UNAUTHORIZED CHARGE TO CREDIT CARD

ComplaintsOnline StoresTLG/GREAT FUN

Complaint

0
Ash
Country: United States
I bought tickets on Fandango.com and apparently they had an offer or rebate or something from this company, I remember specifically that i said no to any offers that came up as have been shopping online enough to know about these scams.
A month later I saw a charge for $11.99 from some company called TLG/GREAT FUN, I requested an investigation and found out it was this company. http://www.greatfunonline.com/ 
Upon calling they gave me some BS about signing up so this that etc... The woman I spoke to said that I would get the refund in 10 to 15 days hopefully they will refund it.
How can a popular website like Fandango have anything like this connected to their website are not worried about losing customer trust.

Comments

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  • 0
    Pamela
    On 3/23/09 I did a purchase through the slap chop over the phone and the next day I show a charge for 14.99 on my statement I called and they were trying to give me the run around and I told them that I wanted the charge off cause I didn't sign up for anything from this company and they told me they couldn't do anything so I told them that if they didn't give me to a higher source that I was going to go to the police and file fraud charges they gave me to the president of the company a woman named Sylva Scott and she told me that when the charges officially go through that to call her and she would put the money back in right away. So the next day on the 25th of march I seen that the charges went through so I called Sylva and she took care of the account, the reason for them doing this and this is what sylva said is cause when you order anything online or over the phone they ask you about all these promotions and even when you say no it still goes through, So from now on i will not order anything online or over the phone it sucks but it is better than getting your hard earned money stolen from you from another company and to talk to sylva you call 1-800-298-4930 if she asks how you got her # let her know you got from the complaint center and like i said her name is Sylva Scott and let her know that if she doesn't take care of it you will do something about it cause that is what i did and now i am getting my money back
  • 0
    George
    | 1 reply
    I had the same problem with TGL Great Fun after I placed an order on the
    Footsmart web site.  A TGL Great Fun popup came up after I placed my order with Footsmart, using my credit card, offering more information about discounts.  When I clicked YES for more information, that was committing me
    to a monthly membership of $11.99 which appeared on my credit card
    account.  Apparently TGL Great Fun got the credit card information from
    Footsmart because I certainly never provided any such information to TGL Great Fun. I called the company and got the run around that I committed
    because I replied to an email (never did) and I did not receive anything
    by snail mail as they said.  I told them NO, got a cancellation confirmation number, and then contacted my credit card company to void the transaction which happened.
    Heck of way to do business -.
    • 0
      wanda west replies to George
      i bought skin cream on line when the went to the credit card co. there was a chg. for 16.99 which i did not authorize now ican'tcancel it when i try their number i getsorry call didn;t go through.  can someone tell me how to cancel this.?
  • 0
    Scott
    Ditto. Ditto. Ditto.  My VISA folks didn't even ask twice about the disputed charge request.  They were very familiar with TLG.  VISA didn't even ask if I wanted to cancel my card.  The guy just said, "I'm cancelling your card and getting a new one out to you today.  They'll never stop charging your account."  

    Nothing puts a fire in my gut like lawlessness and the nation's unwillingness to crush it!
  • 0
    faith373
    This happen to me on 05/13/09 but I just notice it when I went to the ATM; I notice my account did not have the correct bal and I went home and notice the charge of 38.99 showing a Debit purchase TLG*GREAT FUN 26386820 8668942721...MAY 11 @ 9:26 PM...this caused an overdraft fee due to this account only being used to pay my house hold bills only leaving funds in the acct to keep it open until more funds depositied from my next pay...I just notice the charges today so I am going to contact my bank fisrt thing in the morning and I am also going to contact someone concerning my rights because I did not auth these charges...I use mycheck free to pay my bills so I have no clue how they received my credit card information.
  • 0
    market driver
    If you actually use them theytrack your purchaces and sell that info to others. Kinda like a club card at the supermarket ect. Catch my drift marketing, but we paid 9.99 to whatever per month. I paid 12.99 this month and a charge for nothing does not sound as good as a Starbucks and a Egg McMuffin, oh well will call them in the morning. A big scam and nothing tpo show but maybe a discount from amazon them a kick in the nuts
  • 0
    Timothy
    Here we go again,  this scum of a company got me too!!  You call them and they say it was all a mistake.  There has got to be some way to stop this crime.  I am not the richest person in the world so I don't need this embarassment.  Anybody that see's this I would greatly appreciate your advice because I am furious
  • 0
    Stephanie
    I was just checking to make sure that my credit card company hd receivd my payment when i discovered that I had been charged $139.99 by this company.  I didn't even have tghatmuch room on my credit card and now I am being charged an over-the-limit fee as well. I hve never used this card to make a purchase online so ihve no idea where they got my information.  I called HSBC right away and they have cancelled my card and are issuing a dispute.  I am also going to call Great Fun and see where they got my information, but they don't open for another 5 minutes.  I'll post back when I get that information.
  • 0
    Stephanie
    I called Great Fun and they said that we had cashed a check that came in the mail agreeing to the terms of their program.  When i asked where this check was cashed they wouldn't give me that information but eventually did say in the state where we live, when I told them we had been in Orlando for the past two weeks the rep told me the address the check was mailed to and it wasn't even our address.  He finally agreed to credit back the charge, but it took a lot of arguing with him.  I strongly recommend to everyon thatyou call your credit card companies and make sure they put you on their NO Solicitation list, avoid having strangers ruin your credit.
  • 0
    Ann Droid
    | 1 reply
    Stay away from Chase Manhattan bank, they will rip you off and laugh in your face. These filthy vermin should be rounded up and EXTERMINATED!

    Speaking of EXTERMINATION, did YOU KNOW that during World War II, Chace Manhattan bank helped HITLER by processing money and property siezed from JEWS who were condemmed to the Concentration Camps?

    Thats right! While Hitler was killing JEWS in the death camps, Chase Manhattan bank was profitting off of their personnal belongings and assets!

    Chase Manhattan band WILL ROT IN HELL!
    • 0
      TheCheeseWheel replies to Ann Droid
      You need medication...
  • 0
    Kelly
    I bought tickets to a movie and a year later discovered that they had been charging my credit card $11.99 per month. I didn't authorize these charges and when i called to complain and have the money refunded, they said they could only credit me for 4 months over the phone. I am still waiting for the $143 to be refunded to my credit card. That's one expensive movie!

    Report them to the Better Business Bureau at www.bbb.org
  • 0
    DDT
    This F***king BS Great Fun charged me a total of $250 over 15mths.  I have never signed up with them. I've asked for a refund and it has been more than a month and I haven't heard any from them. I called them twice and talked to two supervisors. They keep on saying it may take more than 4 wks before they can issue a letter to me. They couldn't even tell me the content of the letter. This company is a scam. Do you all get your refund back?
  • 0
    SM
    I just found out that TLG Greatfun has been charging my credit card for over $11 monthly. since last time I paid off the total I was curious to see what purchase got posted to my account when I saw my bill online. I have never signed up with them for anything and have no clue who they are. I have submitted a dispute this claim for their charge with the credit card company and hope they can get the money back and stop it. I will cancel my credit card as it is not worth all this hassle.
  • 0
    Edith
    I can relate with everyone's situation. the same thing happened to me. the only difference was that it took me longer to notice that the thieves (Great Fun is what they are)took 2 year's worth of membership fees.

    I immediately contacted my bank who told me that they're going to refund as far back as 3 months. My bank also told me that what Great Fund did is not in the nature of fraud. What could it be then when I never authorized such charges.

    I called up "the thieves" and one of the agents told me that i became a member when I clicked a "yes" word that suddenly popped out in my computer while I was doing some on line purchase. How shallow that explanation could be? Anyhow, I threatened all the people I talked with that I'm going to sue the company including them. I told these people that when I filed my suit, I would personally involved these agents (I asked for their names and ID nos.). The company would not be able to do things without these employees working, right? I suggests that you get the names of the agents you talked to including their IDs and whatever info that would point to them personally. These agents are not scared even if you threaten to sue the company inasmuch as they will not be held accountable personally. no matter what promises and fraudulent words they tell us, they cannot be held liable for it. Their actions are protected by the company's own personality. So why don't we make them personally liable?
  • 0
    Face
    I had done priceline.com and same thing. they signed me up with out my knowledge and been charging me. be aware when using any sites like this. 11.99 charges, no info was ever sent to me!!!!
  • 0
    CandC
    I bought a Buxton Bag in Spring of 2008 and this year (2009) a charge was made to my account of $12.00 as a first installment for a Great Fun membership. I did not authorize this charge, nor did I redeem the refund check from Buxton Bag. This is a completely scamming fraudulent company!
    I have never signed up for anything and never got my $12.00 back from Great Fun.
  • 0
    Vickie
    The numbers you provided- are they the numbers to tlg great fun or are they the better business bureau?
  • 0
    SCAMMED
    I got scammed too and didnt notice the monthly $11.99 charges for 12 months. Just like the others I have no idea how they got my credit card number but I was told by the TLC Great Fun customer service that PRICELAND gave it to them when I made reservations through PRICELINE, well that wont happen again. Funny thing, CHASE Visa is backing away from it and hasnt been any help in getting my money back. Oh well, I can live with out the 143.88 and I can also live without CHASE and PRICELINE !
  • 0
    Shakesphere
    I just called my credit card company because I too received an $11.99 charge from them. They said it was when I made a purchase from priceline.com. I remember allowing my mother to use my credit card to purchase an airline ticket as a gift to her and she said she signed up for some membership to get 15% the airfare and that she would cancel it within a month. I guess she forgot to do it and I had to go through the pain of talking to some outsourced customer service center and talk to some filipino maid who tried to sell me on to not canceling my membership.
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