Omitting information, hidden charges

ComplaintsOnline StoresPosterPass.com

Complaint

0
Oliver
Country: United States
I saw an advertisement offering 4 posters for $2.00 each. I ordered four posters, and when I checked my credit card statement I saw a $39.00 charge. I never agreed to this!  

I went to their website and discovered that they enroll you into some kind of membership. The terms and conditions of this service are not clearly posted on the order page. I think they do this on purpose to hide the fact that the customer will be billed more than he expects.

Their terms of service do not even specify how much they charge for shipping and handling. It's clearly a violation. Every customer is not aware how much they will take from the credit card. Here is from their site

"Your initial order will be shipped to you within 10 days of your ordering. Please wait at least 2 weeks from order to receive your initial order. A one-time handling fee  will be added to your order. Cancel anytime by calling us at 877-807-2929."

I called to cancel my "membership" right away.

Please note that they will charge you a whopping $9.95 per poster, plus a shipping and handling fee.

Run from this company. I hope someone gives them a lesson and closes their business.

Here is a link to their Terms of Service. Please read carefully before making your decision.

https://www.posterpass.com/TC.php

Comments

123...891011121314Next
  • 0
    Mike
    Is this how the Illinois State Attorney General does his job?

    This criminal enterprise has been operating for at least three years this way!

    Why are they not in jail?

    A little bribe money in the right place, maybe?
  • 0
    Mike
    They seem to just pick a number they think they can get away with and charge away.

    I'm told I'll get a refund of the $79 they charged me and that the account is closed. We'll see.

    BTW, the phone numbers online are useless. They hung up on me.

    This one worked:
    847-424-0954
  • 0
    Mad Mark
    This company charged my debit card 5 times in one week for 39.80 before I knew it I was in overdraft with my bank recieving 10 over draft charges of $30 each before I could get the card turned off. I returned all the posters I recieved and would jst like to get m money back. Add my name to the list if we are going to get together a class action suit. This company should be out of business.
  • 0
    Taneshia Franklin
    I ordered four posters and was charged over 300 to date for those four posters, I tried to cancel a membership that was never presented to me and i was called a derogative word and told to shut up this is fraudulent and very unprofessional and yes it is time for a law suit who is up for it?
  • 0
    brittany La Couture
    yes please.  they charged me close to $400 before i realized what was going on because i was away at school.  I returned ALL the posters and 4 months later i am still paying off my credit card bills... they never credited my account!!
  • 0
    scott umstead
    Do not believe these poster pass [***]! they will screw you they did me as well, fake number and all.  [***] lets start a class action.
  • 0
    Bly
    Has anyone been getting posters sent to them from Poster Pass under the "Especially Posters" brand name?  Same return address, same customer service numbers.
  • 0
    HZA
    Those [***] got me for 79.00 I just saw my bank statement and who knows how long they've been doing this, plz email me DJHYPNOTIZE@GMAIL.COM I'd like to complain and sue!
  • 0
    Bryan
    I can't believe I'm seeing all this on here I just got off the phone with my credit card company after getting my latest bill. I had signed up for 5 posters for 25 dollars through a myspace promo and then have been charged $79 every 3 or 4 days. I didnt even get my the posters I had selected, they sent me two and they were the wrong ones. This is unreal that so many people are on here and this place is still in business. They need to go down...hard
  • 0
    Justin
    hey, yea i just caught them takeing 80 bucks out this month and i missed one 80 dollar one last month... im down with this class action.. who ever is gonna run this and knows what to do let me know how, send me an e-mail at thebluefootedboobie@hotmail.com ... subject line it class action PosterPass so i know its not junk mail.. thanks
  • 0
    christian!
    i also was ripped off !! over 130 dollars of garbage and only 4 posters at start! and to top that off. ive been calling them over and OVER for my money back!  they are lagging on my refunds delinquently!
  • 0
    titan
    im all for the lawsuit, where do i sign up. its time America took back our money and put these scammers out of business!!! someone post where we can go to do a class action against them, thanks.
  • 0
    titan
    i have contacted this lawyer for a class action lawsuit, for anyone who has been defrauded from this company you should please contact Mr. Baumkel and tell him your story. hopefully this scamming will stop once and for all.

    Contact: Mark S.Baumkel                                                              
    30200 Telegraph Rd., Ste. 200
    Bingham Farms, Michigan 48025
    (248)642-0444; (800)288-9080- Toll Free
    m.baumkel@p-ppclawfirm.org
  • 0
    lucemarz
    Well I bought something on august and after the first scam order I cancelled but they seemed to have already billed 4 items on my card. I had to wait for all the items to come to my home, then I returned them. I had to wait 3 weeks for them to get to poster pass and then 30-60 days. On November 8th their time was up. I have not gotten a thing from poster pass. I am in for a class action suit.
  • 0
    lucemarz
    P.S. You can reach me at lucemarz@live.com
  • 0
    Dan
    Well it sounds like a whole bunch of people have been ripped off by these crooks. I bought 4 posters in 2008. Just this month ( 1 year later ) they debited my account again without any authoization of notification. I have made multiple calls with negative results. I am sending a letter now, but will probably have the same result. A class action lawsuit is in order. Count me in deasley37@yahoo.com
  • 0
    Richard B
    Just to let all of you know, I am pressing criminal charges in Pennsylvania, Michigan, Wisconsin and most notably Illinois against their company. If you could, please send details about your complain. (When you signed up, when you canceled, how much they charged you, where your order took place, etc)

    If there is a class action suit going on, let me know. Otherwise, I'll see about starting it.

    Email: rbobholz@gmail.com

    Thank you all, and I sincerely hope we can resolve our collective issue.
  • 0
    Jackie morgan
    I did get a refund so maybe I'm one of the people who aren't that angry.  I spoke to CustomerService@posterpass.com and I got my refunds in a week.
  • 0
    Aross1975
    Count me in!  I have reported them to the Federal Trade Commission and the BBB of Illinois. Posterpass is just one of many companies listed under Peel, Inc.

    This is the report from the BBB:

    BBB Rating for Peel, Inc.
    Based on BBB files, Peel, Inc. has a BBB Rating of D+ on a scale from A+ to F.
    Reasons for this rating include:
    •1657 complaints filed against business
    •Business has failed to resolve underlying cause(s) of a pattern of complaints.
    Click here for an explanation of BBB Ratings
    Consumer complaints allege undisclosed or unauthorized charges, lack of clearly disclosed shipping and/or membership fees, and deceptive advertising. Consumers further allege receiving multiple orders of merchandise that has not been ordered and/or authorized, and subsequent difficulties obtaining refunds.

    Furthermore, many complainants allege purchasing posters from posterpass.com at a particular price, and report having been charged a much higher price and allegedly unknown fees for the transaction.

    Customer Complaint History for Peel, Inc.
    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
    BBB processed a total of 1653 complaints about Peel, Inc. in the last 36 months, our standard reporting period. Of the total of 1653 complaints closed in 36 months, 1230 were closed in the last year.
    These complaints concerned :
    16  regarding Issue Not Defined  



    97  regarding Advertising Issues  
    6 - Advertised price not honored
    1 - Advertised service not available
    3 - Advertised terms not honored
    29 - Advertisement did not disclose all conditions required to take advantage of an offer
    2 - Advertisement misrepresented a product
    8 - Advertisement misrepresented a service
    12 - Bait & switch advertisement
    3 - False or unsubstantiated claims in advertisement
    33 - None of the Above - Advertising Complaint Issue


    599  regarding Billing or Collection Issues  
    30 - Failure to correct billing errors
    1 - Failure to provide itemized billing as requested
    2 - Failure to substantiate charges
    22 - Improper collection practices
    125 - None of the Above - Credit, Billing or Collection Complaint Issue
    120 - Unauthorized bank debits
    299 - Unauthorized credit card charges


    25  regarding Contract Issues  
    1 - Failure to honor a contract or agreement
    7 - Invalid or false contract
    11 - None of the Above - Contract Complaint Issue
    6 - Unauthorized changes to the contract or agreement


    26  regarding Customer Service Issues  
    5 - Failure to provide promised assistance or support for products or services
    4 - Failure to respond to phone calls or written requests for assistance or support
    17 - None of the Above - Customer Service Complaint Issue


    17  regarding Delivery Issues  
    4 - Delivery of unordered products
    7 - Non-delivery of products
    6 - None of the Above - Delivery Complaint Issue


    2  regarding Guarantee or Warranty Issues  
    2 - Failure to honor money-back guarantees


    5  regarding Product Issues  
    1 - Defective, damaged, or incorrect product received
    4 - None of the Above - Product Quality Complaint Issue


    622  regarding Refund or Exchange Issues  
    345 - Failure to honor promised refunds, exchanges, or credit
    95 - Failure to honor refund, exchange or credit policies
    182 - None of the Above - Refund or Exchange Complaint Issue


    233  regarding Sales Practice Issues  
    65 - None of the Above - Sales Complaint Issue
    47 - Sales presentation did not disclose complete pricing information
    25 - Sales presentation did not disclose key conditions of the offer
    2 - Sales presentation misrepresented the product
    11 - Sales presentation misrepresented the service
    9 - Sales presentation not consistent with advertisement
    7 - Sales presentation not consistent with the written agreement
    67 - Sales presentation used dishonest sales practices


    11  regarding Service Issues
  • 0
    Robin
    My daughter was recently charged $79 and she hadn't placed an order in over a year.  This company is stealing from the public.
123...891011121314Next

Post a new comment