Leather sofas

ComplaintsFurnitureChateau D"Ax

Complaint

+2
Kelly Michaels
Country: United States
We purchased a leather sofa and loveseat made by Chateau D'Ax and sold by Raymour & Flanigan. The sofas were extremely expensive but we considered them an investment. Leather is supposed to get better with age and last 2-3 times as long as upholstered furniture.Our couches certainly have not improved with age. The leather has worn thin and there are now multiple holes which a patch cannot take care of. The protective finish has also worn off the cushions. I called the company to ask about cleaning products and conditioners and a pompous fool could babble nothing but "your manufacturer's warranty has expired".Couldn't even offer me a list of approved cleaners or conditioners--heaven forbid a leather furniture manufacturer actually carry their own products. Save your money and buy less expensive couches and than just replce them every few years. I definitely do not recommend Chateau D'Ax, better re-named Chateau D'Crap!

Comments

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  • 0
    Max
    | 1 reply
    I purchased a sofa today which is a Cindy Crawford Cream Leather sofa by Chateau D'ax
    I too purchased the warranty for 5 years. After reading the reviews I think I shouls cancel before deliver on Wednesday. PLEASE ADVISE REAL SOON
    • 0
      Carole replies to Max
      Hi!

      I purchase an ivory leather sectionnal sofa 5 years ago. I love it, very confortable, the leather is good quality but you have to cover it under  bright light . I live in Florida and the sun made the leather turn a little bit darker.

      Also be careful with jeans, they stain the leather. You have to clean it every 6 month with very little water and gentle soap, dry it immediatly and apply a special cream to keep it soft. Leather is skin... so clean it gently like you would treat your face.

      Be careful when they deliver your pieces. My corner section is a little bit higher and firmer then the rest of the set....Make sure if you take the extended warrenty to have everything they promess to be written bold and keep a copy handy..
  • 0
    Anne
    WOW!  We just purchased a sofa and loveseat "Marsala" and are thinking of getting the matching recliner.  Not so sure now that I've read this....hum....
  • 0
    Anne
    | 1 reply
    WOW!  We just purchased a sofa and loveseat "Marsala" and are thinking of getting the matching recliner.  Not so sure now that I've read this....hum....
    • 0
      Stella replies to Anne
      We're looking to purchase the "Marsala" from Raymour and Flanigan on July 2017. Now we're having second thoughts. Did you buy it? How had it age?

      In 2002, we bought a Chateaux D'ax couch and chair from the Famous Barr department store. They are full grain leather and look amazing today (no sagging, no fading, no creaking, etc.). But based on the comments here, it seems like the manufacturer uses poor quality leather now.
  • 0
    Cagen
    | 1 reply
    Bought used leather Chateau D'Ax sofa and 2 arm chairs. Furniture is now approx. 6 years old. Furniture is holding up well and looks like new . Guess I'm one of the satisfied customers- this time.
    • 0
      Bert replies to Cagen
      I too have the couch, loveseat, chair and 2 recliner s in chocolate look as good as the day I bought them
  • 0
    Alex
    I purchased a Chateau d'hack Marsala leather sofa from Raymour and Flanigan. As soon as I received it I felt like one of the cushions was much softer than the other two.  When I bought the sofa I also purchased the Platinum service agreement.  Two weeks in, I called for service.  The tech came out and looked at the sofa and within a minute told me there was nothing wrong with it. I told him that I can't sit on the cushion because it hurts my back.  He called his office and advised that he had adjusted the cushions ( big lie ) and all was well.  I waited another two weeks called Raymour and Flanigan and got a little loud.  Even though R and F has a no return or exchange policy which I didn't know about, they exchanged the sofa.  What I got in return is a sofa that has two smooth leather soft cushions and one rough pebble grained leather hard cushion.  I give up, they don't know that I will be calling them on their platinum agreement for every little thing for the 5 year duration of the plan.  Do not buy Chateau D'ax anything.  Unfortunately the worst company I have ever purchased from.  As for R and F, if they are going to exchange merchandise, just change the policy.
  • 0
    vivian whitfield
    my off white couch (sectional) was made in 1987 in italy. my 25 year old son has been sleeping on it for over a year, my grandson took a knife and striped two slits in it. some of the stitching is coming up in the middle. last week my cousin brought me a beautiful brown leather couch, and they took my couch out side. i want my chateau back, there has never been a more comfortable couch. when i think of it i feel like i'm dreaming, it was so cozy. i feel like i lost a friend.  P.S. i CLEANED my beautiful leather with diaper wipes.
  • 0
    leslie
    I have a cream milan sofa that I've had for 4 years with 2 cats, one that weighs 20 lbs. My cats have full claws & they do not penetrate. My husband has been sitting in the same spot for 4 years & you cannot look at the sofa & see where he sits. He wears jeans or black pajamas & they have not stained the leather. I spilled salsa & red wine & did not stain the leather. I love mine so much I"ve put Chateau D'ax & Natuzzi in my clients homes as well as selling my friends & family on them. As far as cleaning, treat your furniture as you do your leather car seats. Go to the auto store & get leather cleaner & conditioner if
  • 0
    Former Macy customer
    Leather Chateau D'Ax sofa with dual recliner purchased two years ago from Macy's now has such a sunken seat that I put a pillow on top to fill the cavity.  The problem started becoming noticeable within a year.

    Now a warranty inspector/repairman says the back must be removed and one or two sheets of one-inch high-density foam inserted to restore firmness.  Frame and mechanism are covered for three years.  Padding was only for one year.  I've told Macy's that the store should inform buyers that this is a disposable sofa, good for a year or less.  Now I'm turning to Chateau D'Ax.
  • 0
    LInda W
    I'm considering purchasing the Chateau Phoenix line loveseat and chair.  I have not seen any complaints regarding that style.  Of course store tells you furniture will need to be treated when purchsed.
    Should I be concerned?
  • 0
    Brownmet
    | 3 replies
    I'm thinking about purchasing a 2 piece Chateau D'Ax
    oyster sectional (Corsica) from Bloomies. Has anyone bought this model?
    • 0
      Maxi0614 replies to Brownmet
      This is what I'm thinking to buy too. They have a sale going on right now. But not sure if it's worth the money. Did you buy them?
    • 0
      Barbara in Northern VA replies to Brownmet
      Same here. I am thinking of buying the Chateau d'Ax Corsica model in black. Has anyone replied to your inquiry?
    • 0
      MaryK replies to Brownmet
      The quality is extremely bad. Stay away from iy
  • 0
    maxi0614
    I  just went to MACY'S and Bloomingdales to look for a sectional leather sofas. I like the stayle of he Chateau d'ax at a price of $5042; but since they have a sale the price will be reduced to $3K. The one at Macy's was made by Natuzzi for only $1999. We use our sofa's a lot. And our dog (pug) always sleeps on it. With all your comments, I'm not sure which brand is the better buy. Of course the Chateau is a bit nicer. But the leather used is very much the same. Any thoughts? Please....
  • 0
    Adnil
    | 1 reply
    I recently purchased from Macy's the 5 piece Natuzzi sectional called Andrea.  The cushions on the recliner chairs are already getting soft after 2 months.  In addition, one recliner was on a slant.  When I looked underneath the recliner, I saw the wooden support going across was broken.  This could have been damaged in transit, I do not know.  I went back to Macy's and if the manager OKs it, I would like to purchase the Chateau D'Ax called Damon.  It is a 3 piece sectional (loveseat, couch and corner piece).  Does anyone have any info on this set?  Thanks.
    • 0
      COguy replies to Adnil
      Hi...have you ended up buying damon?  We placed an order but they are our of stock until mid November.  Thanks,
  • 0
    YMRESQ
    We purchased a Chateau d'ax Marsal four piece leather furniture set from Raymour and Flanagan in March 2012, we also purchased the platinum protection plan. Within weeks, the back of the furniture and the cushions started fading. As the fading got worse, I called for service. I asked the reason it was fading so soon, they replied that it was very use, oil in our hair,etc. I responded that we do not sit or put our heads on the back of the chairs. They still stuck with their posititon that the fading was from normal wear and tear.  I sent pictures and told them that the furniture must be defective because we had not used the furniture that much and we certainly don't come in contact with the back of the furniture. They offered a one time replacement under the protection agreement; however, I would no longer have the agreement. Finally, they sent a technician out to reseal it. Within days, it started to fade. I called and they offered to reseal it again. I said no, I wanted a store credit to get something else. Again, they said it would be a one time replacement with no protection agreement. Now, I am looking for an expert on furniture to ascertain whethe this furniture is defecture while I am within the one year manufacturer's warranty. If any one has any referrals please advise. I would never ever buy leather furniture froim Raymour and Flanigan again.!
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