DO NOT BUY MAYTAG AND DO NOT USE A& E FACTORY SERVICE!
Complaint
Maria
Country: United States
This is a complaint against both A&E Factory Service and Maytag (which is Whirlpool).
We purchased a microwave in April. In June the Microwave breaks. We call Whirlpool and then tell us to call their ‘preferred warranty service’ A& E. We call A& E and were told the soonest they could come out would be in 10 days. In addition, we have to be home between the hours of 8am and 5pm (not kidding about that) and if the drive called and no one answered it would be an automatic reschedule. So my husband take off of work and sits by the phone waiting.
Around 3:30 he calls A& E to see how much longer he needs to wait. They tell him we are next on the list. At 5:45pm the technician calls to tell us they would not be coming out and need to reschedule. You can imagine how happy I was to hear that. The soonest they could get us in was July 23rd. I asked to speak with the manager and after all my complaining they moved it up to the 19th. Same rules apply. Need to be at home between 8am and 5pm and you must answer the phone when they call. A& E does show on July 19th and says he needs to order parts and would reschedule us for August 1 st .
I don’t think so!! I call A& E and get no where. They can’t do anything, they need to order parts and don’t know when they will be in. Now I call Maytag (Whirlpool) to complain regarding their ‘preferred warranty service provider’ and to see what we can do. They said they are going to put a rush on the parts, have them shipped directly to A& E and give me an extra year warranty on my microwave.
Ok, not happy, but I will settle. That was on the 19th. On the 23rd I called Maytag to see if they had an estimated ship date of the parts. They have no record that parts were ordered (just what I wanted to hear). I speak with the supervisor and she tells me the parts are on back order and she will call me in 3-4 days to let me know one of two things. Either they will wait for the parts and repair the microwave OR they will just replace it. That day came and gone.
I called Maytag again. They tell me the parts won’t be here until August 20th and they are sending my ‘case’ to a special division to see if they can get my microwave replace. ARE YOU KIDDING ME!! Here it is the 31st , no parts and still my microwave is not working. I have been without a microwave for a month now. NOT ACCEPTABLE. DO NOT BUY MAYTAG AND DO NOT USE A& E FACTORY SERVICE!!!!!!!!
We purchased a microwave in April. In June the Microwave breaks. We call Whirlpool and then tell us to call their ‘preferred warranty service’ A& E. We call A& E and were told the soonest they could come out would be in 10 days. In addition, we have to be home between the hours of 8am and 5pm (not kidding about that) and if the drive called and no one answered it would be an automatic reschedule. So my husband take off of work and sits by the phone waiting.
Around 3:30 he calls A& E to see how much longer he needs to wait. They tell him we are next on the list. At 5:45pm the technician calls to tell us they would not be coming out and need to reschedule. You can imagine how happy I was to hear that. The soonest they could get us in was July 23rd. I asked to speak with the manager and after all my complaining they moved it up to the 19th. Same rules apply. Need to be at home between 8am and 5pm and you must answer the phone when they call. A& E does show on July 19th and says he needs to order parts and would reschedule us for August 1 st .
I don’t think so!! I call A& E and get no where. They can’t do anything, they need to order parts and don’t know when they will be in. Now I call Maytag (Whirlpool) to complain regarding their ‘preferred warranty service provider’ and to see what we can do. They said they are going to put a rush on the parts, have them shipped directly to A& E and give me an extra year warranty on my microwave.
Ok, not happy, but I will settle. That was on the 19th. On the 23rd I called Maytag to see if they had an estimated ship date of the parts. They have no record that parts were ordered (just what I wanted to hear). I speak with the supervisor and she tells me the parts are on back order and she will call me in 3-4 days to let me know one of two things. Either they will wait for the parts and repair the microwave OR they will just replace it. That day came and gone.
I called Maytag again. They tell me the parts won’t be here until August 20th and they are sending my ‘case’ to a special division to see if they can get my microwave replace. ARE YOU KIDDING ME!! Here it is the 31st , no parts and still my microwave is not working. I have been without a microwave for a month now. NOT ACCEPTABLE. DO NOT BUY MAYTAG AND DO NOT USE A& E FACTORY SERVICE!!!!!!!!
Comments
Don't buy maytag! it's all cheap crap!