Catnapper Recliner Sofa

ComplaintsFurnitureCatnapper Furniture

Complaint

0
Mona Springett
Country: United States
Catnapper Furniture is Jackson Furniture out of TN.  They are marketed on several online sites.  I oredered mine from livingincomfort.com.  They are also complicit in this complaint.  They may even be in the scamming business together.  I ordered the sofa On Feb 10th of this year and promised a 3 week delivery.  It took almost 8.  I have had the item LESS THAN 2 MONTHS!  The 2 recliner ends are slumping and sagging toward the middle of the sofa, the padding on the footrests is non-exsistant and the bare plank board digs into your calves (esp the sharp corner).  The upholstry on the pull-down middle (cup-holders, etc) is coming apart and the staples are exposed and has pricked us several times, so that we can't use it anymore, but it is hard to put back up the whole way because of the slumping recliners!  LESS THAN 2 MONTHS OLD! I called both Living In Comfort and the manufacturer (Jackson Furniture).  I am supossed to have a blanket 3 year warranty on most of the sofa and a life time on other parts.  You guessed it - no one is going to honor it.  The manufacturer says it it Living In Comfort's problem and Living says it falls under the manufacturer warranty.  What a scam.  Living does not even have a phone number to call them and they don't answer emails.  Do not buy anything from Living and dan't buy a catnapper product from any source.  Be warned!!!

Comments

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  • 0
    Anthony
    Well we looked and had a good price quote from a furniture store on a Catnapper Nolen. We'd decided to get the set next week, but we haven't told that to the dealer. After reading this I think we will keep looking. We have a Lane reclining loveseat and couch now, don't buy their crap either. Thanks for those who have posted and kept us from buying more junk.
  • 0
    Sherry
    Was going to buy sofa and loveseat tomorrow. NOT NOW!!! Thanks for the warnings!
  • 0
    Geraldine Powell
    | 1 reply
    I bought A Catniper Recliner From Furniture Caddy , Kannapolis , N. C. This chair is useless only had it 3 months and have had them here to look at it 3 times the foot rest is not right does not come up to where it is supposed to be and  when you sit down you go to the right  side because the chair is broken  it is falling apart and they say nothing is wrong with it , I just had knee replacement surgery and my P.T won't even let me  sit in it , It is still under warranty , I need Help getting A New chair
    • 0
      W.Jacobsen replies to Geraldine Powell
      I have the same problem plus the leather was not dyed prop ally and has worn down to raw leather.I have a solution for you.junk the chair,go to Big Lots or Roses,that's where I will go next time.
  • 0
    Dawn
    My husband purchased me a Catnapper Enterprise for Christmas...within 2 months the material shredded loose on the top of the cushion. DFW Furniture sent a guy to write down repairs, he was very courteous, but said Catnapper is slow at repairs. 3 weeks has passed since and they called me today to inform me that they are having trouble with Catnapper and want me to pick out another living room suite in place of it. I WILL NOT be purchasing a CATNAPPER!!!!!! They don't warranty NOTHING!!!!!!!!!!!!!!
  • 0
    Shelly
    | 1 reply
    I purchased a catnapper recliner. It rocks and reclines, but it also walks, didn;t even pay for that feature. It sets on carpet and it will walk about 12 inches in 1 to 2 days. Depends on how many times I get up and down.  I'm not a young person anymore and its very heavy to have to move it back every 1 to 2 days.Any solutions.
    • 0
      W.Jacobsen replies to Shelly
      Go to hardware store and buy 4rubber foot rests,I had same problem this corrected the walking.
  • 0
    joann
    did anyone find a good quality furniture manufacturer?  joanngramma5@aol.com
  • 0
    barry
    | 3 replies
    This furniture is great. It will not last if you are overweight! Quit laying around and crying because this or any other furniture will not support your obese body.
    • 0
      skinny replies to barry
      You are a jerk.  These people pay good money for quality and get nothing.  Do you work or are you paid by catnapper?
    • 0
      W.Jacobsen replies to barry
      Sounds like Barry works for Catnapper,get a life Barry.
    • 0
      Nelson replies to barry
      Nobody in my home is obese yet the recliner started to lean to the side.  They won't cover anything.  Bad investment in my part. They look beautiful but, Never again.  Bad service from company
  • 0
    Mike
    I've had a Catnapper recliner for 6 years and use it every day and it looks brand new. No problems at all. I sat in many brands but none was more comfortable. I would like to buy another recliner in another color but I still love the one I have. The key to making furniture last is to treat it like furniture. It is going to wear with use just like your clothes, vehicles and homes. They will not last for ever
  • 0
    William jacobsen
    Bought 2leather recliners ( 800.00 + ea) where u toch is leather,this is a lie.leather is not dyed,colored somehow, coloring is gone ,it is now raw leather at head rest and hand rest areas.Looks awful,next time I'll
    Shop at big lots.these people cheated me.Take warning.
  • 0
    bonnie williamson
    unbelievable--broken couch and all they can do is send me to parts and I have to pay to get it fixed--big deal-- a broken 2X2 piece of wood--So SORRY I ever bought this piece of crap--I know better!! Why didn't I google this site first to read about all the crap furniture that they make!!
  • 0
    baenie catnapper sucks
    I bought a catnapper sectional a few years ago and the recliner don't recline  pulls are broken and on the sleeper sofa part the arm are both falling off  I'm ashame to even have people over to have to see it and the place where I brought it from is no longer in business what a waist of money won't buy the brand ever again they don't need to sell no one anymore furniture #sodissappointed#
  • 0
    Nathan
    | 1 reply
    I have a Catnapper sectional with recliners and the bonded leather has bubbled up and is peeling on the entire sectional.  I paid over $2,000 for it and it lasted less than two years.  Catnapper / Jackson Furniture is garbage.  STAY AWAY!!!
    • 0
      John in Knoxville replies to Nathan
      We purchased a sofa with recliners and a double recliner . Both are junk. The sofa started peeling at 1 year. The recliner had other issues not long after. Knoxville Wholesale Furniture was contacted just after the one year warranty expired . They contacted Catnapper for us . Catnapper would do nothing for us. We had purchased an extended 5 Yr warranty thru Knoxville Wholesale . It was not worth the paper it written on. We will never purchase Catnapper again. Knoxville Wholesale told us that this was a ( rare case ). Not from what I have read. We will not buy from them again as well for lying to us.
  • 0
    Bonnie
    Couch BROKE after 2 years of use!! The warranty is for parts only--broken FRAME--will cost $250 to fix!!
    Big Deal--they'll send me a 2X2 piece of wood costing $1.00--I have to pay to fix it!!! JUNK!!
  • 0
    james
    A person would be better suited and happier with cheap bargain store furniture than anything Jackson furniture makes. I recently purchased a reclining sofa set and the center springs are sagging and the back of the furniture needs restuffed. I've had this junk for a month. I paid 1700 for it. I miss the 400 dollar junk it replaced. That cheap furniture was a bargain. It wore like iron, was comfortable, and it was still in good shape after 7 years of steady use. This is why American companies are losing. Junk at a premium is the worst business model ever but it seems to be how all businesses operate in this global economy. Buyer beware. Stay away from Jackson furniture. It is all junk and if your buying junk, my as well be buying cheap junk instead of high dollar junk.
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