AIRLINE BOOKING SCAM
Complaint
CHRISTINA
Country: United States
CHEAPOAIR.COM is definitely a very poor company and I strongly urge ANYONE reading this to NOT use there "service".
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
Comments
sm@cheapoair.com
place blog in the subject line for priority assistance.
This is a great forum for all to use.
They clearly lie to you when you are booking the flight. I can not believe it.
email to: sm@cheapoair.com
place blog in the subject line
Regards,
Cheapoair.com
I booked a round trip from Vancouver to Toronto in the end of June. But in August, I can not make the traveling because of some reason. So I called the service number provided on cheapoair website to seek some advices about cancelling my trip. I didn’t wait for too long time before the phone was picked up. Lucky me, I thought. But soon I realized I was wrong. When I tried to talk to him about my tirp, he urged me to make a decision, and asked me if I want to cancel the trip. He told me my flight can be refund as westjet dollars and I can use it in one year after I canceled it. It just needed $50.00 as cancelling fee.I wanted to tell him I also booked a Niagara fall ticket which is valued about C$150.00. But he just lost his patience and asked me before I told him about the ticket, Do you want to cancel your trip or not? So I said I do want to cancel the trip but…Then He told me he was cancelling my trip. I just felt he just not let two words out of his mouth, shut up.
After he cancelled my trip, he asked me if anything he can help as a rule. Then I got a chance to tell him I also booked the Niagara trip and now the flight was canceled so I wanted to cancel the Niagara trip too. But he told me the trip is not refunded. I was shocked and angry at that time. It was you that don’t give me any chance to tell you about Niagara trip. If the Niagara trip can not be refunded, I would not cancel the flight. And also I booked the flight and Niagara trip together. Can’t the stuff in cheapoair see the entire trip in one booking account???
Now I lost 200.00 dollars for nothing. But the suffering has not ended yet. They sent me an email to tell me that they charged me $50.00 for canceling my trip. And meanwhile they told me “you may not be able to change the routing from the original itinerary. At the time of rebooking you agree to pay an airline penalty of$50.00 USD per person plus fare difference if any.” What the hell?? They didn’t mention about this when they canceled my trip. Now if I want use the westjet dollars, I have to pay $250.00 even more for nothing??? This is totally unacceptable. I realized I have been cheated. Cheapoair is a fraud website. They got every chance to charge you money, and you won’t know how much you will be charged if you want to use the refund money. I don’t know why some people still use cheapoair. Hope you can get something from my experience. Saving money from cheapoair actullay is wasting your money, and time.
Regards,
Cheapoair.com
Customer Support
Cheapoair.com
Customer Support
I feel so sorry for all of you that it hasn't worked for!
Regards,
Cheapoair
Customer Support
Cheapoair
Customer Support
helpful hint--when i book with them, once the flight is confirmed, i go to the carrier website directly, register the flight to my account, and choose my seats etc there.
also, if you get the special low-cost tickets that don't identify the carrier until after you buy, you can usually find the flights on carrier sites before you buy and figure out who is who if you have preferences. this is the one case in which the flights are usually substantially cheaper than buying directly from the airline.