get your money from square follow these steps IN THIS ORDER!

    1.  Close the bank account associated with square and notify the bank that square is a fraudulent company and you don't want them accessing your account.
    2.  Contact the Buyer (card owner) who paid you, and tell them to dispute the charge with their credit card company so they can get a refund.  Most credit cards guarantee the consumer against fraud 100% and they will be refunded.
    3.  Attempt to use square to refund the buyer their money.  Then close your account with square and warn everyone you know that SQUARE IS A SCAM and a FRAUDULENT COMPANY.

    FACTS ABOUT SQUARE
    1.  They claim you have funds within 24 hours.  For transactions under 1000/week and under 1000 dollars square might be ok to use.  For transactions over $1000, even if you have increased your limit with them, they will hold your money for a minimum of 30 days.  If you email them asking for your money, they will email you once, and then stop talking to you and ignore further emails.  If you continue to ask for your money, or make demands, they will cancel your service and put a 180 DAY HOLD on your money.  
    2.  If you attempt to refund someone their money because square is holding it and wont give it to you, SQUARE WILL STEAL the funds from your bank account to process the refund.  When this happens, your out even more money!  This is why step one is to freeze your bank account and contact your bank about this fraudulent company.  They will change your bank account number for you, and if for some reason square does come through with the money, the bank can forward it to your new account for you.
    3.  Square has no customer service representatives that can talk to you on the phone.  Email only.  They have a phone number to call that only refers you to the web page via recording.
    4.  For a different credit card machine, contact your bank or someone like Paypal who is trustworthy.  The other credit card "Aggregates" they call them, cost more money than square because they work.  You get what you pay for and a human to talk to for help.

    Someone really needs to do a piece on Square and put it on National television to warn folks against this.  I am posting on every forum I can find until this lying cheating company goes bankrupt. Shame on them. I wish I knew where I could find the CEO!  He needs to be in prison.
  • 0
    George
    I just got text from this place that says view receipt for massage?
    don't do messages or know why a $500
    hold on funds was put on my checking account?
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