Theft/no customer service
Complaint
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website. I decided to use the service and accepted over eight hundred dollars in payments through them. The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them. They continue not to answer my numerous complaints and requests for assistance. They claim to answer every request personally which is deceptive. On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint. If it was not for You Tube, I would have still been stuck on the application complaint.
Comments
A local company used my credit card for a purchase and then the wife and I changed our minds and cancelled that purchase.
Square Up has had our refund pending for almost a week now. NOT happy with that. We need that money to make a purchase with another company. The delay is not thru MY credit card company because my receipt from Square Up states refund to me is still pending and MY card company is posting refunds and purchases immediately. What is Square UP doing with my money while I wait for a refund. I will never do business with a company that uses Square Up to swipe my credit card especially if I might return the item.
I have been in business for 10 years...and starting in 2012 rather that accept cash ..I ask my clients to pay with Via or MasterCard gift/debit cards...which are in essence the same of cash..
We do a lot of tax counseling for people going thru divorce proceedings and have had their accounts frozen by court order pending finalizing their settlements..thereby precluding them from uing their personal CC's or checking accounts..
After two weeks of sending tax returns, invoices, CC receipts, corp docs, EIN/IRS info..
ZEEEERO response from SQ other than to ask me for the same exact info that I have sent them more than 5 times...
BTW...nothing in their info saying anything other than ...sign up..swipe the cards and receive your money..and if you have any problems ..Sq will resolve them in 24 hours..
A huge number of people are getting "jerked" around by this company..
An only an idiot would call some who complains about getting ZERO customer service and having their monies HELD for weeks..."ignorant.."
There have been 70 complaints file with the San Francisco BBB alone in the past 12 months.
YES, use this company if you can AFFORD to HAVE YOUR FUNDS HELD INDEFINITELY AT THEIR WHIM.
They just assume this is O.K. No problem, we don’t need the 35k that we worked so hard for to pay our bills. PLEASE! I have heard from MANY customers who have experienced the same thing.
If you are reading this, chances are you too have had a problem. Report them to the Following: States Attorney General in California AND your own State (do both), and the BBB.
They need to be STOPPED!
Everything made by man can fail. That's why you have service. And with a Big Boy company(like ours), NO ONE should have to wait 30 days because underwriting should be done before activation. 97% of our $10K+ transactions batch with 48 hours. . . and our mobile interface is better than Square, AND you can process online and your computer/laptop as well. I hope people do run from this aggregator unless they do small transactions-business owners deserve better than a marketing scheme that does not deliver. But folks want instant gratification.
They are holding over 50K of our Companies funds and some payments have been held for over two months. Can not speak to a human,only e-mail & no response. We rent vacation homes and do transactions of $5000 ~ 10,000 each. All of my customers say their credit card was charged long ago and some have even paid their bills. Why is my money being held?
I just hope I get my funds before they go out of business!
And to think someone actually referred me to this joke of a company..
If you are Mickey Mouse...THIS is perfect for you.
If not..you ARE ROYALLY screwed if you have a problem...!!
Because ...ain't nobody home at Square but the 3 Stoogies, seven dwarfs and
maybe Goofy on a "good day"..
They should change their name to.... WAIT UP!!
There have been 70 complaints file with the San Francisco BBB alone in the past 12 months.
YES, use this company if you can AFFORD to HAVE YOUR FUNDS HELD INDEFINITELY AT THEIR WHIM.
They just assume this is O.K. No problem, we don’t need the 35k that we worked so hard for to pay our bills. PLEASE! I have heard from MANY customers who have experienced the same thing.
If you are reading this, chances are you too have had a problem. Report them to the Following: States Attorney General in California AND your own State (do both), and the BBB.
They need to be STOPPED!
However, let me play devil's advocate (or consumer's advocate I should say). As a consumer as well as a business owner, you can imagine the nightmare this type of card reader could become for consumers as well as squareup.
With the amount of fraud and people trying to get money for nothing, anyone could get a hold of one of these card readers, and start charging any card (or number) they can get a hold of. I have been victim of debit card fraud and it wasn't from one of these. It was from using my card at a large chain fast food restaurant. One of these card readers in the hands of someone malicious could be disastrous for a consumer without squareup's policies and procedures.
While a little inconvenient for me as a business owner, I would prefer square up protect my customers/clients (and *your* customers/clients AND myself as a consumer) with what some may think are *too* precautionary identifying procedures and I would rather jump through hoops to prove I am legitimate than to have squareup be TOO easy to get a hold of and scam people then have all kinds of people trying to get their money back from someone who is NOT legitimate.
As a business owner, I will just try to plan around their procedures as to not let it affect my business.