UNAUTHORIZED CHARGE TO CREDIT CARD
Complaint
Ash
Country: United States
I bought tickets on Fandango.com and apparently they had an offer or rebate or something from this company, I remember specifically that i said no to any offers that came up as have been shopping online enough to know about these scams.
A month later I saw a charge for $11.99 from some company called TLG/GREAT FUN, I requested an investigation and found out it was this company. http://www.greatfunonline.com/
Upon calling they gave me some BS about signing up so this that etc... The woman I spoke to said that I would get the refund in 10 to 15 days hopefully they will refund it.
How can a popular website like Fandango have anything like this connected to their website are not worried about losing customer trust.
A month later I saw a charge for $11.99 from some company called TLG/GREAT FUN, I requested an investigation and found out it was this company. http://www.greatfunonline.com/
Upon calling they gave me some BS about signing up so this that etc... The woman I spoke to said that I would get the refund in 10 to 15 days hopefully they will refund it.
How can a popular website like Fandango have anything like this connected to their website are not worried about losing customer trust.
Comments
As with all cases of unauthorized or fraudulent charges, contact your bank immediately to dispute the charge and close the account. Follow up by disputing the charge in writing to the dispute address on your statement to preserve your FCBA or Reg. E dispute rights.
If they have your account information, and they are making unauthorized charges, you cannot trust that they will not do so again in the future.
I had this unauthorized charge also. I found it on my bank statement, followed by a phone number. I called the number and gave my phone #, which of course was no on file. I had to press option 2 claiming I had made the purchase over 5 days ago. I was on hold for about 15 min. and a customer rep. answered the phone asked for my name and told me my address and that I had agreed to this offer over the phone with a purchase I made from an Infomercial, for a mop. I advised her I had said No to all and any other offers. She said than you wish to cancel, I concurred. She stated the $24.95 would be refunded to the acct. it was taken from within 7-10 days. She was polite, probably because I was. You have to remember that the cust. rep. is not the cause of the incident, and they are just earning a pay check. She was understanding and had a similar issue herself. I will wait and see if the refund is placed back on my card. I will file a claim if it is not.
There phone number was 866-289-5112 out of NH
You can debate over whether the lady you talked to is responsible, but she is working for a company that incentivized other customer service" employees to lie, cheat, and steal on their behalf.
A study by the Minnesota Attorney General's office found that at least 99% of consumers getting these charges did not knowingly agree to them, and obtained no material benefit from them, and that on attempting to "cancel" many got the run-around and failed to get full refunds.
The "discount membership" racket is just fraud, wrapped in enough deception and confusion to get away with it, distanced through third party "marketing partners" to launder the fraudulent acts allowing the theft.
They are all set up the same way, and some companies running these rackets do so under 20 or more names, probably to reduce the stacks of consumer complaints under each name.
Pay attention to what your elderly parents are doing
She had no idea! 33 months of $15.99 a month !
Fraud!!!
This TLG thing is coming from either or all of Discover, Account Central or HSBC. BE VERY CAREFUL DOING BUSINESS WITH ANY OF THEM.
-----
Thank you for contacting us and taking the time to voice your concerns. Hearing
from our customers is invaluable to improving our service.
We are sorry that you were dissatisfied with one of our advertiser’s offers. We
work closely with Great Fun! to ensure our customers are fully aware of the
details of their offer and how to qualify for the up to $15.00 cash back award.
To view the offer from our confirmation page, or the printer friendly version of
our confirmation page, customers must click the offer button that specifies:
“Click here to claim up to $15.00 Cash Back on this purchase!”
All details of the program, including monthly fees, are then listed on the offer
page (under "Offer and Billing Details”) which includes the following:
“Claim up to $15.00 Cash Back just for trying all the money-saving discounts of
Great Fun, with the first month for free. The $11.99 membership fee, or
then-current monthly fee, will be billed automatically each month to the credit
or debit card entered for Fandango unless you call toll free during your 1-month trial to
cancel. You can call any time to cancel your benefits and you will not be
charged for any additional months. The Reward, up to $15.00 Cash Back, is yours
to keep even if you cancel.”
Please be aware that the entire program and how to receive the cash back
incentive is explained prior to any request for commitment and requires
customers to create a password and enter their city of birth before clicking the
red ‘Yes!’ acceptance button. In addition, located to the right of the blank
fields where customers enter their email address the following is stated:
"By entering my information and clicking Yes, I acknowledge that I have read and
agree to these offer terms and Terms & Conditions, I authorize Fandango to
securely transfer via encryption my name, email address, and credit or debit
card information to Great Fun for enrollment, billing, and benefit processing,
and I electronically authorize Great Fun to bill the monthly membership fee after my risk-free trial."
We apologize for any misunderstanding and we will continue to work closely with
all our advertisers and affiliates to ensure that the ads on our website are
clear to our customers. Thanks again for your email and please be assured that
your comments will be forwarded to Fandango’s management team.
It's good to see that even during times like these, we stick up for each other. If we don't, who will? Certainly fraudulent companies won't. For the moment, I guess cancelling my card is the best way to go.