damage to my home
Complaint
bob chenault
Country: United States
on nov 5th i had direct tv installed in my home the direct tv insstaller fell through my ceiling. i was told he would have to call his supervisor to come look at the damage and take pictures of it as well. his supervisor came out viewed the damage and said they would pay for it to get repaired as soon as i got an estimate of the damage. i did this nov 7 i got 3 estimates called nate faust whom was the supervisor i was to deal with he said fax all estimates and we should have it repaired within a week. i called each person that i had asked them to fax it to him. he called left a message on my answering machine letting me know that it was okay to have one of the companys come out and repair it then he would pay them. i called him back to let him know whom i had chosen and i wanted to know how this person would get paid he said call him back or he would call me back to let me know how it would be handled. nov 14 i called him he said everything was good and my claim was approved and he directtv would send me a check in a week for the damage to be repaired. i did not want to have the person fix my ceiling till i got the check. nov 21 called nate to let him know i had not received anything no answer just his voicemail left a message kept calling to let him know that i had company coming and needed my ceiling fixed no answer just voicemail. needles to say ceiling was not fixed before thanksgiving. kept calling nate after no return calls from him called his supervisor was told they would have nate contact me about this and if not him someone would call me . dec 4th nate finally returns my call with an excuse about he's the low man on the totum pole and he gave me ron andersons number told me to call him and he could help me. now let me tell you i have seven children and having this hole in my ceiling during the cold winter months was inconvenient to my family i went ahead and paid for the repairs to my ceiling because of them and because my heating bill was outrageous because of this i have yet to receive payment for the damages that occurred at my residence i still am having a hard time getting anyone at direct tv to help me they keep saying they did not get the fax of my damages i have pictures that i took of the ceiling they said send it to damage claims @ directv.com there is no website for this i am very upset i do not plan on staying with them after my year contract does anyone know who i can contact to get this problem resolved?
Comments
My wife comes home from work at approximately 5 p.m. and finds the installer working in the attic... the access door is in the back of the home, located in my home office... the front door is standing wide open, as well as the garage door in the back, and there's a heat index of 105 degrees, a/c is working overtime. In addition to this, the appearance of the cabling and dish was very unprofessional and sloppy. (Back when I was an installer, I would have been canned for that alone!) The installer had no reference materials, such as guides, operating instructions, and gave my wife and mother-in-law no instruction on the operation of the system. Neither did he stay around for the (4) systems to complete their downloads. I arrived shortly before the installer's departure, but I wasn't given time to inspect anything before he left, and only learning about these problems afterwards. On top of all this, I went to each room to inspect his workmanship; oh boy... cables left hanging out of all the TV stands, personal property and accessories scattered or misplaced, etc... Then the big "OH-NO"! As I was inspecting the installation in the living room, I found that the guy had removed the shelve over the flat screen on our entertainment center (totally unnecessary, since the TV swivels 180 degrees either direction) Well, whilst this moron was attempting to remove this shelve, he ignored the fact that there were some personal items being displayed upon the shelf, very special items that mean a lot to us and our family, irreplaceable heirlooms and such... I found those items (glass & porcelain) in pieces behind the TV and entertainment center. The 'effin disrespectful idiot didn't even inform us that he had any problems, and/or damaged anything! Now we are out of some very sentimental belongings, and all Directv can say is, "What's the value?" Dammit! It's not the worth that bothers me, but instead it's the quality of service and the ethical aspects of their employees. If this numbskull would do this and then not inform us, then now I'm worried about the installation quality, i.e. the roof mount, the cabling, and on and on and on. I've decided that I'm going to have them send a senior installer to inspect the work this moron did, and I'm going to make them offer me a value for the damage that was done to our personal property.
They have not yet come out to view the damage I called them the same day it happend only got an email saying hope we resolved your issues with dtv !! This is [***]