Theft/no customer service
Complaint
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website. I decided to use the service and accepted over eight hundred dollars in payments through them. The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them. They continue not to answer my numerous complaints and requests for assistance. They claim to answer every request personally which is deceptive. On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint. If it was not for You Tube, I would have still been stuck on the application complaint.
Comments
Their job is to look out for the little guy.
They helped me tremendously.
Good luck
https://help.squareup.com/customer/portal/art ... -square-deposit-
The $1000 limit relates to card NOT present transactions. NOTHING is stated that swiped transactions over $1000 will be held. I talked to two reps today ( took two hours between calls since no one answered when "Erik" transferred me.... Go figure ) when I called about $7500 being held for over a week; swiped mind you. The second jerk flat out told me not to call and I was wasting my time.
Conversation;
Me; Is there a manager there that I can speak to regarding my account? Ive emailed to no avail and Ive called and no one could or would help.
Rep; Yeah, dont call. It wont do any good. Just keep emailing and answer the questions that they sent you.
Me; I already answered the questions. Ive emailed about 4 times this week. Im not getting answers and nothing on the website describes the hold on a swiped transaction. I guess Ill just need to keep calling back to find someone that can help me.....
Rep; Seriously, this is the customer service department. We cant help you with your account and it wont do you any good to call here.
Me; Could you give me a direct line to Hannah's department then? Thats who last emailed me and thats who Erik transferred me to earlier when no one answered.
Rep; I cant give you any numbers.
Me; Can you transfer me to her department then? Thats what Erik did earlier......
Rep; I can transfer you, but it wont do you any good. Most likely they wont even answer the phone over there since they like to document everything by email. But I guess I can transfer you.....
Some example of customer service eh? As soon as I stated my name to the second Rep, he obviously knew the account and had his helmet on.
Another link;
https://help.squareup.com/customer/portal/art ... to-be-deposited
Notice how there is NO LIMIT on swiped transactions and the deposit time is 36hrs MAX.
This company is DEFINITELY dropping large transactions into short term CD's and making interest on them. False advertising at BEST. FRAUD at worst..... If you do $1000 or more transactions, I would NOT use this company.
Logan L.
They operate a 24/7 customer support line and have a much better service than Square!
My favorite is Shopkeep
Shopkeep:
Reasons I use them:
Contact number easily available
24/7 live person support
Cash drawer that actually keeps track of your cash
Amazing customer service
Dual printers
Really low swipe and no swipe fees
Export to excel and can then import to quickbooks
Keeps track of cash in cash drawer
You can open and close shifts
It tells you how much should be in the cash drawer when closing a shift
You can make employee ID's to better figure out who sold what
You can put notes on the receipts that print on the remote printer for the cook or coffee maker to see
Receipt number so you can yell number 102 your order is ready. (Five Guys)
Bad things:
Technical support is lacking
$50 monthly fee per iPad setup we have 3 so $150 a month does add up for services. But when your in a jam and need help that 800 number is worth every penny
(in respect to there low swipe fees the $50 monthly fee is worked into your monthly expense when reviewing the high swipe fees from other companies such as square.
Initial investment is expensive for cash drawer, printer, swiper ($1000-$1500)
I have had issues with the printers disappearing from the network
(we have them on static IP's and we have those IP's excluded from the DHCP Scheme)
Good news:
They are working on techical support
They release updates monthly for there app and all the updates are actually usefull
Customer rewards system is coming soon
Square:
I currently am testing square
Reasons:
No monthly fee
Starbucks decided to use them
Mobile apps for iOS devices
They have a location app for using there services where people can do a search and find places to pay using square
Apple sells there products in the store and to me this is a sign it may become integrated into the next iOS software upgrade. Starbucks switching to square is another sign of this possibility.
The same app for locations allows my customers to pay through the app, see our menu (not order from the app just view the menu), but my customers can start a tab from there app and on my iPad register I can see who has tabs open and close there tab when they are finished.
You can add pictures to the items
Customer rewards built in
The bad:
Horrible customer service (I can't stress horrible enough)
No contact us number
High per swipe and no swipe fee
Can't do dual printers (1 for customer and the other would print near the coffee maker)
Does not keep track of cash in cash drawer
Does not have a way to do shift change
Issue with location of one of my cafe's on square app. It thinks my address is down the street so sometimes people cant open a tab because it says "to far from location" when in reality they are in my cafe.
Good news:
With Starbucks investing in square and the surge of additional capital to square there is hope they will solve the contact number issue and customer service complaints. I am hopefull that as a company square can at least notice that they have a major issue with customer service.
Intuit:
Currently using for my other company for mobile IT services.
Reasons:
I still use this for the mobile side of one of my companies
Low swipe fees no monthly fee or you can pay $15 and get a 1% discount on the per swipe and no-swipe fees
Easy to create new items on the fly
Good for simple quick transactions that have to be done in person but at different offices using my iPhone or iPad.
All tax information is automaticly handles and sent to you at the end of the year
Built by the builders of quickbooks
Again I only use this for mobile sales for my IT business
The bad:
Not friendly for a cafe environment
No cash drawer ability
Good news:
I noticed they came out with a POS package at office depot
Not sure what it contains but maybe it will be usefull to some
I hope this helps you guys when decideding which company to go with. Feel free to message me with questions it's slow season for my right now so I'm glad to help.
I am seeking a new company to handle my transactions. My business is seasonal and I am thinking about Square? What would you recommend, after reading your post...which was very helpful! I still am not sure? Please help. Thanks
ohi8uup@hotmail.com
-E-
Thanks,
Ben
The real problem is that there is absolutely no customer service at all!! There are no contact phone numbers and nobody to talk to. Emails go unanswered. Can you imagine if there's a problem with billing or payment and there's nobody to talk too?
Avoid this product like the plague.
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Circlingdragonflymarketing @gmail
We own a small company and this really hurts us!
“Jack Dorsey is a talented entrepreneur who has helped create groundbreaking new businesses in the social media and commerce spaces,” said Disney CEO Robert A. Iger in the release. “The perspective he brings to Disney and its Board is extremely valuable, given our strategic priorities, which include utilizing the latest technologies and platforms to reach more people and to enhance the relationship we have with our customers.”
The company’s tech bets in the past few years have included the acquisition of gaming companies Tapulous and Playdom. But presumably Disney’s interest in technology goes beyond any one area of the company.
Plus, of course, it acquired Pixar back in 2006, a company that had its roots in technology, even if it wasn’t exactly a startup. The deal brought Apple’s Steve Jobs to the Disney board and made him the company’s largest shareholder — so this is another way that Dorsey is following in Jobs’ footsteps (who he clearly emulates).
Disney’s board also includes Facebook COO Sheryl Sandberg and John S. Chen, former CEO at Sybase.
Dorsey, meanwhile, has become one of the best-known executives in the tech industry and the startup world, with a recent New Yorker profile not just looking at his achievements at Twitter and Square, but also asking what he’s doing next (for one thing, Dorsey has mentioned repeatedly that he’d like to run for mayor of New York one day). He alluded to the Disney news in a tweet, where he quotes Walt Disney himself: “I only hope we don’t lose sight of one thing—that it was all started by a mouse.”
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
I am hurting here too. This is not fair, they are criminals and need to be exposed
Very concerned and will be our last dealings with them.
If you have any advice for me regarding a settlement or solution on getting my funds released to me sooner can you please share?
My email is chircomichael@yahoo.com
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
However when it was time to do that, I received a call. I wasnt able to answer. I checked my voice mail and it said: You have just received a call from a credit card hacker.....
after reading these numerous testaments Im thinking they're related and Im not going any further.
i am normally under 1000, but the other day we did 1100 manual entered...no prob...right into acount..at first it declined but it was on cust end...he sorted w bank and all g...
i always get money, no issues yet..
if i was gonna be doing 5k deposits, that just seems irresponsible to use a free cheapo card swipe app...i mean dont get me wrong it works great, but running like a huge co with it doing large transactions?
that b like trying to do calculus on a watch calculator....feel me?
ur gonna need to beef it up a lil....i dunno obviously they prob advertise that its "ok" to do big deals, but come on, look at the lil piss ant reader thing...lol its free...im not tryin to run thousands of dollars through that thing at once...lol..i mean i get that just by LOOKIN at it...
i was a lil worried after the big depo, but it all went fine...guess we werent considered new still....
notice everyones complaints are about like 3k 5k 7900???are u kidding? wow...i DEF wouldnt trust someone thats not like a bank or merchant account with THAT much...
i guess thats just my spidey sense tho....lol
but yea if u wanna use it for like under a grand apparently, im here to say it works fine....
no issues yet..im glad i read this board tho, cuz i didnt read [***] when i signed up really...i mean pretty self explanatory...u swipe..u pay a lil...goes to account..i guess only issues come w bigger ones..
but at least now i know theres limits on non swipes...
thnx!
Did you ever get yor money b
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Look into advershares merchant processing. They actually will match your current processing and whatever they save you every month 40% of that saving actually comes back to you the business. Now how many banks or processors have given merchants back money?
941-365-3100
Advershares.com
Ask for Sam
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
They claim they have received a chargeback notice from the bank. Then then proceede to withdraw funds from your bank account to cover the charge back. I had a credit in my square balance to cover the 3000.00 charge. They still continued to attempt to withdraw the funds until I pointed out to them they were violating their own written policy. At which time the stopped trying and instead took it from my balance. The charge backs ( two times this month) have been proven to be fakes initiated by square. My customers banks confirmed they paid the transactions and square is the one with-holding the funds for no reason. Square keeps insisting it will take 90 days to to complete the investigations and relaease the funds. Short term CD deposits just as you stated. They currently have $3450.00 of my desposits and refuse to release them. I say we file a class action lawsuit on behalf of all square customers and put the screws to the lying [***] !!!
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Sincerely,
Mauricio Hernandez
Payment Solutions Specialist
Sage Group
Will keep you posted.
“Jack Dorsey is a talented entrepreneur who has helped create groundbreaking new businesses in the social media and commerce spaces,” said Disney CEO Robert A. Iger in the release. “The perspective he brings to Disney and its Board is extremely valuable, given our strategic priorities, which include utilizing the latest technologies and platforms to reach more people and to enhance the relationship we have with our customers.”
The company’s tech bets in the past few years have included the acquisition of gaming companies Tapulous and Playdom. But presumably Disney’s interest in technology goes beyond any one area of the company.
Plus, of course, it acquired Pixar back in 2006, a company that had its roots in technology, even if it wasn’t exactly a startup. The deal brought Apple’s Steve Jobs to the Disney board and made him the company’s largest shareholder — so this is another way that Dorsey is following in Jobs’ footsteps (who he clearly emulates).
Disney’s board also includes Facebook COO Sheryl Sandberg and John S. Chen, former CEO at Sybase.
Dorsey, meanwhile, has become one of the best-known executives in the tech industry and the startup world, with a recent New Yorker profile not just looking at his achievements at Twitter and Square, but also asking what he’s doing next (for one thing, Dorsey has mentioned repeatedly that he’d like to run for mayor of New York one day). He alluded to the Disney news in a tweet, where he quotes Walt Disney himself: “I only hope we don’t lose sight of one thing—that it was all started by a mouse.”