Theft/no customer service
Complaint
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website. I decided to use the service and accepted over eight hundred dollars in payments through them. The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them. They continue not to answer my numerous complaints and requests for assistance. They claim to answer every request personally which is deceptive. On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint. If it was not for You Tube, I would have still been stuck on the application complaint.
Comments
The Walt Disney Company just announced that Jack Dorsey (co-founder and CEO of Square, as well co-founder and chairman at Twitter, as if you didn’t know) has joined its board of directors.
“Jack Dorsey is a talented entrepreneur who has helped create groundbreaking new businesses in the social media and commerce spaces,” said Disney CEO Robert A. Iger in the release. “The perspective he brings to Disney and its Board is extremely valuable, given our strategic priorities, which include utilizing the latest technologies and platforms to reach more people and to enhance the relationship we have with our customers.”
The company’s tech bets in the past few years have included the acquisition of gaming companies Tapulous and Playdom. But presumably Disney’s interest in technology goes beyond any one area of the company.
Plus, of course, it acquired Pixar back in 2006, a company that had its roots in technology, even if it wasn’t exactly a startup. The deal brought Apple’s Steve Jobs to the Disney board and made him the company’s largest shareholder — so this is another way that Dorsey is following in Jobs’ footsteps (who he clearly emulates).
Disney’s board also includes Facebook COO Sheryl Sandberg and John S. Chen, former CEO at Sybase.
Dorsey, meanwhile, has become one of the best-known executives in the tech industry and the startup world, with a recent New Yorker profile not just looking at his achievements at Twitter and Square, but also asking what he’s doing next (for one thing, Dorsey has mentioned repeatedly that he’d like to run for mayor of New York one day). He alluded to the Disney news in a tweet, where he quotes Walt Disney himself: “I only hope we don’t lose sight of one thing—that it was all started by a mouse.”
Someone should report them to the General Attorney and BBB.
I'm sorta in the same boat as you, in that I can't get them to respond to any emails either. I haven't had issues in getting my money from them, but I've been careful about how many manual entries I make in a week using SquareUp.
I'm still waiting on some kind of response from them on raising my weekly limit for manual credit card processing. I've sent three emails so far and it's been like two weeks, and still no response.
I did come across another forum that looks like it is nothing only about SquareUp. I don't think I can list the url here without getting in trouble, but search Google for SquareUpForums dot com. I've been bitching there too, although the site looks fairly new so I'm not sure if Square will actually pay attention to it or not.
Thanks again! Very helpful! Sorry u had to be the one with the 'lesion the hard way's.....glad I Google's IT........lol
“Jack Dorsey is a talented entrepreneur who has helped create groundbreaking new businesses in the social media and commerce spaces,” said Disney CEO Robert A. Iger in the release. “The perspective he brings to Disney and its Board is extremely valuable, given our strategic priorities, which include utilizing the latest technologies and platforms to reach more people and to enhance the relationship we have with our customers.”
The company’s tech bets in the past few years have included the acquisition of gaming companies Tapulous and Playdom. But presumably Disney’s interest in technology goes beyond any one area of the company.
Plus, of course, it acquired Pixar back in 2006, a company that had its roots in technology, even if it wasn’t exactly a startup. The deal brought Apple’s Steve Jobs to the Disney board and made him the company’s largest shareholder — so this is another way that Dorsey is following in Jobs’ footsteps (who he clearly emulates).
Disney’s board also includes Facebook COO Sheryl Sandberg and John S. Chen, former CEO at Sybase.
Dorsey, meanwhile, has become one of the best-known executives in the tech industry and the startup world, with a recent New Yorker profile not just looking at his achievements at Twitter and Square, but also asking what he’s doing next (for one thing, Dorsey has mentioned repeatedly that he’d like to run for mayor of New York one day). He alluded to the Disney news in a tweet, where he quotes Walt Disney himself: “I only hope we don’t lose sight of one thing—that it was all started by a mouse.”