DO NOT BUY MAYTAG AND DO NOT USE A& E FACTORY SERVICE!
Complaint
Maria
Country: United States
This is a complaint against both A&E Factory Service and Maytag (which is Whirlpool).
We purchased a microwave in April. In June the Microwave breaks. We call Whirlpool and then tell us to call their ‘preferred warranty service’ A& E. We call A& E and were told the soonest they could come out would be in 10 days. In addition, we have to be home between the hours of 8am and 5pm (not kidding about that) and if the drive called and no one answered it would be an automatic reschedule. So my husband take off of work and sits by the phone waiting.
Around 3:30 he calls A& E to see how much longer he needs to wait. They tell him we are next on the list. At 5:45pm the technician calls to tell us they would not be coming out and need to reschedule. You can imagine how happy I was to hear that. The soonest they could get us in was July 23rd. I asked to speak with the manager and after all my complaining they moved it up to the 19th. Same rules apply. Need to be at home between 8am and 5pm and you must answer the phone when they call. A& E does show on July 19th and says he needs to order parts and would reschedule us for August 1 st .
I don’t think so!! I call A& E and get no where. They can’t do anything, they need to order parts and don’t know when they will be in. Now I call Maytag (Whirlpool) to complain regarding their ‘preferred warranty service provider’ and to see what we can do. They said they are going to put a rush on the parts, have them shipped directly to A& E and give me an extra year warranty on my microwave.
Ok, not happy, but I will settle. That was on the 19th. On the 23rd I called Maytag to see if they had an estimated ship date of the parts. They have no record that parts were ordered (just what I wanted to hear). I speak with the supervisor and she tells me the parts are on back order and she will call me in 3-4 days to let me know one of two things. Either they will wait for the parts and repair the microwave OR they will just replace it. That day came and gone.
I called Maytag again. They tell me the parts won’t be here until August 20th and they are sending my ‘case’ to a special division to see if they can get my microwave replace. ARE YOU KIDDING ME!! Here it is the 31st , no parts and still my microwave is not working. I have been without a microwave for a month now. NOT ACCEPTABLE. DO NOT BUY MAYTAG AND DO NOT USE A& E FACTORY SERVICE!!!!!!!!
We purchased a microwave in April. In June the Microwave breaks. We call Whirlpool and then tell us to call their ‘preferred warranty service’ A& E. We call A& E and were told the soonest they could come out would be in 10 days. In addition, we have to be home between the hours of 8am and 5pm (not kidding about that) and if the drive called and no one answered it would be an automatic reschedule. So my husband take off of work and sits by the phone waiting.
Around 3:30 he calls A& E to see how much longer he needs to wait. They tell him we are next on the list. At 5:45pm the technician calls to tell us they would not be coming out and need to reschedule. You can imagine how happy I was to hear that. The soonest they could get us in was July 23rd. I asked to speak with the manager and after all my complaining they moved it up to the 19th. Same rules apply. Need to be at home between 8am and 5pm and you must answer the phone when they call. A& E does show on July 19th and says he needs to order parts and would reschedule us for August 1 st .
I don’t think so!! I call A& E and get no where. They can’t do anything, they need to order parts and don’t know when they will be in. Now I call Maytag (Whirlpool) to complain regarding their ‘preferred warranty service provider’ and to see what we can do. They said they are going to put a rush on the parts, have them shipped directly to A& E and give me an extra year warranty on my microwave.
Ok, not happy, but I will settle. That was on the 19th. On the 23rd I called Maytag to see if they had an estimated ship date of the parts. They have no record that parts were ordered (just what I wanted to hear). I speak with the supervisor and she tells me the parts are on back order and she will call me in 3-4 days to let me know one of two things. Either they will wait for the parts and repair the microwave OR they will just replace it. That day came and gone.
I called Maytag again. They tell me the parts won’t be here until August 20th and they are sending my ‘case’ to a special division to see if they can get my microwave replace. ARE YOU KIDDING ME!! Here it is the 31st , no parts and still my microwave is not working. I have been without a microwave for a month now. NOT ACCEPTABLE. DO NOT BUY MAYTAG AND DO NOT USE A& E FACTORY SERVICE!!!!!!!!
Comments
out and I was refered to A&E. A&E set up an appointment for a Wednesday
between 1-5 PM. The evening before the scheduled repair they called and made sure that we would have someone at home between those hours. Repair day came and I patiently waited beginning at 1 PM. At 4:30 still nothing so I called A&E and the very rude woman advised that they were overbooked and she would reschedule for the following week on Wednesday. I stated that this was unacceptable and she continued to become more irate and refused to listen to what I had to say. I ended my conversation and immediately called the people that I have the extended warranty contract and they gave me another provider. This provider set up an appointment for Saturday 8-12. The Technician arrived apporximately 11:40AM and looked at the control problem we were having with our washer. After looking at it for 20 minutes he stated that he would have to order a new clock and control mechanism. Since it was a Saturday, he stated that he can't find out anything until Monday to see if the parts are available in town or they will have to order from manufacturer. My jury is still out on this new provider but I can tell you I have absolutely no confidence in the technician that came to diagnose our problem. It seems only time will see where this will take us. After this experience I will never get another extended warranty.
I need a help from any right customers. Please e-mail me any informations. Thank You for your kindness. Today. 11-30-2009,
I'm sick and tired of this crap from retailers AND manufacturers and I'm not taking it anymore - Sarah Palin just THINKS she's gone rogue.
And yes, there will be no more appliances from Maytag or Whirlpool.
Take the original complaint that started this thread, ADD in 4 visits for the same issue (only this is a Maytag dishwasher) THEN add that I have had to on the Fifth service Call reschedule to next day because part didn't show (so now 2 MORE days of work in addition to the 4 above), Then add in that I was here ALL day, and called at 2 to find out why no one had called yet, to be told that they haven't gotten to me yet.
Then to call at 5:04 to be told that they had "Come to my house and tried the door and no one was home, and we left a tag" and that the tech had gone home for the day
I have been home ALL DAY! ALL DAY. I went outside to look for the tag.
NO TAG.
I come back to the phone...they had hung up!
I had to start all over.
The tech "has not uploaded his route info yet so we cannot reschedule you until he does.
WELL WHEN WILL THAT BE?! "We don't know".
So why don't you just see if there is something available tomorrow morning (Sat),
we can't you are still open in the system as being serviced...
So can't you just open a new ticket ? NO.
You can call back first thing tomorrow to see what we can do...
ARE YOU KIDDING?
What so you can upset me another day and tell me there is no appt avail?
ugh.
Oh did I mention the phone call took over 48 minutes?
Great Customer Service A & E Thanks.
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We had a Over the Range microwave and an oven , both Maytag.
The handle on the oven broke in 2 years and the microwave quit working in 4 years with a year warranty left on it.
We called the Maytag repair man, Dale's Appliance of Hot Springs AR, and he ordered parts which kept being back ordered for over a year. We would call him and we got no return response after he would tell us he would check on it and call us back.
After calling the BBB, he still did not respond and either did Maytag.
I will NEVER buy another Maytag.
The next one lasted about 1-1/2 years so no warranty
If the only dishwasher out there was a maytag i would get a hose.
Your an idiot that works for a terrible company that takes advantage of people that work hard for there items and we should expect quality products with quality service.