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ComplaintsAutomotiveDirect Buy Warrnty

Complaint

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luis RUIZ
Country: United States
I purchase A 2004 jaguar x-type with 65K back in September 3,2009 with a 60 day warranty.Oct 15,2009 I purchased a warranty with, Direct buy warranty. My transmission failed due to mechanical issues,I submitted receipts showing the first month I spent 3,000 just to get it the way I wanted.After the transmission was fixed,they refuse to pay,cause they ran a carfax on my vechicle and claim it was involved in two accident before I purchase the car.So they reimburst my money cause if anything else happens they will not cover it.I had ask them when I first Purchase the warranty Do I need to get te car check in one of their listed repair shops,they said it was not necessary.So I ended up paying for the repairs.

Comments

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  • 0
    RUSTY
    Coverage sucks and there list prices are a joke what shop can compete with online pricing. A/C not covered since when does a extended warranty not cover airconditioning?
  • 0
    Robert Rynes
    I have had two claims on my covered Dodge pickup. On BOTH of them I had out of pocket expenses!  Come to find out the “fine print” stated that the problems must be caused by wood nymphs, unicorns or Keebler Elf’s in order to be covered fully; NOT exactly what was presented to me on the phone by their salesman.  Front end parts ball like linkage, joints and such- COVERED says the salesman. Water pump,, Covered said the salesman.  They must have all went to some lire’s college somewhere and graduated TOP OF THERE CLASS!!!!  I am wondering just how much of a “pro-rated” refund the Keebler Elf is going to allow me!!!!!
    STAY AWAY from this extended warranty co!!!!!!
  • 0
    Angry Customer - Can't stand DBAW
    I filed a claim today because my 2005 X5 had a few issues. Direct buy is denying my claim stating that my warranty does not cover wear and tear only mechanical break downs...I have never in my life heard of something so stupid in my life. If my car is having trouble is not that a mechanical break down/failure. These people are complete Jerks and scammers. I am not a mean person, but I really pray that the company lose every dime they get and as for the triffling employees....I wish the same....What goes around comes around....you will reap what you sow...You all are disgustig worms.....
  • 0
    MJH
    I work for an Auto Dealership and had a claim approved from DB, hower 5 months later I am still waiting for payment. At first I wasn't receiving the faxed info for payment they claimed to have sent, that went on for a few weeks, then they said they would e-mail it, guess what, no e-mail either, after a couple weeks of not receiving the e-mails they said they would send a check, never got that either, I am now waiting for the second check they have supposedly sent to the Dealership a couple of weeks ago. The next time a customer produces the DB warranty we will not accept it, if the customer wants us to work on their car they will have to pay us and try to collect their money from DB directly, maybe with better luck than we have had so far!
  • 0
    DBW
    Don't buy the warranty from this people they are THIEVES
  • 0
    john elko nv
    to all out there .DO NOT BUY FROM THESE CROOKS they sold me a policy one yrar ago.took the down payment, and have been more than willing to take the payment from my account every month. my car broke down, went to a  shop for repairs, 400.00 tow fee and 4500.00 in repairs. now a FULL YEAR later they tell me that because i did not sign the app. on line , that the policy is not, and has never been in effect, yet the app. clearly says ,that after careful review on their end the policy will be sent to us. which it was. and by the way. my email history file shows it was signed. now  they have deleted all my files, info  and cannot access it. cannot print , or any thing. if the policy was not valid why the HELL have they been withdrawing money from me on it. now i am stuck with all the bills plus the money i paid them. how is it possible these people can get away with this . THEY ARE CROOKS. ALL OF THEM DO NOT BUY THEIR TRASH.
  • 0
    Steve
    Very disappointing experience.  Look elsewhere for your extended maintenance contract.  

    We purchased a Platinum Elite policy in July 2013 for our 2004 Honda CRV.  Last week the air conditioner compressor seized.  We took the car to a good, reputable shop and they diagnosed the problem. We then waited from Thursday to the following Monday for an inspector to show up at the shop to verify the diagnosis. The air conditioning system is obviously a covered item in our policy.  He agreed with the shop, we submitted the claim and it was denied.  Said it was normal "wear and tear".  The car is an older vehicle - the very reason we purchased the policy.  They offered to pay $465 of the $1,360 bill as a "courtesy gesture".  Everyone I talked to at DBW was polite and friendly.  I could have protested in writing to corporate headquarters but decided to cancel our policy.  I have no confidence in them.  What else could fail that could be attributed to normal wear and tear? And of course, per the contract, you don't really get your money back.  They prorate the coverage you've had, charge you $250 plus a $25 administrative fee - in our case this totaled over $400.

    I do not recommend this company.
  • 0
    Ripped_Off_By_DBW
    Direct Buy Auto Warranty is a complete scam and RIPOFF!  I never got any documentation stating exactly how I would be billed, only an email with a link to print a copy of my contract - problem is the link did not work so I never Direct Buy Auto Warranty deals in e-documents for legal agreements.  This prevents consumers from actually reviewing their contract and realizing they are going to automatically debit your account monthly.  The debits are not announced, nor will you get any documentation or notice that it has taken place.  I purchased a warranty from them in July 2013 and the first indication that they were fraudulent was when I tried to call them 6 weeks later when I tried to call with a question about how they would bill for the monthly payments and I kept getting a placed on hold.  It took 2 additional weeks before I could get someone on the phone and they only answered after I called the number and chose the option to get a quote.  As soon as I selected the quote option, BAM!  I got through to a real person immediately.  When the guy who answered the phone realized I wasn't a new customer, he told me he was busy and I would have to call back later.  I called back later that evening and selected the quote option again, not sure if it was the same person but they agreed to cancel, but did not know how much money I would get back, I would have to wait 24-48 hours to get an email with the refund amount.  Within 10 minutes of hanging up the phone, the email arrived offering a little over half the money I had been billed.  I was furious but had no choice but to agree to cut my losses.  I tried to dispute the charges with my bank, but they couldn't help because of the e-contract (even though I never got a copy).  I'm thankful, I didn't actually need them for a repair.  Heed the warnings, you will lose money with Direct Buy Warranty.
  • 0
    Mary
    Direct Buy Warranty IS A TOTAL RIP OFF!!!  They refuse to pay for everything claiming Normal Wear & Tear...When they denied my claim, I requested a written explanation because the mechanic was more than willing to help me dispute their  denial.  THEY REFUSED TO GIVE ME A WRITTEN EXPLANTION!!  Refused to let me talk to any higher up in the company and refused to give me their corporate contact information.  I've only had this warranty since April 2013, and even though they've been paid $902.00, they are only refunding me $224.00.  When I asked them to explain how they came up with that dollar amount, guess what...yep they refused.  Just FYI, I have only put 4000 miles on this vehicle since purchasing their warranty.  They are liars!!!  Check out the video on you tube by the New York cop.  They ripped him off too!!
  • 0
    file a complaint
    Call (973) 504-6200 to file a complaint with the New Jersey Attorney Generals Office
  • 0
    Jat Himelfarb
    | 1 reply
    as everyone can see I've been posting here for quite a while. Gladly I can say, that due to my posts along with so many others, that as of now ,direct buy is out of business, and is being forced to pay back restitution to all those they have ripped off, which is pretty much most of their clients.
    As for those of you that provided us the laughs nd giggles, trying to tell us how wonderful this company was, I personally want to say thank you for the humor you provided here.  HOWEVER, as for me, when restitution comes, I'm gonna laugh all the way to the bank!
    • 0
      Scott Brown replies to Jat Himelfarb
      Sir, could you please advise me how you gained restitution, they are still in business and I am fighting them over replacement of my engine in my Porsche 911.  My email is chrash1715@att.net
  • 0
    Tom Thurber
    Warranty Ripoff

    P.T. Barnum said “There is a sucker born every minute.”         150 years later Guardian Warranty and Simmons-Rockwell are proving him right.
       I bought a used car from Simmons-Rockwell and they sold me a Guardian Warranty deal for $1699.
      My air conditioning quit working and they said Sorry, AC metal tubing is not covered. My $1699 didn't do me any good. Apparently which parts are covered is a crap shoot. I never did get a contract, but I assume GWC got their share of my $1699.
                 Simmons-Rockwell also sold me "electronic corrosion protection" for $799 and there is a small box with red lights in the engine compartment that does the trick. I later found out this is pure snake oil and completely worthless. A friend who owns a body shop said to leave the red lights connected to remind me how dumb I am and they might increase my gas mileage by 25 per cent and my [***] size by 10 per cent. Again no contract.
       These so-called "protection agreements" are easy sucker money for GWC and S-R. And they are playing you for a fool.
          Stay away from Guardian Warranty Corporation of Avoca-Wilkes-Barre, PA and Simmons-Rockwell of Big Flats, New York.
    Stay away from these guys.
           For more insight into the warranty scam racket, GOOGLE "US Fidelis".
    Yours truly, Tom Thurber    Gillett, Pennsylvania
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