Service Sucks

ComplaintsRestaurants & BarsKentucky Fried Chicken South Africa

Complaint

0
Tanaka Matimbe
Country: South Africa
I am a professional working in Malawi , on Friday the 24th of July I was in South Africa. I am a fun of KFC Chicken but I dont think so anymore after the Team Leader (Wilma) at KFC Somerset Mall in Capetown laughted right in our faces for having an accent that is not South African. When I asked about this she just laughed and said she couldn't help laughing at us because we sounded stupid!!! How on earth does one tell a customer that they sound stupid.This kind of service and attitude sucks for a Brand like KFC and they have just lost two loyal customers wont step my foot in a KFC restaurent again. Not that they care.

Comments

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  • 0
    Tony
    I visited your KFC shop in Douglasdale Sandton with my 6 1/2 year old daughter yesterday (Monday 25 April 2011). Well i have never experienced such bad service disgusting staff behavoiur and attitude to the customers in any restaurant / take away before. The amount of noise comming from the staff in the kitchen was unberable, to the extent that my 6 1/2 year old daughter requested that we leave and never to return to ANY KFC ever again. Thank godness she said it.
    Hopefully this has now put her off KFC for good. As she mentioned, this would never happen at a McDonalds.
  • 0
    Mishmash
    KFC - in general the service has gone to pot, the staff are lazy, chat around with each other, don't know how to work the system as in taking orders and getting the food out quickly (the whole concept of fast food - is lost on them) - KFC Woodstock Cape Town Thursday 12/05/2011 - had to tell Liziwe more than 5 times that we wanted a coke and a diet coke besides the order for zinger wings, mash and an Hawaiian burger WTF is wrong with the staff at KFC - took more than 8 minutes to order, took about another 5 or more minutes to pack the food supposedly already ready to go???
  • 0
    KOOS
    I STAYS IN VEREENIGING AND BUY MY KFC AT THE THREE RIVERS OUTLET AND HAVE ONLY ONE COMPLAINT AND THAT IS THE OVER VISIT BY CUSTOMERS ON MONTH'S END.
  • 0
    Tshego
    Last night I went to the KFC at cnr Joubert and President in Johannesburg CBD. The service there is terrible! None of the cashiers were wearing name badges, they spoke to all the customers in Zulu a language that some of us do not understand. I stood there for close to ten minutes not being attended to and finally when they decided to attend to me, I was told the boxmaster meal that I wanted to order only comes in zinger. I was not even given a slip. Whoever is the store manager in that place, he or she clearly does not know what he is doing. I'm NEVER going back to that KFC or any other KFC for that matter. Chicken Licken will have to do for me from now on if I want chicken. A word of advice, please take your cashiers for customer service training as they clearly need it. This is from a VERY DISAPPOINTED CUSTOMER.
  • 0
    Collean
    I'm a regular client of KFC Durbanville and purchaser of the so call Famous Bowl.
    I ordered the 'Famous Bowl' through the driveway and getting home discovered that the container has change from a bowl as advistised to a rectangle container. This without being informed while ordering that the packaging has change and the amount of content is now less but still at the same price before>
    On enquirying with the branch manager of Durbanville on duty 22062011 I was informed that this is the way that the 'bowl' will now be ser ved. Come on KFC inform your clients!!!!! False advertising guys!!!!! iT'S NO LONGER A BOWL!!!!
  • 0
    JvR
    We have to vote with our feet. Even their portion for the sprinkle pops and chips on the picture does not correspond with the portion served. Hang them out to dry!!!
  • 0
    Busie
    KFC Adderley Street has the worst stuff.... My boyfriend & I buy our dinner every night,but I think tonight will be the last time I eat KFC again.One of your staff members licked her fingers after the shake spilled on her hand... How unhygenic & unprofessional too. TRULy FINGER LICkING GOOD......Secondly,They know I do not like the wings at all. The They never had a problem with it before & they used to be friendly. Tabokazi
    & Babalwa was on duty. Babalwa served me. The lady in the kitchen whose name I couldn't see,screamed that there was no chicken,its late. I asked her if there was no other chicken piece besides the wing. She mumbled something I didn't hear. I asked them for a refund ,the same lady said,I couldn't get my refund,unless if I was willing to wait till 10pm. When I asked why,they told me that the manager was not available. I told them ,there was no such. I worked at the Cape Grace as a waitress & as a supervisor,I couldn't believe such bad service. They told me ,their manager was busy. I demanded to see him,they said,he won't be able to see me,because he was busy with stock taking.. The lady in the kitchen told me AGAIN to wait until he is done at 10pm. I was furious & l told them to get him downstairs to refund my money or else I would haul him downstairs myself. I went up the stairs in an attempt to find him. That's when they were asking the other staff member to give me his lunch....What an insult.... I felt disrespected as a human being. When they saw that I was losing it,they called me back,telling me that they had to give me Daddy's lunch... Daddy justified the situation,telling me that ,they had to do me a favour by giving me his meal. I didn't expect any favours coz I can afford the meal. When I left,they were shouting & unhappy because of that incident.
    To add insult to injury,I found a strand of hair on my food. I'm NOT gonna buy my food in KFC ever again... The customer service is so bad. I'm scared, they might spit in my food next time I buy from that outlet.
    The other day,one of your staff members was fuming because I asked for extra vinegar,she said she is only allowed to give 1 vinegar per customer...
    Is that how you treat your customers. Check the footage for this day around 20H45, June the 23.
    From today onwards I will eat in Nandos,or somewhere else where I'm valued as a customer & human being. Unless you teach your staff customer service.. I will never eat KFC food again.

    DISGUSTED....
  • 0
    Disappointed
    Bought chicken at Greenpoint KFC and was charged 40c for plates that are usually given for free and the chicken was not up to standard. KFC is really not worth buying anymore, will stick to tikka chicken or Nandos. The KFC managers should really visit a Nandos outlet to learn a few things about service delivery.
  • 0
    shirley
    I was shocked that your prices have increased so much, but the food has decreased...
    on 23.06.2011 i bought the kfc bowl at bertrams kfc, i was surprised that the food was so little...i was still hungry,compared when it was first advised the meal use to be filling...not anymore, i got the same feedback from my collegues that i spoke to because i thout it was just me or the store was just been stingy in giving me what i paid for...its not worth it anymore...do something about it or u gona lose customers...

    regards
    shirley
  • 0
    Ian
    I have lived in the Alberton area for 23 years. upto to about 5 years ago i really used to enjoy KFC but not anymore. The Brackenhurst fanchise of KFC prepares and sells the worst chicken pieces that I have tasted in many years. it looks like the chicken is road kill or beaten with a baseball bat.it tastes revolting and is all slimey around the bone and on occasions is oily like it came out of a cold oil frying pan. This stuff is absolutely disgusting. I have no idea where they get there recipes from but it is not the same as what used to be served years ago.
    KFC used to be good quality and value for money. not anymore.

    I WOULD LIKE TO KNOW WHAT KFC ARE GOING TO DO ABOUT IT AND WHETHER I WILL GET A RESPONSE TO THIS COMPLAINT.
  • 0
    Jean shawman
    Awe, the service in k.f.c parklands next to shoprite is disgusting its sies and unproffesional. How do u employ such people? In this ancident on tuesday 2july a customer had an argument with the cashier who was so dirty and had scruffy hair and is not fit to work with food (a guy). He talled the customer to go to hell, they are disrespetfull and they dont value customers bad service can never be covered for, will be sure to expose their stupidity this is not the first incident i have witness kak service in this particular shop.. Sies
  • 0
    ?
    i  hate  kfc  your  food  is  rubish   I  will  never  eat  there  agen  told  all  my  frends  to  never  eat  there  and  they  told  there  frends
  • 0
    Bronwyn
    KFC Greenfields branch either needs to be burnt down or closed by its head office COMPLETLY! What a disgrace of a branch and KFC should be ashamed! There has not been ONE good experience at KFC and today i go there to get a bowl meal and get told they dont have the bowls but they can wash one out which was sitting at tills with KFC cards of some sort! ?????? If they this careless about hygiene id hate to know what the rest of the places hygiene may look like! I also ordered a rounder and it was issued on a kiddies burger BUN???? I asked to speak to the manager and she just stared at me in confusion and kept offering me the bowl which contained cards??????????? A word of advice to KFC get somebody in there to sort that branch out or have your name disputed! ITs disgusting and a waste of space so get rid of the branch in greenfields or sort it out!!
  • 0
    Bronwyn
    I totally agree with you!!!!!!!!!!!!!!!!
  • 0
    Thembi
    Go to KFC Eshowe branch opp Shoprite. The oil is re-used until the chicken is darkbrown in colour. Their drumsticks are size of my thumb.The service sucks.Where can I report this?
  • 0
    tracy
    i live in westidge mplain,we usaully buy kfc bt this evening was the blarry pits.they close 21;00 bt when my husband got there 18;15 they had no Buns and no Wings! now if u know u close that time then u make sure u have enough to last u especially if its the blarry end of the month! im so pissed off and dont talk about the loafers tht walk in and out and even use the toilet good god what do these ppl take us customers for???? and dnt even get me started on their [***] attitudes.. im never buying from any kfc again,and know that i am going to the VOICE cos u are just to ridiculous!!
  • 0
    d safodien
    I visited the canal walk kfc just before iftaar on saturday. We ordered a feast and a street wise 5 and service was so slow. I came at 6 and received my food at 6:37 and when we got the food we found that chicked was overfried and dry and 90% gravy and 10% gravy and the chicken was so bland and they didn't even have tomato sauce and the two cans coke was warm and I think I would have gotten betta service or quality of chicken in vangate mall. That was last time I eat at kfc in century city. I rather stick to my nandos or tika chicken. Kfc is about quality not quantity.  And please get people who know how to fry the original flavor of 11 herbs rather than overcooking chicken. And my kids are lovers of kfc now they say they rather eat mcd or steers when we go shopping again

    Thanks for poor quality
    D.safodien
    Rylands
    076 176 1786 (7am-4pm)
  • 0
    Jacques
    Was vandag 13 september net na 20:00 by kfc bethlehem ingestap en gehoor hoe n klient met die verkoops man gesels dat hy al 40minute wag vir sy order ek was toe heel voor in die ry en het 15 minute gewag en is nogsteeds nie gehelp nie nadat 2 ander persone ook gaan kla het hulle wag lank vir hulle kos ek koop minimum 2 keer 'n week streetwise pap en kry gereels teleurstelling soms is da so min pap en soms wee klein stukkies hoender is daar dan geen portion sizes nie dis uiters swak van n take away restaurant om sulke lang swak diens te lewer
  • 0
    KHULE
    HOW MANY KFC stores in south africa
  • 0
    Amanda
    Yesterday morning was the first game of the quoter finals for the Bokke against Australia.  I rushed to KFC to try out the new breakfast that they advertise.  Please do yourself a favor and rather eat McDonalds.  KFC breakfast suck.  We had 4 burgers, 4 toasted ham cheese and tomato sandwiches and 2 chicken mayo sandwiches. 4 cuppachino and brown sugar.
    I waited for 20 min at the drive through and the missed the first half of the rugby.  When we got home there was no sugar. Toasted egg and cheese sandwiches "I am allergic to eggs" very dry burgers, like it was made yesterday with a very greasy hush brown on it.  All the food was cold and tasteless.  All my friends that shared this breakfast with us and including us will never buy from KFC again. This was the branch @ Key West in Krugersdorp
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