damage to my home
Complaint
bob chenault
Country: United States
on nov 5th i had direct tv installed in my home the direct tv insstaller fell through my ceiling. i was told he would have to call his supervisor to come look at the damage and take pictures of it as well. his supervisor came out viewed the damage and said they would pay for it to get repaired as soon as i got an estimate of the damage. i did this nov 7 i got 3 estimates called nate faust whom was the supervisor i was to deal with he said fax all estimates and we should have it repaired within a week. i called each person that i had asked them to fax it to him. he called left a message on my answering machine letting me know that it was okay to have one of the companys come out and repair it then he would pay them. i called him back to let him know whom i had chosen and i wanted to know how this person would get paid he said call him back or he would call me back to let me know how it would be handled. nov 14 i called him he said everything was good and my claim was approved and he directtv would send me a check in a week for the damage to be repaired. i did not want to have the person fix my ceiling till i got the check. nov 21 called nate to let him know i had not received anything no answer just his voicemail left a message kept calling to let him know that i had company coming and needed my ceiling fixed no answer just voicemail. needles to say ceiling was not fixed before thanksgiving. kept calling nate after no return calls from him called his supervisor was told they would have nate contact me about this and if not him someone would call me . dec 4th nate finally returns my call with an excuse about he's the low man on the totum pole and he gave me ron andersons number told me to call him and he could help me. now let me tell you i have seven children and having this hole in my ceiling during the cold winter months was inconvenient to my family i went ahead and paid for the repairs to my ceiling because of them and because my heating bill was outrageous because of this i have yet to receive payment for the damages that occurred at my residence i still am having a hard time getting anyone at direct tv to help me they keep saying they did not get the fax of my damages i have pictures that i took of the ceiling they said send it to damage claims @ directv.com there is no website for this i am very upset i do not plan on staying with them after my year contract does anyone know who i can contact to get this problem resolved?
Comments
Let me know. Mike
The problem is people are trying to work with the local installers without the DirecTV corporate claims department knowing about it. They are also probably not following the directions they are given out of righteous indignation in some cases.
The corporate claims department will ensure they work with you. Just leave the account number when you leave a message. This is like a pin number that ensures it's someone related to the customer enough to know the account number. They might not call back without you leaving the account number -
Follow the instructions they give you and don't be pissy about the whole thing - be persistent - call 303-712-5033 and leave a message with your account number - They will work with you if you work with them
You also have to be able to demonstrate the damage - No matter what you SAY happened, if you have no proof, then you have no claim. No matter how much we all want it to be so, this ain't Mayberry folks! You have to DEMONSTRATE what you assert.
After reading these comments it sounds like I'm screwed, but I'm not giving up. Dude drilled holes all the way through my home in 4 spots and was told to use the old cable holes. I also keep getting voice messages. I know they are a bit company, but I will seek legal action.
You can injure your invited guests too. Your homeowners insurance may be voided. Legal fees can bankrupt you. Resale may be delayed or lost while the inspectors for the buyer and seller debate the remedy. All of these things have already happened to others. Join forces, defray the cost, get an attorney to take the cases on a contingency fee basis, and fight the [***]!
Why waste time with irresponsible corporations?
Re: DIRECTV Account: 45^50#01
Dear Mr Miller,
We have received your recent inquiry
After a receiver catching fire in my home blowing up a $5,000 TV a move 4 scheduled installations ending up with a large damage claim when the 5th appointment was kept. I then receive an email from the claims unit while the new lead tech and a supervisor was here with the attachment containing someone else's name and acct info. I do know that the office of the president is watching my claim at this point only because every time I have any interaction with anyone at the company I now email them also so they can monitor my account and account issues. Hope all worked well for you just thought it was funny to see your name out here.
http://www.directv.com/DTVAPP/global/contentP ... 960016#h:543.77
We upgraded to Directv's HD receivers and DVR a year ago and since June of this year have been having constant power surges basically in the rooms where the DVR and receivers are. These power surges can range from 2 to 4 times a day and shortly occur once we turn on Directv. Our tv turns off and the receiver then immediately turns back on. Since May we have gone through 14 DVR and Directv is saying that we have an electrical problem with our 17 yr old house. We have had 3 electricians come out and each have said that my house is grounded, wiring and voltage is fine, yet my garage doors up and close by themselves, my computer has crashed 3 times and my telephone landline is constantly going dead. My husband and I are at wits end because Directv basically lives at my house and they keep insisting that everying is wired properly and that we have an electrical problem. They're telling me that the transformer that my house is connected up to is going bad and to contact my electric company. My other neighbors are not expericing these problems because we are the only house connected to this transformer. Are there any electricians out here that work for an electric company reading this, your feedback would be greatly appreciated. We don't know what to think beside get rid of Directv