Catnapper Recliner Sofa

ComplaintsFurnitureCatnapper Furniture

Complaint

0
Mona Springett
Country: United States
Catnapper Furniture is Jackson Furniture out of TN.  They are marketed on several online sites.  I oredered mine from livingincomfort.com.  They are also complicit in this complaint.  They may even be in the scamming business together.  I ordered the sofa On Feb 10th of this year and promised a 3 week delivery.  It took almost 8.  I have had the item LESS THAN 2 MONTHS!  The 2 recliner ends are slumping and sagging toward the middle of the sofa, the padding on the footrests is non-exsistant and the bare plank board digs into your calves (esp the sharp corner).  The upholstry on the pull-down middle (cup-holders, etc) is coming apart and the staples are exposed and has pricked us several times, so that we can't use it anymore, but it is hard to put back up the whole way because of the slumping recliners!  LESS THAN 2 MONTHS OLD! I called both Living In Comfort and the manufacturer (Jackson Furniture).  I am supossed to have a blanket 3 year warranty on most of the sofa and a life time on other parts.  You guessed it - no one is going to honor it.  The manufacturer says it it Living In Comfort's problem and Living says it falls under the manufacturer warranty.  What a scam.  Living does not even have a phone number to call them and they don't answer emails.  Do not buy anything from Living and dan't buy a catnapper product from any source.  Be warned!!!

Comments

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  • 0
    randy
    | 1 reply
    me and my wife baught sofa love seat all recline also a recliner chair all cords broke they did send new ones but now all factory seams are coming apart it all looks like trash now will never buy catnapper again only had furniture less than 3yrs so beware keep looking for better quality furniture not catnapper
    • 0
      Allen Harris replies to randy
      I bought sofa and loveseat, the sofa is sagging on both side, you can feel wood, haft to put pads on sofa to be able to sit and it still hurts real bad, called manufacturers and they said because its been messed up for 2 months that can’t do anything about it, never got anything in the mail that says you haft to call you n 30 days , I asked to speak to her manager would not let me said they all do the same thing, and they won’t gonna do anything about the sofa, it hurts mine and my girlfriends back so bad, I can’t believe I paid to have the warranty and no good, its all a scam, but Im not through
  • 0
    randy
    | 2 replies
    me and my wife baught sofa love seat all recline also a recliner chair all cords broke they did send new ones but now all factory seams are coming apart it all looks like trash now will never buy catnapper again only had furniture less than 3yrs so beware keep looking for better quality furniture not catnapper
    • 0
      bill replies to randy
      how did you get pull cords
    • 0
      LINDA replies to randy
      I have had the same problem with my cat napper, all pull handle have broken. Also the padding wore out and now the back of one of the recliners is broken ,,bad quality of furniture,,,company won't stand behind it,,
  • 0
    Dakota
    I wish I had found this site before I bought my Catnapper dual recliner sofa. I bought it in June 2010, it wasn't delivered for three months, and when it was delivered, the fabric had a small hole on top left side of the frame. The furniture co. I bought it from promised four time to come fix the hole or replace the section but they never did. The sofa is only 15 months old, it's just me and my husband who ever sit on it and I'm the only one who sits on this side. There are no children or pets here so the furniture should last. The fabric is crap and is dry rotting and going in to holes on the side where I sit. There are about 6 holes and  the fabric is just falling apart. I'm ready to ditch this thing and cannot recommend anything from the Catnapper line that's fabric.
  • 0
    Donna
    My husband and I bought a sectional 2300.00 it has 4 recliners in it all pull cords broke. My husband called jackson furniture they acted like we were the bad guys. the furniture store fixed them once already they are now out of business. we are stuck. I tell everyone I know not to ever buy catnapper.
    Jacksonville told us they dont have to do anything for us it is out of warranty.  nice.
  • 0
    Nancy
    I bought  a sofa and chair and half with ottoman, cushions have been restuffed after 3 months on back of both pieces, there is holes in seat cushion on sofa and one in back of sofa. When you set on sofa you can feel the supports in bottom of couch, which are also being replaced by Big Sandy Furniture and also the pillows that came with the group are falling apart. So far Big Sandy has replaced cushion on couch, but now I need another cushion on back of sofa replaced which is attached. I wouldn't recommend anyone to buy this furniture. Thanks only to Big Sandy who keeps replacing bad parts, I'm ready to buy something else to replace this junk.
  • 0
    Judy
    | 1 reply
    I have to agree with everyone else.  I have one of the Power Lift Chairs.  (A piece of junk!) Lemon! Lemon!   It is three years old.  Has had motors, and power boxes replaced.   Two "Brains" as the circuit board is called.   One lasted 2-1/2 weeks and had to wait a month for another part.  Wow!  It lasted all of 1 round of the vibrator (20 minutes) working.   Now, I guess I will wait another month. (For what? Another disappointment.  Cannot blame the furniture distributor.  They have gone out of their way to help me.    Jackson Furniture would not even acknowlege a letter of complaint.
    • 0
      Jakeman02 replies to Judy
      Thanks for posting this. I'm currently researching power lift chairs for my elderly mom and I had been looking at catnapper due to the price so I'm glad I found this.

      If anyone can give me any guidance as to which manufacturers to look for it would be very much appreciated.
  • 0
    Mary L
    | 1 reply
    Thank for all the information. My husband and I  were just about to buy a sofa  when I read these reviews and was very surprised. I am very thankful to everyone who wrote about ther experience. We will  not Rbe buying a catnapper sofa,
    • 0
      Stacy replies to Mary L
      Lucky you. I just bought a Catnapper sofa and now am finding out I shouldn't have.  I guess I'll be returning to the store and cancelling this transaction.  Thanks everyone who posted. By the way, Lane furniture ducks too. Are there quality products out there or are we supposed to spend our hard earned money on throw away products.
  • 0
    vixter1
    | 2 replies
    i bought a sofa and only had it 2 months and the seams were ripping out the padding is all lumpy it looks like a old sofa im so  mad called the store we got it from they came and took pictures of it that was like 4 months ago and nothing is being done i was told cat napper had a lifetime warrenty dont know what to do does anyone know who to contact about this  since the store is doing nothing
    • 0
      Happy replies to vixter1
      | 1 reply
      Call the person who said they want less govt over-site, this is what we will continue to get!!!
      • 0
        Mike stupin replies to Happy
        Catnapper /Jackson put warped wood in my couch my mom sat on it and fell thru it because the board that was warped pulled loose
  • 0
    Darrell
    | 2 replies
    Thanks to all of you.  My wife wanted to buy from catnapper and now after your postings won't buy them. I think you should re post and give your phone numbers and all of you start a class action law suit. Bitching about it will not stop these shoddy practices. They know that their product is worthless,but they will continue to make it until someone reigns them in. It is just another example of american greed and on going deceit.
    • 0
      Sue replies to Darrell
      Glad to have read all the comments. Husband and I were going to buy another catnapper recliner/rocker chair.We have not had any problems but we have not really used it very much. I must admit the one we bought was the most comfortable one we sat on at the time. But I think the class action suit is the best route to send a message to disreputable businesses.
    • 0
      Diane replies to Darrell
      Yes. I agree. Put these people out of business.
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