UNAUTHORIZED CHARGE TO CREDIT CARD

ComplaintsOnline StoresTLG/GREAT FUN

Complaint

0
Ash
Country: United States
I bought tickets on Fandango.com and apparently they had an offer or rebate or something from this company, I remember specifically that i said no to any offers that came up as have been shopping online enough to know about these scams.
A month later I saw a charge for $11.99 from some company called TLG/GREAT FUN, I requested an investigation and found out it was this company. http://www.greatfunonline.com/ 
Upon calling they gave me some BS about signing up so this that etc... The woman I spoke to said that I would get the refund in 10 to 15 days hopefully they will refund it.
How can a popular website like Fandango have anything like this connected to their website are not worried about losing customer trust.

Comments

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  • 0
    Lola
    I too have been scammed by them. I have no idea who they are and never used my credit card in  5 months. I made a stink with the credit card company, as TLG Great Fun never answers their phone, so they took it off my card as they have had other complaints. Credit cards just aren't safe any more, neither are checking accounts
  • 0
    coco
    TLG Great fun, Aka Days Inn travelers Advantage:
    Our family booked an online reservation for Days Inn in San Diego Ca, after we booked our hotel online an agent come on and said in short terms (I saved chat conversation)
    Agent: Thank you for booking with day’s inn…
    I would like to give you the opportunity to get $20 off your days Inn reservation, receive a $30 cash back mail in rebate... you will also have a membership with
    Day’s inn for future discounts for hotel room rates, vacation package, and much more…
    Just for trying the traveler’s advantage you will receive the first 30 days for free…
    Even if you decide to cancel you still get your cash back mail in rebate and you can cancel anytime, during or after the free trial period by calling our toll free number and you won’t be billed another dime, the cash back mail in rebate is yours to keep no matter what…  



    We stayed in San Diego for about a week in a half in and the next day after we returned home I cancelled the membership and received a confirmation # that I kept on file.  Today, 4 Months latter I realized we were still being charged for the monthly membership fee of the $11.00 through my checking account.
    I called TLG Great fun (866-584-2461) and informed them I was still being charged the 11 dollars and that I had not received my $30 mail in rebate.
    The agent replied that she could only authorize 2 of the 3 monthly charges and that it would take up to 2-3 months for the reimbursement.  If I wanted to receive the 3rd reimbursement, I would have to fax or mail a request.
    Mail- in rebate: the agent informed me that it was sent to my email address…  




        
        
        *charging my account after cancelation; is a way of making money off from people who do not keep cancelation confirmations
    * Not sending the 3rd reimbursement…is a way of making money off from people who would not bother  faxing or mailing the request of only $11
    *A mail-in rebate is a rebate sent to your home address and not emails
    I would say that this company is a scam and I would not recommend them to anyone.

    Days Inn Travelers (TLG great fun) Info
    Fax: 1800.964.8115
    Phone: 866-584-2461
    Address for “Support svc”
    P.O box 6100
           Westerville, Oh 43806
  • 0
    Another One
    Also had the $12.99 charge for several months. Called the CC company. They are refunding several months and blocking this charge in the future.
  • 0
    Vix
    So I just saw a charge to my card today 11.99 and I didn't buy anything.  TLG Great Fun is what popped up and it appears they have been doing this for three months! I am deployed so it is a little difficult to check on my account all the time but wow did I miss something.
  • 0
    AnnoyConsumer
    Snuggies did the same thing. I am currently on the phone with Great Fun and they stated that they sent me a refund check 8.00 sent in July of 2009 and that signed me up for TLG Great Fun Membership with an annual fee of 149.99 which was more than 1 year after the Snuggies purchase.
    Originally they offered me 129.99 of my money back, I stated that is unacceptable. I did not authorize this membership and I was writing a letter to the Attorney General's office as we speak. I was put on hold while the rep talked with her supervisor. She immediately came back and informed me that my membership had been canceled and a full refund would be deposited back to my account in 7 to 10 working days. I was given a cancelation number.
  • 0
    NaNo
    This is absurd! I found out from TLG*GREAT FUN that the charges I was having started after purchasing online tickets for Air Tran Airlines.
    SHAME SHAME SHAME on these companies that are selling us out! SHAME ON AIR TRAN FOR DOING THIS!!!
    I'm in no way defending TLG*GREAT FUN but for them is just 'convenience'. They need "a door" to get to our pocket and the companies we ARE doing business with because WE TRUST them are flat out SELLING US OUT TO SHARKS.
    I'm sick to realize Air Tran did this, or is in any way involved and connected with such "cheap" scam.
    AIR TRAN = SHAME!
  • 0
    madbair
    Well I love the scam also! They nailed me for several years before I noticed the charges! Whats weird I got nothing out of it all! Nothing in the mail, no useless tickets to anything! There should be more laws to protect us!
  • 0
    madbair
    also my bank (chase) would not help me out but put a block on it so they can not bill me again. TLC wouldn't refund NOTHING to me!
  • 0
    Sasi
    | 1 reply
    I was checking my credit card bill statement and I saw a charge of 12.99 from TLC Funds membership, I had no idea what it was  until I called my credit card company and they trasnfered my call to TLC funds. I told them that I did not autorized these charges and that I just wanted all my money back! To make the story short I found out that they had been charging me for 17month!! Total of money taken from me $250. They said according to their policy they could only give me four month... I told them if they don't give all my money back I will do something about it and that I would not accept fourth month. We need to do something to stop these people from taking money from us!!. I am a college student and work hard to pay my bills. It seems not to be a lot of money when it comes to only one person but sum this up from million of people that are victm of this type of fraud!!!
    • 0
      jana replies to Sasi
      Does anyone have an idea of what can be done to stop this company from gaining millions of dollars--which goes into the pockets of the top brass and CEO's who already are billionairs from scams like this. Shame on them might be appropriate but they are shameless and we are expendable as far as they're concerned. Obviously all the complaints in the world don't hurt them.
      I wonder somehow if two can play their game. I'll put pressure on Drake catalogue to stop using their "offer".
  • 0
    Ponce
    Yea they got me too SOB's  can anything be done about this..can they be stop or are they some OS scam...

    --Ponce
  • 0
    Angry At FootSmart
    I also just received a mysterious charge from Great Fun. This is the first charge to my account.

    When I contacted Great Fun, they informed me that I signed up for their service when I ordered from the FootSmart website. I have not purchased anything from FootSmart in over six months.

    I did not authorize the Great Fun charge to my account. At no time did I supply them with my credit information. I did not receive any kind of confirmation when I supposedly registered with them. My credit card information was given to them from FootSmart without my consent.

    I called FootSmart to cancel my catalog subscription. I told them exactly why I would no longer be ordering from them. Then, I reported the fraud to my bank and canceled my credit card.
  • 0
    Theresa Harris
    I cancelled a recurring charge with classmate.com and the next month TLC Great fun started billing me.  I did not notice the charge until after the 3rd charge was placed on my account.  I contacted them and they told me I signed up with them via the internet through classmate.com which I did not.
    If people are signing up and don't realize it there is something wrong with this picture and it shld be illegal.  It shld be clear that this will be a recurring charge and sometype of notification of what you are paying for and how much shld be presented and a signature requested.

    They are scamming people and getting away with it.
  • 0
    S M Heatley
    I don't recall joining Great Fun. Called today to cancel membership after receiving a bill for $12.99. Received a similar bill the previous month which I didn't complain. sheatley@comcast.net.
  • 0
    bri
    i cancelled my debit card, and somehow they got the new card number! i dont know how and i went to my bank months ago and they said it was cancelled, but sure enough there the [***] [***] is again!
  • 0
    Sherri Holmberg
    I just opened my Aunts Bank Statement, I am her POA and she is in a Nursing home. On the Statement I noticed a charge from Great Fun for $149.99. I went on line and put their name in to find out who they are. I found a phone number through all the complaints. When I called I asked for a Supervisor, she told me over a year ago we had ordered a snuggy, I quickly told her that was long paid for. She said they had sent out a check for $8.00 and by cashing that it enrolled her into some membership, I told her there was never an $8.00 check sent and we would not have cashed it anyway. I was very angry and demanded her money back. She gave me a confermation number and said her money would be refunded within severy business days "we will see"
  • 0
    rOBERT b. wARD
    I have had charges on VIISA Card of 36.99 about every three months. This is a fraudulent scam.

    Robert B. Ward


    ROBERT WARD
  • 0
    Tim Farmer
    I just filed a complaint with FTC about TrueCredit and GreatFun. It's a scam, and I don't how they can get away with their crime for so long, because apparently I am not the only victim as I can see from this forum.

    Back in January, I signed up with TrueCredit for a trial credit report, but cancelled within a few days. A month later, a mysterious charge appeared on my credit card statement with the name TLG GREATFN. I called them and they told me when I signed up with TrueCredit, I had agreed to subscribe a membership with GREATFUN for $14.99/month. I never heard about this company, let alone did any business with them. I asked them to refund my money but they refused so I called my credit card issuer and reported as a theft. They are going to send me a new card, and some form to fill out as complaint.
  • 0
    Samantha
    I've just experienced the same issue via Petfood Direct.  I loved this company until now.  Great Fun has been charging me monthly fees of $14.99.  I'm glad I caught it when I did.  I believe Great Fun will be reimbursing me - if not hopefully my bank will reverse the charges.

    When I complained to Petfood Direct, their response was:
    Thank you for writing.   When the customer receives their order confirmation page the advertisement link to receive cash back on all future PetFoodDirect purchases was accessed by the customer and entered their information and submitted.   We do not give Great Fun our customers’ information.

    "I'm sorry to lose you as a customer.  I hope that you'll be happy with the selection of product, prices, coupons, and shipping cost at our competitors.
    We'll be here if you need us in the future and thanks for shopping with us."

    Neither Petfood nor Great Fun offered me any kind of written proof that I signed up for this service.  Even if I clicked on something accidental, GF was very backhanded by continuing to try to get me to keep their service.  The quote below was Petfood's immediate response.

    Very disappointing.
  • 0
    Samantha
    PETFOOD DIRECT IS OK!!

    I'm happy to report an update!  I received a follow-up email from Petfood Direct who have confirmed to me that they discontinued their association with Great Fun as of two months ago.  

    Hopefully this sort of thing won't happen again.
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