Service Sucks

ComplaintsRestaurants & BarsKentucky Fried Chicken South Africa

Complaint

0
Tanaka Matimbe
Country: South Africa
I am a professional working in Malawi , on Friday the 24th of July I was in South Africa. I am a fun of KFC Chicken but I dont think so anymore after the Team Leader (Wilma) at KFC Somerset Mall in Capetown laughted right in our faces for having an accent that is not South African. When I asked about this she just laughed and said she couldn't help laughing at us because we sounded stupid!!! How on earth does one tell a customer that they sound stupid.This kind of service and attitude sucks for a Brand like KFC and they have just lost two loyal customers wont step my foot in a KFC restaurent again. Not that they care.

Comments

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  • 0
    Gerrit
    What must I do if I do not eat "white" meat but only brown to the chicken.
    Yet most of the stores refuse to assist one
    Must we boikot them ?
  • 0
    L. Noble
    I have no complaints about the food but the fact that they just dont give my ten cents change and twice they just laughed at me and said they will bring it. IT spoils my appetite and therefore yuor food as well.  this happenned at maitland bluedowns and belhar.                  it is theft you know since you dont regard me worthy of telling me you dont have change and still lie to me
  • 0
    michke
    Let me tell you something ... my family stopped a long time ago buying kfc, cause their chickens are on drugs and their prices is disgusting... we rather buy pizza or zebro chicken and chips with fresh salads ... zebro chickens are flame grilled and their barb. sauce is to die for...
  • 0
    Khalil Khan
    Pathetic Service at Fordsburg Outlet

    I waited 15 minutes for an order only to be told that my order was mixed up. Thereafter I demand my money back from the cashier Patrick which takes him a further 10 minutes to do. I have never received such pathetic service in my life and personally believe that KFC really needs to grasp the concept of customer service if they wish to have loyal customers as there many alternatives available in the chicken sector. CATCH A WAKE UP!!!!!!!!
  • 0
    rene
    I ordered a big meal for our family on 13 Jan 2011..from Weltevreden park Trusting all ok. Got home (10 min drive) noticed there were no pineapples on the hawaien burgers, drove back with the two burgers and my slip. They told me to drive to the next window and came back with the burgers, opened it and showed me the sliced pineapples. They made me a lier because they addded it quickly but by the time I got back home again, it was ice cold. For my inconvenience, why not made me fresh ones?!
  • 0
    not so nice
    Can someone from KFC please teatch their KITCHEN  staff AT KFC Mkuze kzn heigene  it is NOT SO NICE when their caps are removed and the sweat wiped of and then to carry on working with the food or to scratch the food out from their teath and then to carry on serving meals it is NOT SO NICE to place a order when this is seen we opted to turn around and go to the next town to stears.
  • 0
    Carol
    I went to Elardus Park Kentucky on Friday the 28 Jan 2011 asked for 4 zinger wing and 1 loaded fries. Gues what? The fries was fine, but the wings absolute not worth it, for R10.00? charged be more, but give me my moneys worth. Dont say it is 4 wings then it is actually 2 wings.Who determines which pieces must be given to a customer,  at what price, Manager of the store or Head Office?  What happened to Kentucky?
  • 0
    Carol
    How can you charge R10.oo for 4 zinger wings but it is actually 2 wings.  Is it only at Elardus Park or is at all Kentucky outlets?  Rather charge the custermer more, but dont dont advertise 4 wings and give two some people are not stupid. What is wrong with Kentucky
  • 0
    Andy
    Well new complaint.Your sevvice at Jacaranda is no good.
  • 0
    Andy
    Terrible service and staff that dont care.
  • 0
    R M S Mostert
    Today 4th February 2011 I visited the KFC in Gordons Bay Road, Strand. I bought a Streetwise 2.  I am still looking for the meat.  All I got was a wing with no meat on it and a thigh, which was cut in half.  I received the bone section.  No meat.  

    I won't be visiting this store again and will tell everybody.
  • 0
    melody
    So many complaints!!! Is there nobody all up there in their right minds, just come to Three Rivers and look around KFC it looks like TOILET! No one cleans up there can't imagine what is looks like in the kithen. The food is very unhealthy, my kids don't like it any more they always sick after that junk. Lets all go to NANDO'S.
  • 0
    carike
    On Friday the 11th of Feb. we went to 'the white' KFC in Potchefstroom around 10:35. Because this is a student town the fast foods are open till late. When we walked in there were one customer before us and one behind us. The lady takes my order(6 piece with 3 sides - 2 mini loafs, 2 mash and gravy and 2 coleslaw) and also take the money, gives me a receipt. She go's to the back finish packing for the customer before me and then go to the customer behind me and finish her order also. only to find that there is no mash and gravy. My question is How can she ring of the order if there is no stock? And also how come there is no stock for town like Potchefstroom that have all the student up on a friday night?
  • 0
    Big Joe
    | 1 reply
    All in all, everytime i buy their chicken, there is always something with it. Its either roten that you can smell it, or just by looking at it, it looks green. Only the zinger wings maybe, the chips is always dry as if its from last week. The other main problem is that, maybe they are franchising manners too. Cause all KFC staff treat people like they own the shop and customers are nothing. Bad manners are franchised at KFC IN SOUTH AFRICA.
    • 0
      Lj replies to Big Joe
      In KFC everthing is fresh they don't sell left overs never!! , the custormers they are rude they take out their stress out of the cashiers that shows that they dnt get respect from home they must stop always robbing kfc companies complain that they dnt get this and that but they did stop to be greedy
  • 0
    Hein van Zyl
    I went to KFC oppisite Cape Gate on the 20/03/2011 and on arrival there were already people from the drive through waiting in the parking area. I placed my order and was told that i had to wait about 8 minutes. Well it turned out to be about 45 minutes. While i was waiting people came back with orders that were wrong and the chicken was very oily. I asked for the manager and had to wait for her too (Kamilla) and she did not seem to think that there was something wrong.
  • 0
    Pounds Miskin
    Your article on the rock bottom KFC service at Ballito KZN fits the overall scene in today's South Africa like hand and glove, which fits the overall scene in Africa. It's sad to see the deterioration taking place from top to bottom when considering what South Africa once was.
  • 0
    J k
    Streetwise two & pap, Vredenburg kfc staff can't cook pap. Plz take off this meal from the menu until you got right pap. Hire somebody or buy pap. 6/10 for customer service.
  • 0
    MRS S VAN ROOYEN OF EAST LONDON
    | 1 reply
    I WOULD LIKE TO KNOW WHAT DOES KENTUCKY DRIVE THROUGH MEAN???
    • 0
      Drive thru means that u order within a minute not to decide what u wnt when u reach the first window and it does'nt mean u must order the whole menu and expect that u will get fast service , u suppose to spend only one minute in both windows
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