Omitting information, hidden charges

ComplaintsOnline StoresPosterPass.com

Complaint

0
Oliver
Country: United States
I saw an advertisement offering 4 posters for $2.00 each. I ordered four posters, and when I checked my credit card statement I saw a $39.00 charge. I never agreed to this!  

I went to their website and discovered that they enroll you into some kind of membership. The terms and conditions of this service are not clearly posted on the order page. I think they do this on purpose to hide the fact that the customer will be billed more than he expects.

Their terms of service do not even specify how much they charge for shipping and handling. It's clearly a violation. Every customer is not aware how much they will take from the credit card. Here is from their site

"Your initial order will be shipped to you within 10 days of your ordering. Please wait at least 2 weeks from order to receive your initial order. A one-time handling fee  will be added to your order. Cancel anytime by calling us at 877-807-2929."

I called to cancel my "membership" right away.

Please note that they will charge you a whopping $9.95 per poster, plus a shipping and handling fee.

Run from this company. I hope someone gives them a lesson and closes their business.

Here is a link to their Terms of Service. Please read carefully before making your decision.

https://www.posterpass.com/TC.php

Comments

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  • 0
    Aross1975
    Count me in!  I have reported them to the Federal Trade Commission and the BBB of Illinois. Posterpass is just one of many companies listed under Peel, Inc.

    This is the report from the BBB:

    BBB Rating for Peel, Inc.
    Based on BBB files, Peel, Inc. has a BBB Rating of D+ on a scale from A+ to F.
    Reasons for this rating include:
    •1657 complaints filed against business
    •Business has failed to resolve underlying cause(s) of a pattern of complaints.
    Click here for an explanation of BBB Ratings
    Consumer complaints allege undisclosed or unauthorized charges, lack of clearly disclosed shipping and/or membership fees, and deceptive advertising. Consumers further allege receiving multiple orders of merchandise that has not been ordered and/or authorized, and subsequent difficulties obtaining refunds.

    Furthermore, many complainants allege purchasing posters from posterpass.com at a particular price, and report having been charged a much higher price and allegedly unknown fees for the transaction.

    Customer Complaint History for Peel, Inc.
    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
    BBB processed a total of 1653 complaints about Peel, Inc. in the last 36 months, our standard reporting period. Of the total of 1653 complaints closed in 36 months, 1230 were closed in the last year.
    These complaints concerned :
    16  regarding Issue Not Defined  



    97  regarding Advertising Issues  
    6 - Advertised price not honored
    1 - Advertised service not available
    3 - Advertised terms not honored
    29 - Advertisement did not disclose all conditions required to take advantage of an offer
    2 - Advertisement misrepresented a product
    8 - Advertisement misrepresented a service
    12 - Bait & switch advertisement
    3 - False or unsubstantiated claims in advertisement
    33 - None of the Above - Advertising Complaint Issue


    599  regarding Billing or Collection Issues  
    30 - Failure to correct billing errors
    1 - Failure to provide itemized billing as requested
    2 - Failure to substantiate charges
    22 - Improper collection practices
    125 - None of the Above - Credit, Billing or Collection Complaint Issue
    120 - Unauthorized bank debits
    299 - Unauthorized credit card charges


    25  regarding Contract Issues  
    1 - Failure to honor a contract or agreement
    7 - Invalid or false contract
    11 - None of the Above - Contract Complaint Issue
    6 - Unauthorized changes to the contract or agreement


    26  regarding Customer Service Issues  
    5 - Failure to provide promised assistance or support for products or services
    4 - Failure to respond to phone calls or written requests for assistance or support
    17 - None of the Above - Customer Service Complaint Issue


    17  regarding Delivery Issues  
    4 - Delivery of unordered products
    7 - Non-delivery of products
    6 - None of the Above - Delivery Complaint Issue


    2  regarding Guarantee or Warranty Issues  
    2 - Failure to honor money-back guarantees


    5  regarding Product Issues  
    1 - Defective, damaged, or incorrect product received
    4 - None of the Above - Product Quality Complaint Issue


    622  regarding Refund or Exchange Issues  
    345 - Failure to honor promised refunds, exchanges, or credit
    95 - Failure to honor refund, exchange or credit policies
    182 - None of the Above - Refund or Exchange Complaint Issue


    233  regarding Sales Practice Issues  
    65 - None of the Above - Sales Complaint Issue
    47 - Sales presentation did not disclose complete pricing information
    25 - Sales presentation did not disclose key conditions of the offer
    2 - Sales presentation misrepresented the product
    11 - Sales presentation misrepresented the service
    9 - Sales presentation not consistent with advertisement
    7 - Sales presentation not consistent with the written agreement
    67 - Sales presentation used dishonest sales practices


    11  regarding Service Issues
  • 0
    Robin
    My daughter was recently charged $79 and she hadn't placed an order in over a year.  This company is stealing from the public.
  • 0
    Sean
    Just another guy that got scammed; I ordered posters from them over a year ago and paid the ridiculous amount they charged, having chalked it up to my stupidity.  I canceled the account and now, literally 18 months later, I have ANOTHER charge on my account for 79.00.  Out of the blue this company comes and bites me in the [***] AGAIN.  I'm not sure i'd be in for a class action suit; the cost alone would be more than the 79.00 they charged me this time + the cost of the last time, but I'd be more than willing to sign an affidavit stating their wrongdoing.
  • 0
    sandy
    I agree with everybody, this is just crap how they charge you all this money and get away with it. I'M in
  • 0
    Christine
    My husband, like a lot of you, signed up over a year ago to get a few posters. He eventually ended the subscription due to PosterPass constantly debiting his account and sending posters he did not order. Now, a year later, we have a $79 "authorized" transaction out of our account. Multiple calls to customer service (5 so far) has gone nowhere. Our bank told us to dispute the charge, cancel the card which the transaction was authorized (now my husband is out of a debit card for at least 7 business days), and file a police report. I am very angry about this, being that it is the holiday weekend and this "company" is stealing our money!

    If you canceled your subscription, ANY authorized transaction is illegal. They do NOT have the rite to debit ANYONE any monies for transactions that did not take place. I find it peculiar that a bunch of these complaints just showed up within a few days of each other - I wonder if this "company" is up to something.
  • 0
    Joshua
    I called their customer service number and cancelled my membership after receiving my 4 posters at the overpriced un advertised fees.  They gave me a cancellation number and sure as Sh** on 11/09/09 I got charged 80 DOLLARS for 2 unauthorized posters being sent to my house..AFTER I CANCELLED... I will be Filing a class action suit against this company for fraud.
  • 0
    Alex L
    Hey, this just happened to me too. I was underage at the time, so they refunded me my money, but this was over a year ago! Just when I thought I was forever done with these theives, and nearly placed them out of my mind forever, I woke up to a fun little Thanksgiving present of -79 dollars in my account.

    Contact me about this stuff at ponchood@yahoo.com
  • 0
    Bill
    *******WARNING********
    I signed up for the 4 poster last year (2008), went through the same story, was charged over $500 before I realized what was going on. Called and cancelled and was supposed to be refunded but never was. The charges finally stopped, however, this month (Nov 2009). I started getting charges again from posterpass.com and I quickly called to get them to reverse the charges and the story I got was that they are having a "computer glitch" and that previous customers that have cancelled are getting charged AGAIN!!! Got me for another $200+!!!!! They do not answer their customer service line to cancel, have to use 847-424-0954 option 7 (new orders) to get ahold of anyone.  If their is a class action, please count me in!!!

    simswjmn@gmail.com
  • 0
    jcrowescuba
    count me in on a class action suit contact me at jcrowescuba@hotmail.com, lets burn these frauds
  • 0
    Blake
    I am also a victim of PosterPass. I bought the initial 3 posters, and refused 3 other orders of posters. I canceled my account with them after the first shipment and am still waiting for my money back. But seeing how they have had so many problems, I doubt they will return anything, and now the ante went up to $79? I have had to cancel my bank account and re-assign all of my bills and such. Please email me if anyone has any news about these guys where I can get my money back hopefully. I am only a poor college student. :/

    blakezillah@yahoo.com
  • 0
    William
    It appears their company is no longer taking phone calls.  Calls to resolve another unauthorized charge have resulted in "All circuits are busy" or "All our customer service reps are serving other clients."  I have left two messages with their answering service and have not received a single call.

    I would suggest anyone with an unauthorized charge contact their credit card company ASAP and request an immediate charge back.  Report your charge as an unauthorized charge and report that your card has been compromised.  

    You can also file a complaint with the Illinois State Attorney's office.
  • 0
    bruce
    This company is crap! Ordered like two posters when I was i college 2 years back, they charged my account twice, I called them with no problems got my money and cancelled my account. Ok now flashback to three weeks ago, they charge my account twice for 79 bucks, That's 158 dollars. This time no one answers the phones called them everyday at least 4 times per day. Had to go down to my bank and fill out a report and cancelled my debit card.

    Someone needs to sue this company, now I'm eating pasta every dam night cause it happened during the holiday season.
  • 0
    bruce
    oh class action lawsuit!

    Bfaulkner@optonline.net
  • 0
    Zeb
    Yes, Get me in a class action too!!! zebbag13@yahoo.com
  • 0
    Matt
    Class action lawsuit please count me in dramstad@netzero.com they got me for 100's of dollars
  • 0
    Dennis
    I had the same problem. They deducted 2x $79 from my account within 1 week and 1 year after I cancelled my account.

    I went to the better business bureau homepage anf files a complaint within 5 minutes and one week later I had the money back into my account. I can only recommend doing that!

    Dennis
  • 0
    SuzanneG
    Class action suit?  I am with you!  I will do anything to run this company out of business and get all our money back.
    I am not happy and these ppl NEED to pay!!!!
  • 0
    John Rosario
    I just received two posters and my credit card was charged $79.00 twice. I too ordered once about 6 month ago for the same $2.and change and canceled for the same reason, and now they billed me again but $79.00 twice and did not order the damed posters,  now I have to deal with the card company to get my money back. Yes I would like to file a class suit the nerve of this co.
    John Rosario
  • 0
    cliffv
    I don't want to post my eMail cause i will get spammed but I am down for a class action lawsuit against these thieves.  I bought posters from them 4 years ago and now they are charging me $79 randomly.  What crooks.
  • 0
    oldhousecrafts@earthlink.net
    I have had this company take me to and I can not get a loan from my bank because I thought they had taken care on my charges that they had charged my debit card and  overdrawn my account. But I just found out they have not and they will not answer my calls when I call. Lets get this company it looks like they are still in business.( How can that be????????)
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