Service Sucks

ComplaintsRestaurants & BarsKentucky Fried Chicken South Africa

Complaint

0
Tanaka Matimbe
Country: South Africa
I am a professional working in Malawi , on Friday the 24th of July I was in South Africa. I am a fun of KFC Chicken but I dont think so anymore after the Team Leader (Wilma) at KFC Somerset Mall in Capetown laughted right in our faces for having an accent that is not South African. When I asked about this she just laughed and said she couldn't help laughing at us because we sounded stupid!!! How on earth does one tell a customer that they sound stupid.This kind of service and attitude sucks for a Brand like KFC and they have just lost two loyal customers wont step my foot in a KFC restaurent again. Not that they care.

Comments

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  • -1
    MR MEXICAN CHICKEN
    | 2 replies
    www.mrmexicanchicken.co.za
  • 0
    Anita and Andre
    | 1 reply
    On 24th September, 2009 we went to our regular store in GiftAcres KFC in Lynnwood Road Pretoria, We decided to use the drive through. It was disgusting to wait and wait and wait. Andre eventually got out the car to try to establish what the problem may be, where no one was to be found.
    Eventually the car ahead of us then started moving and as we wanted to place our order the cashier told us that they have run out of chicken but in the same breath asked what it is that we wanted. We wanted to order a Family Feast 6 Piece together with 6 zinger wings. She then went to the back and said they can help us. Needless to say, we got a 10 piece feast with chips, we then had to order extra mash and gravy and coleslaw. The food was awful it tasted like metal and the coleslaw was hot and had a very bitter taste too, it tasted like we got very old food and the taste was disgusting.  
    No apologies for any delay, no one came to us and said they have run out of chicken they just leave you waiting. Had we known that all the customers who just left we would have done the same, but we were suckers for paying for poor quality KFC which we have thrown away at home because it was ghastly tasting. I have had bad experiences at KFC at various intervals but this has been the worst.
  • 0
    N P RYLANDS
    I just visited KFC opposite the Athlone Stadium in Athlone, Cape Town. The card machine was not working n the counter, so Ruwaida took my card to the back to process payment. Not very happy about that. The food was very bland, no taste and it was cold. Never again. And the loafers outside the door! NO THANK YOU.
  • 0
    J. MOSTERT
    KFC Durbanville has no BBQ sauce - for the past 3 weeks. What is going on?
  • 0
    Celeste
    KFC Pretoria North - after the fourth fiasco at this most horrid of KFCs, I just had to post my complaint. Firstly, no sign posted that they do not have debit or credit card facilities; secondly loiterers walk up to your car in plain sight of the useless security guards and Mr Security Guard thinks you crazy if you suggest he does something; thirdly the horrible food: rotten coleslaw, burnt refried chicken, wrong flavour ice-cream ... the sorriest excuse for a take-away in Gauteng, please people steer clear!
  • 0
    Nico
    Stay away from KFC PRETORIA NORTH!!! Last night, 29/10/09, we bought food at the outlet in Rachel de Beer Street. After we got home, we found that the coleslaw was rotten to the extend that I was almost puking! (though the date was of the same day mind you!) The potato wedges were drenched in oil and about 3 weeks old! We returned (about 10 km) and after a huge argument with Cynthea, presumably the manager, and after she offered me double the amount of coleslaw that we bought (which had the same date as the rotten ones), I got my money back for the coleslaw! While waiting for my refund, another customer came in and told me he had the same problem a week ago. In the meantime a beggar, who was clearly on something for he could hardly talk, was pestering my wife and knocking on the window of the car she was waiting in - the 'security guard' - if you can call it that - was wathcing and did nothing!! I'm sending this to every person I know and to the papers!!
  • 0
    Nico
    I saw this post just now, and man! that place will never see me again!!
  • 0
    Nico
    I saw this post just now, and man! that place will never see me again!!
  • 0
    Bonnie
    Last night after getting back from JHB at 9.40pm we went to our local outlet in Waterglen, they had sold out of chicken, they put some bits together but never told us they also had no mash, so we ended up with a bowl of gravy and a drop of mash. No decent chicken pieces. I was really annoyed on getting home,if we had been made aware that they had sold out of food, we would have gone else where. This is normally a fabulous outlet with great staff.
  • 0
    Javed Chikte
    My wife and i had just returned from the KFC- Athlone 1 branch which is just a few blocks away from where we live. We bought mash and gravy and and two chocolate brownie avalanches. When we got home we discovered that the chocolate brownie avalanches had far less ice-cream in it than usual and as for the mash and gravy, it was ice cold and tasted like yestarday's ...yukkk. We are very dissappointed in the poor service received from your Athlone branch and will never buy any food from them again!
  • 0
    Shelley
    KFC Elsies River is the worse! They never have kids toys when you buy chicky meals and get told to come back in the week! You wait forever to get your food! Whenever you buy mash and gravy, it's just gravy - no mash? If i just want gravy I'd ask for gravy no mash!! & the food is always cold becaus you waited forever for your food in the first place! I have totally lost faith in KFC all together and even surprise myself everytime I buy from them!
  • 0
    Nigel
    Nigel main street branch.Bought a Zinger centre breast which was dry as it had probably been standing too long. Was told by the waitress when paying "I dont take 5 cent pieces" Is this your policy for legal tender coins?
  • 0
    Millicent
    I recently visited South Africa, early March 2009 and found the KFC Wynberg Cape Town disgusting!  The chicken was drenched in oil and when I asked for tomato suace was told there wasn't any yet I was starring at it as I posed the question!  I them asked if I could ask the Manager to pass me some ketchup as it must have been too much of an effort to reach for it and hand it to me!  Dissapointing!  But reading all the above complaints it appears nothing's being done by KFC maybe its time to boycott them?
  • 0
    Molly
    I AM A REGULAR CUSTOMER AT THE SUNCOAST CASINO IN DURBAN. I AM VERY DISSAPOINTED IN THE SERVICE AS I HAVE BEEN ASKING FOR THE BONELESS CHICKEN FOR THE PAST WEEK AND THEY NEVER HAVE IT. I FEEL THAT THIS IS FALSE ADVERTISING AND SOMETHING MUST BE DONE ABOUT IT.
  • 0
    Pavla
    Has anybody realised that we are paying R18 for 3 Zinger wings instead of 6 as advertised? That is 3 wings cut in half and sold to customers at a price for 6, what a rip-off. I was really disapponted
  • 0
    Lynette
    With recession, petrol hikes and all other price increases, it really is a treat to get take away meals. As all KFC Fans would agree, they are EXPENSIVE. Thus getting KFC, you would appreciate good service. I went to KFC in Bloemfontein (Mangaung franchise-Rocklands)on Saturday, using the drive through. First we were told to wait a few minutes for our order which they will take to us at the car. After waiting 20 minutes in the hot the hot sun, I went in to enquire: Going straight to the counter to ask whether our meals are ready, the cashier told me I had to go stand in the lane which was as usually very long. Trying to explain that we already ordered at the drive through, was enough for her, cos after that she told me very rudely not to expect special service because I'm coloured. If I was light complexion I think I was going to be red with embarrasment. I had to walk out and call my husband because she continued saying things in Sotho.
  • 0
    Lynette
    I agree, I also surprise myself for going back everytime, cos I'm almost everytime disappointed by KFC staff, no matter which branch I go to. But I thought the other franchises outside Bloemfontein is better.
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