Catnapper Recliner Sofa

ComplaintsFurnitureCatnapper Furniture

Complaint

0
Mona Springett
Country: United States
Catnapper Furniture is Jackson Furniture out of TN.  They are marketed on several online sites.  I oredered mine from livingincomfort.com.  They are also complicit in this complaint.  They may even be in the scamming business together.  I ordered the sofa On Feb 10th of this year and promised a 3 week delivery.  It took almost 8.  I have had the item LESS THAN 2 MONTHS!  The 2 recliner ends are slumping and sagging toward the middle of the sofa, the padding on the footrests is non-exsistant and the bare plank board digs into your calves (esp the sharp corner).  The upholstry on the pull-down middle (cup-holders, etc) is coming apart and the staples are exposed and has pricked us several times, so that we can't use it anymore, but it is hard to put back up the whole way because of the slumping recliners!  LESS THAN 2 MONTHS OLD! I called both Living In Comfort and the manufacturer (Jackson Furniture).  I am supossed to have a blanket 3 year warranty on most of the sofa and a life time on other parts.  You guessed it - no one is going to honor it.  The manufacturer says it it Living In Comfort's problem and Living says it falls under the manufacturer warranty.  What a scam.  Living does not even have a phone number to call them and they don't answer emails.  Do not buy anything from Living and dan't buy a catnapper product from any source.  Be warned!!!

Comments

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  • 0
    ken
    | 3 replies
    im now very worried, my wife and i looked at the compass class last weekend and fell in love with it, the salesman told us that they have had no problems with the catnapper brand and everyone that has bought it loves it and they last for a long time. not so sure looking at this messages. might have to keep looking i guess.
    • 0
      sorry replies to ken
      PLEASE do yourself a big favor & run from catcrapper. We made a $1900 + mistake with said product. Have had the 2 pcs. less than 2yrs. & have had nothing but headaches ever since. The dealer will act all proper & such when discussing/ asking about the warranty . However, if you do have a problem the dealer will point & say it is the manufacture. On the other hand, the manufacture will point & say it is on the dealer / store where purchase was made. The last straw for me was earlier today the motor went out on the couch. This is problem #4 The material is of poor quality , the cushions roll towards the middle of couch. Had that so called fixed 2 times , didnt work .They also sold me a older model than I was told. TOTAL RIP OFF. !!!!!!! P.S. Read the so- called warranty , it is not worth the ink it was written with. Also, alot of double talk. YOURS  TRULY,riped off ex consumer.  I will be in touch with the C.P.A., S.A.G.O.,lawyers, the media , etc.
    • 0
      Michele Oswald replies to ken
      | 1 reply
      I don't love my Cat Napper furniture! I hate it! It's cheaply made, over priced and furniture stores who sell it (Badcock) lie to your face about it! Salesman told me my $2600.00 Couch, Lovesest and Recliner are Leather, NOT! There are places on this furniture that are plastic made to look like Leather! It's ripped, worn & cracked! Not even two years old and it looks awful! And I bought a warranty, that co. told me the worn, cracked areas are from normal wear. I was ripped off!
      • 0
        Deb replies to Michele Oswald
        Bought my catnapper "so called leather" set in November of 2011.  It is already "peeling" and looks awful.  Have reported it to the furniture store but have heard nothing back.  The sofa cushions are flat and the loveseat is falling apart.  Very poor quality and I would suggest not buying catnapper.
  • 0
    Worried
    Does anyone know about Catnspper's Chastain Hershy Sectional having any problems?
  • 0
    SORRY
    I WOULD NOT BUY ANY TYPE OF CAT NAPPER PERIOD. IF YOU HAVE MONEY TO WASTE RIDE DOWN THE STREET &TOSS IT OUT THE WINDOW, YOU WILL GET A BETTER FEELING & WONT BE LIED TO OR GIVING THE RUN AROUND. MUCH LESS STRESS & IF YOU DO BUY CAT NAPPER , FIRST INVEST IN HEADACHE MED. STOCK. ..... THIS WAY YOU MAY RECOUP SOME OF YOUR MONEY WAISTED ON C. N.
  • 0
    Disappointed
    I purchased a sectional last March. They screwed up the order three times and we did not receive it until the end of July. we should have not taken possession of the sectional but we had already paid for it and thought it to be a good product. First, the stitching is starting to let go, and let me tell you, this sectional is not comfortable whatsoever, you have to recline so you don't have neck issues, and then you can watch the damn ceiling! Now today, the first of our D-handle's broke when I tried to recline. this was a complete waste of money!!
  • 0
    Dorothy
    We purchased a leather dual reclining sofa from Haynes Furniture store in Richmond, Va.  on 3/2/11. Wehave called them several times because the leather is torn at the seams at the top of the sofa and it is coming down the side of the sofa.. We purchased a warranty, but we were told that this issue is from the manufacturer and they will have to take care of this problem. We paid $ 1000 for this sofa and it should last for a long time. Please send someone to take care of this problem. You can give me your number.
  • 0
    Naladolla
    Brought a catnapper chair and recliner less than 9 months ago. The couch is falling apart and the color is coming off the leather.  Tried to have fixed by Kaplan furniture.  Leather seams ripped and had to be replaced.  What was replaced is also falling apart.  Kaplan would do nothing for us, neither would Catnapper.  Worst furniture I ever had. Not even paid for and looks terrible. Thanks alot capnapper and Kaplan.  Good thing you are going out of business.
  • 0
    renee jan 2013
    We have two week old leather sofa and loveseat that reclines. One side of the sofa has already broken. The pull is broken and I dont know how to get it fixed. I am sad because we wanted this because it was made in America.
  • 0
    Illinois
    My bubble just burst. I really loved the look of this and haven't been able to find anything else I like. I guess the search will continue.....
  • 0
    Barb
    | 2 replies
    You guys have me worried,,we ordered Catnapper loveseat recliners and 2 reclining chairs,,,they have not come in yet,,my last furniture was made by Best and we loved that,,had it 12 years and still was in good condition, just losing its firmness I needed for my back,,,wish after reading this we would have stayed with the Best Brand furniture~we ordered the bonded leather set,,,any one buy that??
    • 0
      Kim replies to Barb
      | 1 reply
      We just bought the bonded leather couch and two recliners.  Have only had 1 week.  I too am worried after reading all the reviews....
      • 0
        Deb replies to Kim
        We bought the bonded leather also.  It is peeling, the padding is pitiful, and it is less then two years old.  I hope yours works out for you!
  • 0
    aircomp
    | 2 replies
    I've had my Catnapper for 2 years now with 3 small children who are rough on everything with no issues. Sorry for everyone's problems.
    • 0
      Jimbo replies to aircomp
      | 1 reply
      Wow, then there is hope!!  I just dropped $2800 for a new super sectional, Catnapper Grandover.  I am hoping since it is just me most of the time that I will have it for years without issue.  If not, I'm hoping the furniture store I bought it from will take care of me.  They have an excellent reputation.
      • 0
        Scott replies to Jimbo
        I hope it works out for you too, but I would not count on it.  We only have two adults in our household and ours is literally falling apart in less than two years.
  • 0
    Tonya
    I have the Catnapper couch, love seat and over sized chair. They all recline with the foot rest. Within the first few months 2 pull cords broke. Then not long after that the other 2 broke. They were all replaced by the store because it was still under it's 1 year  warranty. Then right after the warranty went out the recliners "guts" fell out from under it and the chair is EXTREMELY crooked and unusable. So now I have a $500.00 chair that can't be repaired without costing me about $150.00. Oh, by the way I just had YET ANOTHER pull cord break a few days ago!! Now that the warranty is out they are $25.00 each!!!! (for a PLASTIC HANDLE WITH A WIRE attached to it!! You pay outrageous prices for it to break in a year or less then they charge you an arm and a leg to repair it!!! DON"T BUY CATNAPPER !!!!!!
  • 0
    S Qu
    So glad I found this information, you just saved me from purchasing this brand.   I want furniture that will hold up.
  • 0
    Shargal
    I purchased a catnapper sectional sofa for $2000.00 and it hasn't lasted 6 months. They say they have Foam cushions but don't say they have cheap fiberfill in the back cushions. After 4 months of normal wear they were pulling away from the sofa back to which they are attached and by 6 months they are completely deflated and lumpy and ugly. This was a housewarming gift to my son. What a terrible disappointment and disaster.  I wouldn't recommend catnapper to my worst enemy.
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