damage to my home
Complaint
bob chenault
Country: United States
on nov 5th i had direct tv installed in my home the direct tv insstaller fell through my ceiling. i was told he would have to call his supervisor to come look at the damage and take pictures of it as well. his supervisor came out viewed the damage and said they would pay for it to get repaired as soon as i got an estimate of the damage. i did this nov 7 i got 3 estimates called nate faust whom was the supervisor i was to deal with he said fax all estimates and we should have it repaired within a week. i called each person that i had asked them to fax it to him. he called left a message on my answering machine letting me know that it was okay to have one of the companys come out and repair it then he would pay them. i called him back to let him know whom i had chosen and i wanted to know how this person would get paid he said call him back or he would call me back to let me know how it would be handled. nov 14 i called him he said everything was good and my claim was approved and he directtv would send me a check in a week for the damage to be repaired. i did not want to have the person fix my ceiling till i got the check. nov 21 called nate to let him know i had not received anything no answer just his voicemail left a message kept calling to let him know that i had company coming and needed my ceiling fixed no answer just voicemail. needles to say ceiling was not fixed before thanksgiving. kept calling nate after no return calls from him called his supervisor was told they would have nate contact me about this and if not him someone would call me . dec 4th nate finally returns my call with an excuse about he's the low man on the totum pole and he gave me ron andersons number told me to call him and he could help me. now let me tell you i have seven children and having this hole in my ceiling during the cold winter months was inconvenient to my family i went ahead and paid for the repairs to my ceiling because of them and because my heating bill was outrageous because of this i have yet to receive payment for the damages that occurred at my residence i still am having a hard time getting anyone at direct tv to help me they keep saying they did not get the fax of my damages i have pictures that i took of the ceiling they said send it to damage claims @ directv.com there is no website for this i am very upset i do not plan on staying with them after my year contract does anyone know who i can contact to get this problem resolved?
Comments
I ahave been emailing and calling ever since, but as you know, there is no one that you can talk to and when you call customer service they pass you on to the claims department better known as "The Twilight Zone" Or "Land of Lost Claims". Here it is the 20th of July, almost a month later and still no response.