coverage
Complaint
luis RUIZ
Country: United States
I purchase A 2004 jaguar x-type with 65K back in September 3,2009 with a 60 day warranty.Oct 15,2009 I purchased a warranty with, Direct buy warranty. My transmission failed due to mechanical issues,I submitted receipts showing the first month I spent 3,000 just to get it the way I wanted.After the transmission was fixed,they refuse to pay,cause they ran a carfax on my vechicle and claim it was involved in two accident before I purchase the car.So they reimburst my money cause if anything else happens they will not cover it.I had ask them when I first Purchase the warranty Do I need to get te car check in one of their listed repair shops,they said it was not necessary.So I ended up paying for the repairs.
Comments
common sense says that anything can go wrong with a used car at any time,
It is always your responsibility to get a VIN check which can be done for about $20.oo------history of all owners & miles driven & a wholesale & retail price........You could have caught them right away!!!!!!!!!!
Posted By: Karen
"Iam happy to have you as my warranty provider. So far I am pleased with services on all the claims I have had at this time. Thank You. Mark"
Posted By: Mark
"Sam did a great job in responding to my questions."
Posted By: Richard
"Sam was very helpful, polite and professional. I was very happy with the customer service. Thank you."
Posted By: Lilliana
"i was very happy with the talk that we had on the phone the way everything was explained was so good and simple i love that i hope that everything with use goes great and i hope that you as a company direct buy warranty can keep making me and many others happy. " Posted By: Michael
"Sam Edwards was great with me on my phone call."
Posted By: Andrea
"I am a new customer so far I see everything is okay"
Posted By: Steve
"Direct Buy has always been very quick to respond when our car had a demonstrated and covered needs for repair. We had confidence to buy a high quality (but high mileage) car because we knew the Direct Buy warranty pan would cover us for the unexpected as good and sometimes better than the manufacturer's extended warranty options. Direct Buy delivers a superior product at an excellent cost/benefits ratio. We will always use your products with all our used cars in the future based on our experiences with this first car in the past year's coverage. Regards & keep up the good work, Direct Buy."
Posted By: Richard & Christine
"Being this was the first time I used the service I was very happy with the service I received, even the dealership that was used were very impressed with service they got from you all. I'm very happy I went with you all and want to thank you all."
Posted By: Brian
"YOUR CUSTOMER SERVICE DEPARTMENT WAS GREAT !! I SPOKE WITH ERIC PERKINS AND HE WAS VERY PROFESSIONAL. HE MADE ME FEEL CONFIDENT ABOUT THIS SERVICE AND HANDLED MY REQUEST TIMELY. THANKS.....TOM"
Posted By: Tom & Anita
"I was very pleased with the process of my warranty claim. I called Direct Buy Warranty and was given a claim number and instructed as to what to do at the service center of my choice. Direct Warranty called me and kept me informed as to the coverage including parts and labor. Againg I had a pleasant experience with Direct Warranty. Thanks, Mike"
Posted By: Michael
"Was very informative. Looking forward to speaking with you all on 2/29 to put the warranty in place."
Posted By: Natalie
"First experience was with one of our two DBW warranties. Wife's Tahoe had a transfer case issue. Easy fix. Second experience my F350 ball joints. DBW was great on phone. Finally my shop called me and I spoke to DBW rep Problem resolved within one hour."
Posted By: Alessandra & Adam
"Thank you for working with our mechanic and promptly processing the claim. Thanks again for a great product, John Esq. "
Posted By: John
"Service was great and the people on the phone are extremely nice. Direct buy warranty replaced my water pump on my 2000 BMW 528i and i paid nothing!"
Posted By: Gary
"I had a event with my truck that is covered on my contract...Other than that everone is very nice. Thank you"
Posted By: Dan
"THANK YOU KURT AND RICK FOR THE FINE SERVICE. I HAVE TOLD SEVERAL PEOPLE ABOUT YOUR SERVICES. THANKS AGAIN."
Posted By: James
"Thomas, Thank you very much for your help. It was a pleasure doing business with you! Thanks again!"
Posted By: Roger
"I wanted to say thank you for your help. Your phone call was one of the first that I had received that someone actually listened to me and my concerns. I work for a big retail company where we always and yes I mean always say yes to our customers and you made me feel like I was being heard. Thank you Direct Buy Warranty!"
Posted By: Janis
"I would like to say thank you to Eddie for the professional way he handled my complicated situation. Eddie even set up a shop for me where my 2005 Mercedes-Benz SL500 can be fixed."
Posted By: Zsolt
"Everything went well. No complaints. Thanks for your assistance."
Posted By: William
"Warranty company supplied the auto shop with a brand new alternator and paid for all the labor. What else could I ask for, I received great and fast service and will recommend to everyone I know. A+++++ "
Posted By: Kousai
"Chuck, Everything went very smoothly. The reply by Direct Buy Auto Warranty was very timely and our 2004 GMC Yukon XL has been repaired and all is well. Thank you."
Posted By: James
"Fantastic service. Thank you for your prompt reply."
Posted By: Tony
"Thank you...I am a General Service Manager at a Dealership...I will certainly refer your company to everyone! Blessings.."
Posted By: Vic
"On Monday, I took my 2002 Chrysler Town and Country van to Dick Myers Chrysler for repairs. My van needed front brake pads and rotor service, sway bar bushings and stabilizer bar, and the ignition key cylinder replaced, in addition to some other repair work. The dealer service advisor called Direct Buy Warranty for authorization of repairs and was told that all of the above items would be covered by my service contract! The advisor was told that she would receive a return call with claim authorization and payment information. Direct Buy Warranty offers such great service and coverage on repairs."
Posted By: William
"I want to thank you and your team for taking care me and my Audi A6. I wanted to also express my gratitude to Mr. Steven Wright the warranty supervisor, who also corresponded and followed this through. Thank You for your services."
Posted By: Raj
"Thank you chuck for your fast service. I am glad I covered my 2005 Bentley Continental GT with Direct Buy Warranty."
Posted By: James
Posted By: Karen
"Iam happy to have you as my warranty provider. So far I am pleased with services on all the claims I have had at this time. Thank You. Mark"
Posted By: Mark
"Sam did a great job in responding to my questions."
Posted By: Richard
"Sam was very helpful, polite and professional. I was very happy with the customer service. Thank you."
Posted By: Lilliana
"i was very happy with the talk that we had on the phone the way everything was explained was so good and simple i love that i hope that everything with use goes great and i hope that you as a company direct buy warranty can keep making me and many others happy. " Posted By: Michael
"Sam Edwards was great with me on my phone call."
Posted By: Andrea
"I am a new customer so far I see everything is okay"
Posted By: Steve
"Direct Buy has always been very quick to respond when our car had a demonstrated and covered needs for repair. We had confidence to buy a high quality (but high mileage) car because we knew the Direct Buy warranty pan would cover us for the unexpected as good and sometimes better than the manufacturer's extended warranty options. Direct Buy delivers a superior product at an excellent cost/benefits ratio. We will always use your products with all our used cars in the future based on our experiences with this first car in the past year's coverage. Regards & keep up the good work, Direct Buy."
Posted By: Richard & Christine
"Being this was the first time I used the service I was very happy with the service I received, even the dealership that was used were very impressed with service they got from you all. I'm very happy I went with you all and want to thank you all."
Posted By: Brian
"YOUR CUSTOMER SERVICE DEPARTMENT WAS GREAT !! I SPOKE WITH ERIC PERKINS AND HE WAS VERY PROFESSIONAL. HE MADE ME FEEL CONFIDENT ABOUT THIS SERVICE AND HANDLED MY REQUEST TIMELY. THANKS.....TOM"
Posted By: Tom & Anita
"I was very pleased with the process of my warranty claim. I called Direct Buy Warranty and was given a claim number and instructed as to what to do at the service center of my choice. Direct Warranty called me and kept me informed as to the coverage including parts and labor. Againg I had a pleasant experience with Direct Warranty. Thanks, Mike"
Posted By: Michael
"Was very informative. Looking forward to speaking with you all on 2/29 to put the warranty in place."
Posted By: Natalie
"First experience was with one of our two DBW warranties. Wife's Tahoe had a transfer case issue. Easy fix. Second experience my F350 ball joints. DBW was great on phone. Finally my shop called me and I spoke to DBW rep Problem resolved within one hour."
Posted By: Alessandra & Adam
"Thank you for working with our mechanic and promptly processing the claim. Thanks again for a great product, John Esq. "
Posted By: John
"Service was great and the people on the phone are extremely nice. Direct buy warranty replaced my water pump on my 2000 BMW 528i and i paid nothing!"
Posted By: Gary
"I had a event with my truck that is covered on my contract...Other than that everone is very nice. Thank you"
Posted By: Dan
"THANK YOU KURT AND RICK FOR THE FINE SERVICE. I HAVE TOLD SEVERAL PEOPLE ABOUT YOUR SERVICES. THANKS AGAIN."
Posted By: James
"Thomas, Thank you very much for your help. It was a pleasure doing business with you! Thanks again!"
Posted By: Roger
"I wanted to say thank you for your help. Your phone call was one of the first that I had received that someone actually listened to me and my concerns. I work for a big retail company where we always and yes I mean always say yes to our customers and you made me feel like I was being heard. Thank you Direct Buy Warranty!"
Posted By: Janis
"I would like to say thank you to Eddie for the professional way he handled my complicated situation. Eddie even set up a shop for me where my 2005 Mercedes-Benz SL500 can be fixed."
Posted By: Zsolt
"Everything went well. No complaints. Thanks for your assistance."
Posted By: William
"Warranty company supplied the auto shop with a brand new alternator and paid for all the labor. What else could I ask for, I received great and fast service and will recommend to everyone I know. A+++++ "
Posted By: Kousai
"Chuck, Everything went very smoothly. The reply by Direct Buy Auto Warranty was very timely and our 2004 GMC Yukon XL has been repaired and all is well. Thank you."
Posted By: James
"Fantastic service. Thank you for your prompt reply."
Posted By: Tony
"Thank you...I am a General Service Manager at a Dealership...I will certainly refer your company to everyone! Blessings.."
Posted By: Vic
"On Monday, I took my 2002 Chrysler Town and Country van to Dick Myers Chrysler for repairs. My van needed front brake pads and rotor service, sway bar bushings and stabilizer bar, and the ignition key cylinder replaced, in addition to some other repair work. The dealer service advisor called Direct Buy Warranty for authorization of repairs and was told that all of the above items would be covered by my service contract! The advisor was told that she would receive a return call with claim authorization and payment information. Direct Buy Warranty offers such great service and coverage on repairs."
Posted By: William
"I want to thank you and your team for taking care me and my Audi A6. I wanted to also express my gratitude to Mr. Steven Wright the warranty supervisor, who also corresponded and followed this through. Thank You for your services."
Posted By: Raj
"Thank you chuck for your fast service. I am glad I covered my 2005 Bentley Continental GT with Direct Buy Warranty."
Posted By: James
Posted By: Karen
"Iam happy to have you as my warranty provider. So far I am pleased with services on all the claims I have had at this time. Thank You. Mark"
Posted By: Mark
"Sam did a great job in responding to my questions."
Posted By: Richard
"Sam was very helpful, polite and professional. I was very happy with the customer service. Thank you."
Posted By: Lilliana
"i was very happy with the talk that we had on the phone the way everything was explained was so good and simple i love that i hope that everything with use goes great and i hope that you as a company direct buy warranty can keep making me and many others happy. " Posted By: Michael
"Sam Edwards was great with me on my phone call."
Posted By: Andrea
"I am a new customer so far I see everything is okay"
Posted By: Steve
"Direct Buy has always been very quick to respond when our car had a demonstrated and covered needs for repair. We had confidence to buy a high quality (but high mileage) car because we knew the Direct Buy warranty pan would cover us for the unexpected as good and sometimes better than the manufacturer's extended warranty options. Direct Buy delivers a superior product at an excellent cost/benefits ratio. We will always use your products with all our used cars in the future based on our experiences with this first car in the past year's coverage. Regards & keep up the good work, Direct Buy."
Posted By: Richard & Christine
"Being this was the first time I used the service I was very happy with the service I received, even the dealership that was used were very impressed with service they got from you all. I'm very happy I went with you all and want to thank you all."
Posted By: Brian
"YOUR CUSTOMER SERVICE DEPARTMENT WAS GREAT !! I SPOKE WITH ERIC PERKINS AND HE WAS VERY PROFESSIONAL. HE MADE ME FEEL CONFIDENT ABOUT THIS SERVICE AND HANDLED MY REQUEST TIMELY. THANKS.....TOM"
Posted By: Tom & Anita
"I was very pleased with the process of my warranty claim. I called Direct Buy Warranty and was given a claim number and instructed as to what to do at the service center of my choice. Direct Warranty called me and kept me informed as to the coverage including parts and labor. Againg I had a pleasant experience with Direct Warranty. Thanks, Mike"
Posted By: Michael
"Was very informative. Looking forward to speaking with you all on 2/29 to put the warranty in place."
Posted By: Natalie
"First experience was with one of our two DBW warranties. Wife's Tahoe had a transfer case issue. Easy fix. Second experience my F350 ball joints. DBW was great on phone. Finally my shop called me and I spoke to DBW rep Problem resolved within one hour."
Posted By: Alessandra & Adam
"Thank you for working with our mechanic and promptly processing the claim. Thanks again for a great product, John Esq. "
Posted By: John
"Service was great and the people on the phone are extremely nice. Direct buy warranty replaced my water pump on my 2000 BMW 528i and i paid nothing!"
Posted By: Gary
"I had a event with my truck that is covered on my contract...Other than that everone is very nice. Thank you"
Posted By: Dan
"THANK YOU KURT AND RICK FOR THE FINE SERVICE. I HAVE TOLD SEVERAL PEOPLE ABOUT YOUR SERVICES. THANKS AGAIN."
Posted By: James
"Thomas, Thank you very much for your help. It was a pleasure doing business with you! Thanks again!"
Posted By: Roger
"I wanted to say thank you for your help. Your phone call was one of the first that I had received that someone actually listened to me and my concerns. I work for a big retail company where we always and yes I mean always say yes to our customers and you made me feel like I was being heard. Thank you Direct Buy Warranty!"
Posted By: Janis
"I would like to say thank you to Eddie for the professional way he handled my complicated situation. Eddie even set up a shop for me where my 2005 Mercedes-Benz SL500 can be fixed."
Posted By: Zsolt
"Everything went well. No complaints. Thanks for your assistance."
Posted By: William
"Warranty company supplied the auto shop with a brand new alternator and paid for all the labor. What else could I ask for, I received great and fast service and will recommend to everyone I know. A+++++ "
Posted By: Kousai
"Chuck, Everything went very smoothly. The reply by Direct Buy Auto Warranty was very timely and our 2004 GMC Yukon XL has been repaired and all is well. Thank you."
Posted By: James
"Fantastic service. Thank you for your prompt reply."
Posted By: Tony
"Thank you...I am a General Service Manager at a Dealership...I will certainly refer your company to everyone! Blessings.."
Posted By: Vic
"On Monday, I took my 2002 Chrysler Town and Country van to Dick Myers Chrysler for repairs. My van needed front brake pads and rotor service, sway bar bushings and stabilizer bar, and the ignition key cylinder replaced, in addition to some other repair work. The dealer service advisor called Direct Buy Warranty for authorization of repairs and was told that all of the above items would be covered by my service contract! The advisor was told that she would receive a return call with claim authorization and payment information. Direct Buy Warranty offers such great service and coverage on repairs."
Posted By: William
"I want to thank you and your team for taking care me and my Audi A6. I wanted to also express my gratitude to Mr. Steven Wright the warranty supervisor, who also corresponded and followed this through. Thank You for your services."
Posted By: Raj
"Thank you chuck for your fast service. I am glad I covered my 2005 Bentley Continental GT with Direct Buy Warranty."
Posted By: James
Posted By: Karen
"Iam happy to have you as my warranty provider. So far I am pleased with services on all the claims I have had at this time. Thank You. Mark"
Posted By: Mark
"Sam did a great job in responding to my questions."
Posted By: Richard
"Sam was very helpful, polite and professional. I was very happy with the customer service. Thank you."
Posted By: Lilliana
"i was very happy with the talk that we had on the phone the way everything was explained was so good and simple i love that i hope that everything with use goes great and i hope that you as a company direct buy warranty can keep making me and many others happy. " Posted By: Michael
"Sam Edwards was great with me on my phone call."
Posted By: Andrea
"I am a new customer so far I see everything is okay"
Posted By: Steve
"Direct Buy has always been very quick to respond when our car had a demonstrated and covered needs for repair. We had confidence to buy a high quality (but high mileage) car because we knew the Direct Buy warranty pan would cover us for the unexpected as good and sometimes better than the manufacturer's extended warranty options. Direct Buy delivers a superior product at an excellent cost/benefits ratio. We will always use your products with all our used cars in the future based on our experiences with this first car in the past year's coverage. Regards & keep up the good work, Direct Buy."
Posted By: Richard & Christine
"Being this was the first time I used the service I was very happy with the service I received, even the dealership that was used were very impressed with service they got from you all. I'm very happy I went with you all and want to thank you all."
Posted By: Brian
"YOUR CUSTOMER SERVICE DEPARTMENT WAS GREAT !! I SPOKE WITH ERIC PERKINS AND HE WAS VERY PROFESSIONAL. HE MADE ME FEEL CONFIDENT ABOUT THIS SERVICE AND HANDLED MY REQUEST TIMELY. THANKS.....TOM"
Posted By: Tom & Anita
"I was very pleased with the process of my warranty claim. I called Direct Buy Warranty and was given a claim number and instructed as to what to do at the service center of my choice. Direct Warranty called me and kept me informed as to the coverage including parts and labor. Againg I had a pleasant experience with Direct Warranty. Thanks, Mike"
Posted By: Michael
"Was very informative. Looking forward to speaking with you all on 2/29 to put the warranty in place."
Posted By: Natalie
"First experience was with one of our two DBW warranties. Wife's Tahoe had a transfer case issue. Easy fix. Second experience my F350 ball joints. DBW was great on phone. Finally my shop called me and I spoke to DBW rep Problem resolved within one hour."
Posted By: Alessandra & Adam
"Thank you for working with our mechanic and promptly processing the claim. Thanks again for a great product, John Esq. "
Posted By: John
"Service was great and the people on the phone are extremely nice. Direct buy warranty replaced my water pump on my 2000 BMW 528i and i paid nothing!"
Posted By: Gary
"I had a event with my truck that is covered on my contract...Other than that everone is very nice. Thank you"
Posted By: Dan
"THANK YOU KURT AND RICK FOR THE FINE SERVICE. I HAVE TOLD SEVERAL PEOPLE ABOUT YOUR SERVICES. THANKS AGAIN."
Posted By: James
"Thomas, Thank you very much for your help. It was a pleasure doing business with you! Thanks again!"
Posted By: Roger
"I wanted to say thank you for your help. Your phone call was one of the first that I had received that someone actually listened to me and my concerns. I work for a big retail company where we always and yes I mean always say yes to our customers and you made me feel like I was being heard. Thank you Direct Buy Warranty!"
Posted By: Janis
"I would like to say thank you to Eddie for the professional way he handled my complicated situation. Eddie even set up a shop for me where my 2005 Mercedes-Benz SL500 can be fixed."
Posted By: Zsolt
"Everything went well. No complaints. Thanks for your assistance."
Posted By: William
"Warranty company supplied the auto shop with a brand new alternator and paid for all the labor. What else could I ask for, I received great and fast service and will recommend to everyone I know. A+++++ "
Posted By: Kousai
"Chuck, Everything went very smoothly. The reply by Direct Buy Auto Warranty was very timely and our 2004 GMC Yukon XL has been repaired and all is well. Thank you."
Posted By: James
"Fantastic service. Thank you for your prompt reply."
Posted By: Tony
"Thank you...I am a General Service Manager at a Dealership...I will certainly refer your company to everyone! Blessings.."
Posted By: Vic
"On Monday, I took my 2002 Chrysler Town and Country van to Dick Myers Chrysler for repairs. My van needed front brake pads and rotor service, sway bar bushings and stabilizer bar, and the ignition key cylinder replaced, in addition to some other repair work. The dealer service advisor called Direct Buy Warranty for authorization of repairs and was told that all of the above items would be covered by my service contract! The advisor was told that she would receive a return call with claim authorization and payment information. Direct Buy Warranty offers such great service and coverage on repairs."
Posted By: William
"I want to thank you and your team for taking care me and my Audi A6. I wanted to also express my gratitude to Mr. Steven Wright the warranty supervisor, who also corresponded and followed this through. Thank You for your services."
Posted By: Raj
"Thank you chuck for your fast service. I am glad I covered my 2005 Bentley Continental GT with Direct Buy Warranty."
Posted By: James
No one here is a victim and no one here got screwed by anybody. In order to have coverage on your vehicle you must, properly maintain it, take your vehicle the repair facility right away when noticing a problem (delaying will cause a claim denial) and make sure your repair shop is ASE certified. You should always read the terms and conditions of your policy to understand how your coverage works. Don't forget just because you purchased a protection plan DOES NOT MEAN THAT EVERY CLAIM IS AUTOMATICALLY COVERED.
Signed,
I-Got-Screwed@directbuywarranty-willnotpay.com
www.directbuywarranty-willnotpay.com
Incidently, we did not cancel our contract. You did and didn't even send us our money back. You guys should be ashamed.