Theft/no customer service

ComplaintsBankssquareup.com

Complaint

0
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website.  I decided to use the service and accepted over eight hundred dollars in payments through them.  The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them.  They continue not to answer my numerous complaints and requests for assistance.  They claim to answer every request personally which is deceptive.  On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint.  If it was not for You Tube, I would have still been stuck on the application complaint.

Comments

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  • 0
    ShareeceG
    Perhaps you may have overlooked the young ladies name is JEN ......U are my shero...She has a number posted for Square up...415-375-3176 yeah..Jen. Thank U JEN
  • 0
    Shareece G
    Here's the number to square up..415-375-3176 Good Luck
  • 0
    BrooklynQueens
    Just signed up a few days ago and I'm already having 2nd thoughts.  How can a company not have a customer number??  Makes no sense AT ALL!!  That goes beyond everything. I mean total blind faith.  Naaaaaahhh, I'm gon sit this one out.  And I think some of these people who see nothing wrong with that are eiither the owners or employees, lol!
  • 0
    D
    I received a square package in the mail with no square in it almost like it was stolen or like a prank was being played & there is no way for me to contact the square company I tried emailing them but no luck is this square company even a serious business I mean what's going on with it?
  • 0
    Dana
    | 1 reply
    I just called he number provided (don't know were they found the number!!) But a big thank you anyhow. So, Square Up hold's funds if you process more than $1,000.00 within a 7 day period. However I asked if there was another type of account that I could set up with them seeing that our transport business collects $2-$3K a week and we need the money as soon as possible for fuel! So, Square up is sending an application via email to me today.
    • 0
      pat suter replies to Dana
      don't do "it" you will be sorry
  • 0
    Dana
    Thank You, I am getting an application sent via email so there are no holds on our deposits!
  • 0
    Angie
    He is telling the truth I recently signed up for a this service and to vaidate my identity they already new the make and model of my vehicle. I have not used the device yet but I have read the terms thoroughly so hopefully everything goes well.
  • 0
    Lauren
    A really easy way to get around the $1000 cap per week is to create more than one account. When you know you are about to go over a grand, logout, then log back in with another email address. You can connect them both to the same bank account...
  • 0
    Jared
    I think a lot of people on here are spammers or just plain ignorant. A few things:

    1) re: $1000/wk limit - THIS IS A DIRECT COPY FROM AN EMAIL SQUARE SENT ME:

    "Drew E.
    MAY 25, 2011  |  03:57PM PDT

    Hello,

    Thanks for writing in! Hopefully I can explain our deposit policy a little more clearly.

    For every new Square user, there is an initial $1,000 weekly limit applied to manually entered transactions (payments where the card is not swiped). Rather than starting and ending on a particular day of the week, we view the week as a rolling 7 day period. Your deposit amount is calculated each time you manually enter a transaction and is the total of all manually entered transactions in the previous seven days. Any amount you accept over your deposit limit will remain in your Square account for 30 days before Square automatically sends it to your bank account.

    If you are swiping cards through the Square card reader, we will deposit the funds from these payments within 36 hours. Swiped payments do not count against your deposit limit.

    If you foresee yourself primarily using manually entered transactions, I’d be happy to provide you with a short application that will allow you to increase your deposit limit to an amount that works with your business. If you wish to proceed with this, please let me know and I'll get you started.

    At this time, only the iPad has items available in its current form. I'm sure we will expand this functionality to Android tablets in the future, but I do not have a specific roadmap for you. Let me know if you have any further questions or concerns.

    Have a great day,
    Drew E.
    Square Support​"

    so that settles that. we make way more than $1000 a week but we always swipe the cards (we're a coffeeshop - www.wakinglifeespresso.com), and it's always deposited within 36 hours. always.

    2) re: tips and pending transactions
    i have had some issues with people freaking out because a pending transactions says $5 when it should say $2 for the americano they bought. the amount always goes back to $2 (or more if they tipped) once the payment clears. most people don't know how to interpret a pending transaction on their bank statement (or their bank doesn't indicate it clearly). IT ALWAYS GOES AWAY, SQUARE DOES NOT STEAL YOUR MONEY. if they didn't authorize more, then customers couldn't tip or the tip might cause a negative balance in the customer's account. thousands of bars and gas stations do the same thing.

    3) re: square ownership
    Jack Dorsey, of twitter fame, founded square (http://www.businessinsider.com/square-card-case-2011-5). it's not a fake company nor a scam. I've been using it for two months at my coffeeshop and not a penny has gone missing, and i've gotten my money every time. if you've had issues with it, it's probably because you're the type of person who doesn't bother to investigate whether a product is right for them before they begin using it.
  • 0
    RossTheBarber
    Just spoke to Square and I was told that the enabling of the " tip" feature will cause an automatic $3:00 maximum charge to the card. In short, disable the tip feature.
  • 0
    Joy
    Hi, I have being doing research on square up and finally found the phone number where they could be reached I haven't tried yet but one of the message said they did and got results 415-375-3176 Hope this helps. Not sure I want to use them as too many complaints.
  • 0
    Damus
    Hey Shareece G. You saved my life. I called the number you posted in here and left a message. Just 15 mns later I got a call back. I couldn't pickup but called back and got some1 to pickup and they sent me a link so that I could increase my weekly limit for credit cards info that I punch in since they don't withhold any many for swiped cards no matter the amount.

    Moreover, I had to muscle them today again since I didn't receive a reply sighing the 24 hour period they promised, by telling they that I would tell everyone that convinced to get their app to abandon it their company, and that my bank had offered me a free terminal with no contract today, which is true.

    5 mns ago, I received an email that my limit has increased to 3k per week and will get my fund deposited in my account in 24 hour. I hope it is true.


    Anyway I owe it all to you Shareece because I couldn't find their phone # anywhere on the web. Thank you...Damus
  • 0
    Bud
    Right on! Based on the typo's on the original post.  You may want to go back to confirm you provided the correct routing numbers to your financial acct.  It may be going somewhere else, you f...ing hillbilly.
  • 0
    hdzalp
    I just signed up, but I'm having issues with the website regarding available devices.  I know the ipads work as well as the samsung phone.  But I can't figure out if the Samsung tablet will (I'm thinking not since it doesn't have a headphone jack).  Also based on the email from "Drew E" that Jared inluded it looks like my best option is the ipad2.

    What I'm looking for is something i can use for square as well as spreadsheets for tracking a lot of my business related costs - one day I'm hoping to graduate to a database, but right now spreadsheets work fine.

    I'm also planning on using it to track how I make my products - a diary with pictures.  I can also take this to seminars and make my note taking easier.  Thanks!
  • 0
    Lorna
    Thank you all for the info!  I'm just starting a new business and was considering this.  The other company that I talked to told me about all the problems and now, hearing from all of you, I'm soooo glad that he told me!!
  • 0
    Damus
    Thank you again very much. I now have my $ and they haves approved and increased my 1 week limit from 1k to 3k. Thanks
  • 0
    RisingSunTouch
    All these complaints has really made me wonder what I might be getting myself into. Is there more info on the Intuit or roampay? The whole reason I'm considering this way of swiping is to decrease my overhead cost in providing credit card payments to my clients - due to the economy not many clients are swiping and the overhead cost now is not covered by that. Thank you in advance.
  • 0
    adam / richmond, va
    i have done over $20,000 with square and not received more than $5000. after they deposited the money in $1000 increments they then promised to increase my limit to $3000 a week and then NEVER DEPOSITED ANYTHING AGAIN!!!  My Square account balance when i log into their website is still over $13,000 and on top of this they are saying that many of my charges were from fraudulent credit cards.  I run a business and i accept credit card payments over the phone and did everything correct that they asked me to do after talking to a Square Rep and they still won't deposit my money.  It has been over 3 months now and they keep saying that someone will contact me regarding my balance that they owe me and still no call from them.  Oh, i forgot to mention that they also BANKRUPTED ME and took over $7000 from my bank account to the point where i had to close all my accounts and now i don't have a singe operating checking account.  SOMEONE PLEASE HELP and tell me what i can do.  THIS IS THE WORST COMPANY HANDS DOWN AND I TRUELY THINK THEY ARE PLAIN STEALING PEOPLE'S MONEY.
  • 0
    magicmedic684
    We experienced a similar issue as those complaining about transactions over $1000. The phone number provided on this board works, and our call was returned. My tweets were also returned, as well as the email.

    We are waiting to have our account reviewed and get our limit raised or removed.

    It appears to me that this company has an excellent product, and might well be a little overwhelmed, but hey... thats a good problem to have! Good for them.

    I do not agree with the negativity about theft and scams at this point. Read the fine print. (we didn't, and were caught off guard)

    I will post again and let everyone know how the situation was resolved.
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