Theft/no customer service

ComplaintsBankssquareup.com

Complaint

0
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website.  I decided to use the service and accepted over eight hundred dollars in payments through them.  The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them.  They continue not to answer my numerous complaints and requests for assistance.  They claim to answer every request personally which is deceptive.  On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint.  If it was not for You Tube, I would have still been stuck on the application complaint.

Comments

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  • 0
    Sandy
    | 1 reply
    I use them today for the first time for my small business now I,am afraid
    • 0
      smittee cutz replies to Sandy
      In a barber...had square since 08/2011...no problems at all....clients love it...my non and dad also send me money and they live out of state...get money no more than 3 days...I don't work for them at all....7048586997 call me or coke get a cut at salon central in Charlotte nc...
  • 0
    Business Man
    | 1 reply
    People READ the Terms & Conditions!  As a NEW client to Square UP I read the entire small print AND as for a security precaution on THEIR part they reserve the right to hold funds in excecss of $1,000 charged in your FIRST 30-days for UP to, not for, but UP TO 30-days while they VERIFY your account.

    It amazes me how people gripe and [***] about things yet FAIL to read the terms. It sayyyys UP TO 30-days.  I went over $1,000 in day 4 of using it and received my funds AFTER the verified I was legit and NOT scamming people. I had funds Day 12.  Duhhhh, no worries.  Stop whining and realize they DO NOT do a credit check on your %$^%$%^ like most merchant services.  

    Such idiot rookie business people who do not read......sighhhh
    • 0
      dudley pratt replies to Business Man
      hey dumbass is says up to 30 days right? well its been 50 days and no money so as far as reading *uck you punk!!!
  • 0
    Business Man
    LOL!!!  When you inputed your SSN, YES it runs a check on your credit profile and as a security precaution askes you information ONLY you should know.   you're in business....REALLY?!!!  Take my advice; close down now. LOL!!!  You're not cut out to be self employed.
  • 0
    Business Man
    I would not be afraid!!  C'mon!  Really?  Understand something.  SOME people who post negative things are people who typically work for a competitor.  Ohhh, but that never happens right?   LOL!!!
  • 0
    Angry
    Ive been using square for a month now and havent had any problems but a couple days ago I charged a customer $370 and square charged them twice. I didnt swipe the card I manually entered it, sent one reciept and recieved the amount I was supposed to. Does anyone know what I should do because apprently emailing them isnt going to work!
  • 0
    renee
    I am a customer of a home inspector and I am the one that got charged twice!  She says she only received the payment once however!  Please tell me how this turns out for you.  I am very angry!
  • 0
    Roger
    I've been using Square for quite some time with no complaints till now.  Customer got billed twice and I got paid once...  Still waiting for email from SquareUp.  As far as the Customer and the bank is concerned I OWE THE CUSTOMER THE FULL AMOUNT OVER CHARGED!!!  This Sucks!!!!!!!!!!!!!
  • 0
    Heiress
    Wow! such ignorance and unnecessary anger in your answer
  • 0
    Heiress
    | 1 reply
    It has been 6 or 7  weeks now and I still have not received my card reader, yet I have already had my grand opening.  In fact, having read the comments here, I have heard more negative about them than positive, so that's it for me.  I don't have to be further convinced.....moving on to a more reputable source.    Thank you all for your comments!
    • 0
      pat suter replies to Heiress
      don't do "it" you will be sorry- any large amount they hold- call your attorney
      general
  • 0
    M and M
    | 1 reply
    I FOUND A NUMBER FOR SQUARE... CALL THEM!!! (415) 375-3176
    • 0
      Anv replies to M and M
      That number will give you a recording that will tell you to e mail them which they wont answer.
  • 0
    Jen
    | 1 reply
    I called Square at 415-375-3176 and talked to Josh who was very helpful.  He told me that Square did have a hiccup in the system on Saturday July 16, 2011 and some customers were accidentally charged 2x.  They have already refunded the second charge.  The money will be back in the accounts of those who were double charged within a couple of days.  

    I love square and will continue to use them for both of my businesses.
    • 0
      pat suter replies to Jen
      small transactions "ok" then you do a large one and you are out of luck- they will hold your money for month's
  • 0
    art fair vendor
    | 1 reply
    square just took money from my checking without explaining why.  and what is to stop them from whiping out my entire checking account. and have not responded to several emails asking what the heck is going on.
    • 0
      Ajv replies to art fair vendor
      There is nothing to keep them from taking all your money and then some. My banker had 4 complaints with square the same week I spoke with them. They have left me with large negative balances in my accounts. They keep pulling out my money without making any deposits. I cant seem to stop them!!
  • 0
    ShareeceG
    I too am pissed off I can't find any number on this company. I set up an account just for the square transactions to go to. And it keeps telling me my account is unverifiable!!!!!!!!!!!! Bullshi!!!! They have my money as well. They deposited .45 & then took it back haven't heard anything from them since. Emails have gone UNANSWERED!!!!!!!!!!!!!!!! HOTTT ABOUT IT!!!
  • 0
    Ryan
    Thank you for this VERY helpful info.  We were wondering what was going on.

    Thanks again!
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