Catnapper Recliner Sofa
Complaint
Mona Springett
Country: United States
Catnapper Furniture is Jackson Furniture out of TN. They are marketed on several online sites. I oredered mine from livingincomfort.com. They are also complicit in this complaint. They may even be in the scamming business together. I ordered the sofa On Feb 10th of this year and promised a 3 week delivery. It took almost 8. I have had the item LESS THAN 2 MONTHS! The 2 recliner ends are slumping and sagging toward the middle of the sofa, the padding on the footrests is non-exsistant and the bare plank board digs into your calves (esp the sharp corner). The upholstry on the pull-down middle (cup-holders, etc) is coming apart and the staples are exposed and has pricked us several times, so that we can't use it anymore, but it is hard to put back up the whole way because of the slumping recliners! LESS THAN 2 MONTHS OLD! I called both Living In Comfort and the manufacturer (Jackson Furniture). I am supossed to have a blanket 3 year warranty on most of the sofa and a life time on other parts. You guessed it - no one is going to honor it. The manufacturer says it it Living In Comfort's problem and Living says it falls under the manufacturer warranty. What a scam. Living does not even have a phone number to call them and they don't answer emails. Do not buy anything from Living and dan't buy a catnapper product from any source. Be warned!!!
Comments
I had to uninstall the current one, as Amazon has several in several different sizes. It was fairly easy to get out the old cable except that the main attachment next to the pull cord seems to need its own tool to get the screws out. the new cables look like you can use your own screws.
I'll update once I have them installed and let you know how well they work. ;)
My reclining sofa broke twice within a 6 months period. The frame on my recliner snapped in half and the arm is buckling.
This is the worst furniture group I have ever owned. The company Slumberland is where it was purchased through and did not stand behind the product.
Will never purchase from Slumberland again.
several calls with no response.
we bought a recliner love seat several years ago and it was the nosiest piece of junk you could ever imagine and they would do nothing about it. every time we sat on it the love seat would creak and crack and make all kinds of noise. I conntacted them and they would do nothing about it. they passed the buck to the dealer and they also would do nothing. so much for quality manufacturers today.
but I believe this will come back to haunt the manufacturers.
Your "La-Z Boy is no better than any other furniture! It depends on the price! You get what you pay for!" statement seems to have a major flaw.
La-Z Boy cost more than other furniture, therefore according to you they should be better than other furniture but we all know they're not. Furniture is as good or bad as the design, materials used and the experience, knowledge and attitude of the people making it and that almost never stays consistent.
Take two recliners apart of the same model, from the same company, made in the same plant and even in the same week and you're more likely than not to see differences that will effect use and durability.